Customer Service Sales

Amina Jamal

Customer Service Specialist

Proficient English, Urdu, Farsi and Punjabi speaker with extensive experience serving customers from all over the world.

MANAMA - BAHRAIN

Mobile: +973********

Email: add18q@r.postjobfree.com

OBJECTIVE

To be able to join an organization whereby I can contribute, practice and enhance my knowledge in the said position. I am hardworking person, fast learner, an organized person and loves to deal with different people. I am fully oriented in customer service and possess good communication skills and capable of familiarizing the new given task in a very short period. A challenging career as a company administrator/customer service, searching for a highly regarded company in which to secure a full-time position.

WORK EXPERIENCE

BPTC Bahrain

Sept 2016 – Present

Retail Office & Call Centre

•Greet customers and determine their wants cum needs

•Advise clients on any service or product they need information and help on

•Explain the advantage and use of Go cards

•Answer customers’ questions satisfactorily

•Demonstrate live how the card works

•Advice customers on suitable goods to purchase

•Assist customers in making selection from the diverse range of products available

•Build customer confidence by offering them suggestions and opinions

•Document sales by creating and updating customer profile records Process payments and cash

•Answer queries from customers

•Report problems and discrepancies to the supervisor

•Balance cash registers with receipts

•Attend to customer refunds

•Deal with customer complaints

•Work with established rules

Future Communication Company

Aug 2015 – Aug 2016

Sales / Promoter

•Develop and implement sales and service tools.

•Respond to customer needs and requirements.

•Promote products to sell in big chain stores.

•Deliver customer services in a courteous manner.

•Communicate customer orders and requirements to customer service and care department.

•Ensure delivery of products to customers in a timely manner.

•Assist sales and service manager in preparing and verifying invoices, products and merchandise.

•Implement best practices in sales and service activities.

Mazars Bahrain

June 2015 – Aug 2015

Marketing Executive

•communicating with target audiences and managing customer relationships;

•maintaining and updating customer databases

•contributing to, and developing, marketing plans and strategies

•evaluating marketing campaigns;

•monitoring competitor activity;

•Supporting the marketing manager and other colleagues.

Royal Bakery fze UAE

Sept 2013 – Apr 2014

HR Executive & Admin

•Recruitment of employees as per company policy

•Attendance management

•Compensation & benefits

•Employment laws & Employee relations

•Organizational development

•Performance management

•Reward & recognition

•Succession planning

•Training & development

•Prepares report by collecting, analyzing & summarizing data & trends

Eventures’ foundation Pakistan

Aug 2011 – Aug 2013

Team Lead

•Communicate and liaise across different levels of management Ability to analyze and resolve all problems

•Receive budget plans and allocate fund for several technical solutions projects

•Ensure fast, user friendly and uninterrupted support

•Maintain project plans, records and reports in systematic order & Ability to develop strategies assisting in community development

•Perform record keeping, data management and coordination functions &Ability to develop new community-based programs and resources

•Assist in planning and implementing effective solutions&Ability to raise public awareness on issues relevant to the community

•Deep knowledge of community building techniques & Ability to communicate with a wide range of individual

Print MIS Pakistan

Aug 2008 – Jul 2011

Manager Sales & Support

•To talk to clients about products and update product information materials

•To arrange equipment trials

•To sort out contracts and payment details with clients

•To arrange for delivery or installation of products

•To keep in contact with clients and answer their enquiries

•To arrange servicing of goods if they are faulty, even after they have been sold

•To find and contact potential new customers

•To advise management and staff of the clients' needs

•To keep sales records and write reports

•To answer telephone calls from clients

•To respond to requests received by email or in person

•To analyze user problems and make suggestions for prevention of future problems

•To refer to other technical support if necessary

•To keep records of the problems computer users have.

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Chevron International Team Pakistan

Feb2005 – Dec 2008

Lead &Secretary General

•Evaluated emergency situations and assisted staff

•Administered work of volunteers & handling budgets

•Handled enforcement of emergency activities and formulated response reports.

•Established objectives & recruited local staff

•Aided trainings for volunteers and managed compliance with safety procedures

•Outlined funding proposals and made recommendations

EDUCATIONAL BACKGROUND

Bachelor of Arts Lahore, Pakistan

1990 – 1993

Gulberg College for Women

SKILLS & INTERESTS

Productivity and Publishing Tools:

•full command on Microsoft office 2010

•fluent in English, Urdu, Farsi & Punjabi language

•internet application

•likes meeting and dealing with different kinds of people

•has a pleasing personality

•Multi-skilled

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