TRUDY K. DUNCAN

**** **** *** ***, ***#***, LONG BEACH, CA 90804

562-***-****, MOBILE add19w@r.postjobfree.com

A seasoned Executive Assistant/Project Management Professional with demonstrated success in Executive Management Support, Special Event Planning and More.

A highly creative, goal-oriented professional with over 22 years of executive assistant/project management, contracting/analyst and event coordination experience. Solid marketing and non-profit experience. Highly organized with the ability to manage multiple projects and meet critical deadlines. A strong work ethic with combined commitment to excellence in all projects undertaken. A team-player able to work effectively with senior executive management/middle management and external colleagues to accomplish key objectives/projects on behalf of the organization.

EXPERIENCE:

Feb.2020 - April 2020

Landmark Health (Contract), Huntington Beach, CA

Executive Assistant to Chief Information Officer

. Provided support to CIO and direct reports with heavy calendaring, expense reporting in Concur system.

. Coordinated internal and external meetings with vendors for new software tools for organization.

March 2019 – January 2020 Molina Health Care, Long Beach, CA

Executive Assistant to Senior Vice President, Medicare/MMP Segment

•Served as Executive Assistant to the Senior Vice President, Medicare Segment for Molina Health Care. Senior Vice President is responsible for Medicare and MMP product across 13 states. This included: heavy calendaring, related to various meetings for all 13 Health Plan Presidents in each state, travel arrangements and more.

•Worked very closely with division Director of Performance Segment, area Associate Vice Presidents on preparing recurring special reports and presentations related to annual Bid Planning. Presentations involves: gathering financial data – data interpretation and assembling various reports for Executive review for Medicare Segment growth.

•Served and supported the Senior Vice President and direct reports related to Market Place and Sales, Quality Oversight, and various departmental activities on behalf of Medicare team.

October 2016 – February 2019 L.A. Care Health Plan, Los Angeles, CA

Executive Assistant to Chief Compliance Officer, Compliance

•Served as Executive Assistant to the Chief Compliance Officer who oversees the Regulatory Affairs division of the plan (staff of 40). The Compliance Department is responsible for monitoring, auditing and evaluating its program effectiveness, education, training, organizational leadership, policies and procedures health care fraud waste and abuse.

•Served the entire management team (included: 2 Senior Directors, 2 Directors, 3 Senior Managers) with bi-weekly meetings, operational plans, and other tasks as assigned.

•Managed department calendar, which included: providing department and organizational-wide updates, policies and procedural reports, full-staff of 40 members with on-boarding materials (computer set-up, floor plans, updates and more in conjunction with Facilities).

•Worked alongside L.A. Care Board Services to ensure quarterly Compliance and Quality (C&Q) activities to the Committee of the Board reports are submitted in a timely fashion.

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•Provided complex support and project coordination for Senior Director and Managers which includes: utilization of Concur system for travel; SciQuest for invoices and contract submission and monitoring.

•Monitored and resolved department budget issues; alongside contract submissions and review for existing and new vendors.

•Worked alongside Executive Offices on mandatory updates to the Centers of Medicare and Medicaid Services (CMS), Department of Managed Health Care (DMHC), State and County Department of Health Care Services (CA DHCS and DHCS).

•Worked with Legal Services on internal and external investigations, levies, fines, and other issues surrounding the organization. Coordinates special meetings with outside law firms for investigations.

•Lead staff person responsible for the management of contracts with vendors, consultants on behalf of the Compliance department. This includes: contract submission in SciQuest system, working with Finance on cost-center codes, tracking and monitoring activities related to vendor activities.

•Analyzed and monitored both internal and external communication/correspondence with vendors, consultants and more related to the business units needs and request.

•Submitted monthly spreadsheet reports to Chief Compliance Officer and Senior Director on team, which outlines the monitoring activities of current contracts

(expirations, leading up to expirations and invoices related to the full contract/agreement).

March 2016 – October 2016 Seaside Health Plan – MemorialCare Long Beach, CA

Executive Assistant/Office Manager

•Managed heavy calendars for the Chief Executive Officer, Sr. Vice President, and Chief Medical Officer for Seaside Health Plan (a Managed Health Care IPA), which serves the local community and surrounding areas of close to 40,000 lives.

•Key staff person for managing Seaside Health Plan Board of Governors meetings, agenda, minutes, database and more.

