Administration, Customer service, people management, Time management.

NAOMI MWANIKI

MANAMA, KINGDOM OF BAHRAIN

Mobile: +973-********

E-Mail address: *************@*****.***

CAREER OBJECTIVES:

I am a highly motivated self, with over 10 years’ experience in areas of Customer service, Administration, Public relations, Events & projects management, Business development and client relations. Team management with drive altitude seeking opportunity with a growth oriented organization.

PROFILE

Smiling, Outgoing personality with passion for Service and Quality. Self-motivated and Sincere. KEY SKILLS:

Great interpersonal skills, Communication and time management skills

Creative, Passionate and Enthusiastic, Superior organizational & planning skills

Coordination, People management & Leadership skills, able to multitask

Adaptable, Attention to detail and accurate with problem solving skills BIDAYAAT CO W.L.L

MANAMA, KINGDOM OF BAHRAIN 2016 - 2020

Job Title:

Administration and People Management:

Overseeing office operations & procedures run smoothly. Greeting visitors, answering high-volume incoming calls and delivering world-class service to our clients. Writing emails, proposals, letters, Quotations, Invoices, delivery notes and maintaining filing system, reporting and office supplies.

Demonstrating a high standard of research practices, Data entry in the CRM system, creating enduring trust-based relationships with clients identifying valuable opportunities for long-term growth relations. Act as the point of contact for the internal and external clients.

Creates, maintains company calendar and diaries, arrange meetings, follow up & reminders. Complete weekly reporting structure and insure any issue areas are identified and solved and any other duties commensurate with the grade and level of responsibility.

Effective general administration, review of operational policies and collaboration with IT developer on networks, keycards, CCTV. Preparing payroll, annual leaves, ticketing, sick leave, renewal of visas. Audits daily punches to ensure accuracy and compliance with company policies & procedures.

Accountable for HR functions including selection, Interviewing, Scheduling, preparing staff offer letters, company service agreements, follow up on staff registration on biometric scanner, visa, GOSI, LMRA. Delivering unique service, promoting operational excellence while energizing the team by demonstrating teamwork. Maintaining company goals, recognizing success and boosting team morale to promote productivity and ownership to the success of the business.

Implementing effective people management practices to drive performance and results while leading by example. Supervising the team members and allocating tasks, setting clear expectations and objectives, providing regular structured feedback & coaching sessions to drive a high performance culture, ensuring the effective on-boarding of new team members. Taking disciplinary action if/when necessary in conjunction with continual development plans and leadership.

Collaborating with all international guests coming for our events for registration, online payment, hotel reservation, Visa applications and shipment tracking and transportation before the event dates.

Manage very high level key external stakeholders, build their confidence and trust, Identify, validate and build team capacity for effective execution. Liaise with hotels, venue halls for hosting events. PR & Marketing:

Handling all aspects of planned publicity campaigns and PR activities. liaising with clients, journalists and media for our press releases. Creating the websites contents, social media, writing and producing proposals, articles, leaflets, journals and brochures for both external and internal distribution with ability to prioritize and plan effectively.

Monitor marketing activities and ensure they are executed on time and in-line with marketing plans, Work closely with designing department to design/create concepts, themes that matches each event, marketing materials, websites, digital and social media posts.

Schedule regular sales meetings in order to review performance and productivity, provide guidance and direction, leading by example by bringing in sales and sponsorship deals. Logistics Operations & Purchasing:

Responsible for the procurement process, inventory management, meeting with suppliers regarding orders, fabrication and installation, delivery of items like stage, Billboards, signboards, trophies, all event materials. managing purchasing activities, supplier relations and negotiating contracts, prices, timelines and the supplier database, purchase records and related documentation.

Ensuring the supply of goods, materials and equipment for a smooth production are procured at the right time, proper quality, right quantity assuring continuity of supply and overseeing all inventory, supplies, capital, goods purchases for the organization & making periodical market surveys.

Closely adhere to logistics plans, organize transportation activities, including storage of goods. Events Management & Strategic Planning:

Research, organize, plan, deliver and evaluate highly customized tailor-made events in line with strategic plans, creating event concepts, Proposals, floorplans etc. coordinating with the designer for branding, transform ideas into reality, exploit creativity with personal attention & utmost care.

Preparing Tamkeen proposal forms for yearly events and applying for sponsorship and follow ups. Calling clients, emailing with events brochures, floorplan, marketing events, following up with clients to register and monitoring database growth and feedback on improvements.

Organize platforms that enable communities gather together, to share information and conduct research, showcase products, generate leads, secure new businesses, make sales & purchases like exhibitions, workshops, campaigns for longer term visitor interest and commercial success.

Development and maintenance of a strategic plan making sure its carried out on time and to budget upholding the brand reputation at all times. Ensuring the planned events growth and targets are achievable within available resources. Attract and enhance visitor/client experience identifying opportunities and analyzing ways to maximize client retention.

Attain thorough knowledge of historical event performance, current run rate and provide accurate forecasting. Control the events P&L, costs and headcount to ensure profit targets are met. Be available onsite, pre-, during and post-event.

Finance & Accounting:

Preparing quotations, Invoices, Processing guest transactions, performing register functions and following company cash/cheques, transfer management policies and procedures. Preparing balance sheet, P&L, paying monthly bills on time like office phones, paid applications, and office equipments.

Control and manage events costs within budget through monthly reviews ensuring all documentation required are completed accurately and on time. Track and document all revenue and cost transactions.