•Managed monthly reports for clinical providers within the Plan network. This includes: scheduling quarterly meetings, preparing data reports, creating the agenda and meeting packets for review.

•Worked alongside Utilization Management and Case Management division on other duties as assigned for reporting data.

•Supported the management team (Associate Chief Medical Officers) with various meeting requests.

May 2005 – March 2016 Hospital Association of Southern California, Los Angelges, CA

Program Coordinator/Executive Assistant (promotion with COO, 2011-2016)

•Responsible for maintaining the annual operating budget of $450k for Senior Vice President/Chief Operating Officer.

•Responsible for supporting senior executives with new business lines for members (Health Benefits and Wellness Program, Endorsed Business Programs and other feefor-service partnerships).

•Lead staff person who managed 3-year Wage Index Project. Project provided member hospitals with increases to their facilities based on their gross operating expense (GOE) of $1million dollars or greater.

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•Responsible for maintaining and managing calendar for Senior Vice President/COO. This included travel, corporate meetings (internal and external); speaking engagements, executive retreats and other meetings as requested.

•Led and supported correspondence with C-Suite executives on the implementation of various projects, research and more on behalf of our members.

•Scheduled, made arrangements and prepared meeting information for HASC member (CEO level), divisional staff, and others as requested.

•Lead staff personnel for the HASC Administrative Professionals Forum designed to provide educational and professional development programs for administrative professionals throughout the six HASC region. Program is currently in its 9th year and has turned into an educational fee-for-service program.

May 2005 – September 2011 - Executive Assistant, Greater Los Angeles Area

•Responsible for the day-to-day activities for the Regional Vice President in maintaining and strengthening the membership advocacy in the greater Los Angeles Area. Duties

included: coordination of meetings, composition of correspondence to local, state, and other constituents (L.A. City Council, County of Los Angeles Board of Supervisors). Maintained calendar for Regional Vice President and Director of Public Affairs.

•Responsible for fostering and maintaining strong relationships with local advocates, health deputies, and more.

•Lead staff person that coordinated L.A. Skid Row Walk with hospital CEOs, LAPD and other local advocates in light of the “homelessness in Los Angeles County.”

Previous employment included:

Dec. 2004-May 2005 – Tustin Hospital & Medical Center

Executive Assistant to President and CEO – Key responsibilities included: support to the Hospital President/CEO on a wide range of activities in the Executive Suite. Maintaining and coordinating logistics to the Governing Board of Directors (securing meeting materials, logistics, RSVPs.

Acted as Supervisor for Administrative Assistant in Executive Suite and provided additional support to Chief Nursing Officer and Chief Financial Officer.

May 2001-Dec. 2004 – American Red Cross Tissue Services

Coordinator, Tissue Services – Key responsibilities included obtaining consent from loved ones on tissue donation. Provided support to Office Manager on payroll activities, billing, invoicing to clients and other duties, as assigned.

Worked with donor services representatives on quarterly tissue reports obtained throughout the Tissue Donor Network Transplant Bank in the Southern California Region.

Sept. 1997-May 2001 – MemorialCare Health System

Held numerous positions during employment at MemorialCare Medical Centers; which included: Marketing and Public Relations on behalf of Long Beach Memorial Medical Center.

Corporate Office – MemorialCare and serving on a number of Clinical Initiative Development Teams (IDT) for the Breast Center, Cancer Center and other key health care related development teams.

Assistant to Executive Director of Anaheim Memorial Medical Center Foundation (helped raise monies on behalf of the Foundation- through Raisers Edge Software).

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EDUCATION:

Jan. 2020 - California State University Dominguez Hills, Carson, CA Currently enrolled in Certificate of Project Management

PMP Certification – Project Management Institute (PMI)

2010 - 2015 DeVry University

Previously enrolled – Bachelor of Arts, HealthCare Management Program

2000-2001 California State University – Extension Services, Long Beach

Certificate, Non-Profit/Public Organization, Healthcare Marketing/Fundraising, Public Policy &Advocacy.

PROFESSIONAL AND PERSONAL AFFILIATIONS:

•Association of Healthcare Administrative Professionals, Board member, 2012 - 2016 o Membership Committee, 2011

•HASC Administrative Advisory Group, 2012 o Created the HASC Administrative Professionals Forum, 2008

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