Handling & compiling company accounts records e.g. petty cash, sales invoices, purchase invoices, credit notes, Debit notes, and all account ledgers, bookkeeping, Bank deposits, salary transfers, bank statements, Tax returns, making yearly report & submitting to accounting firm for audit.

Maintains customer confidence and protects operations by keeping financial information confidential ensuring reporting skills, deadline-oriented, maintains accounting controls by preparing and recommending policies and procedures, reports including business plan and business analysis. BUILD A BEAR WORKSHOP:

MANAMA, KINGDOM OF BAHRAIN 2011 - 2016

Job title: Store Manager

Accountabilities:

Delivering superior guest service and motivating the team to do same through great communication, following opening & closing procedures, Recruitment, Training, coaching & developing the team. Marketing aspects - organizing school events, In store party & institutions for brand awareness.

Ensure proper floor coverage, completion of daily task and company visual presentation standards, promoting productivity and ownership, while energizing associates, ensuring every sales opportunity is maximized by treating every guest like a mystery shopper ensuring positive work ethic.

Consistently achieve high standards and exceed company targets through effectively working as a team player and a role model, enhancing top quality standards & meet company profitability goals. Consistent reporting & feedback through good reasoning and being organized.

Liaising with the HR on staff offer letters & company service agreements, staff registration on visa, GOSI, LMRA, Safety & Health insurance, company audits and lease agreements while keeping it confidential & updated records. Deploy daily task to the team, supervise, co-ordinate and plan daily.

Answering calls, creating weekly schedule, arranging meetings, party coordinating, payment of bills

& follow up. Updating Diaries, filing & data entry, special offer & sale, cash drops, petty cash, salary transfer, discounts, exchange sales and merchandise transfer reports while meeting deadlines.

Risk management, Safety regulations, loss prevention control & administration work. Maintain general reports including business plan, business analysis, First aid, Staff health insurance, Fire Extinguisher expiries and store fire alarms for emergency services.

Receives Shipments, Records discrepancies & keeps the back of the house as per the standards. CHILLIS, MACARONI GRILL, MASHAWI: 2009 - 2011

MANAMA, KINGDOM OF BAHRAIN

Job title: Restaurant Manager:

Accountabilities:

Managing a high-volume restaurant & improving all controllable costs, maximizing financial performance. Developing and leading the team to provide excellent service & profitability goals.

Monitors work place activities to ensure the staff comply with company safety regulations.

Ensures the staff demonstrates & upholds the values & visions always through good interpersonal communication & problem-solving skills, development plans & daily reporting.

Safety Management, Cost Control & Maintenance of the area of service and equipment.

Restaurant operations ensuring quality customer service, Sales development and growth.

Ensuring Quality Assurance in all food and beverage that is being served & control facilities. WHITE SANDS BEACH RESORT & SPA: 2006 - 2008

MOMBASA, KENYA

Job title: Restaurant supervisor/ Trainer:

Accountabilities:

Team building, staff training, Customer service, Inventory management, safety management, Control company Policies & procedures, Front office management & Guest Relations through ownership.

Analyzing & planning restaurant sales levels profitability through organizing events & activities. Offering focused leadership to drive sales & consistent people management & positive work ethics.

Promotes guest satisfaction for steady repeat business. Maintains cleanliness, storage and sanitation.

Coordinating the entire operation of restaurant enhancing safe working practices. Ensures the Staff demonstrates and upholds the values and vision always through good interpersonal communication

& problem-solving skills. Reporting, developing and implementing safety polices that helps employees reduce accidents & prevent losses through safety training & coaching, safety inspections

& investigations.

BAMBURI CEMENT KENYA LIMITED: 2004 - 2006

MOMBASA, KENYA

Job title- Admin & Safety Officer:

Responsibilities:

Provide safety support to internal & external customers enhancing prevented potential work place safety hazards, through routine inspections & training, Accurate & up to date documentation of policies & procedures. Investigations of incidents, injuries & unsafe conditions in work place.

Implementing Safety policies for the employees & subcontractors, encouraging safe behavior and Health & Safety priority is utilized through social responsibilities in the minds of the employees.

Follow up on work permit & inspections, develop & implement risk management initiatives, safe work place ensuring standards of emergency services like fire extinguishers & First Aid Kit are utilized.

Maintains up to date records documented on Staff Health Insurance, Company Fire Alarms, Fire Extinguishers, First Aid Box & Emergency Evacuation plans. Resolves problems or concerns ensuring happy customers & employees. The values, environment protection & Respect for local communities.

Emergency planning to clearly identify roles and responsibilities of personnel in an emergency deployment of response teams enhancing efficiency of response. Allocate tasks to ensure the necessary amendments and modifications are implemented within the plan requirements. EDUCATIONAL BACKGROUND:

2018 – Bidayaat Co: Manama, Bahrain: DNS Institute of Computer Studies Events Management Certificate in computer Systems and Applications. 1996-1999 - Kenya Utalii College, 1992-1995 - Kambui Girls High School Nairobi, Kenya. Nairobi, Kenya.

Diploma in Hotel Management. Senior Secondary School Certificate. TRAINING ATTENDED:

2016 - Safety Officer Volunteer 2014 - Be the Manager Bahrain Yacth Club Build a Bear Workshop: Dubai

2011-2012 - Certificate in Time & people Management 2010 - Participated in Bahrain Top Model 2010. Bahrain Jawad Business Group: Bahrain Fact Magazine Bahrain 2009 - Certificate in Food Hygiene and safety 2009 - Certificate in Customer Service and food service Jawad Business Group - Bahrain Jawad Business Group - Bahrain 2007 - Certificate in La Chaine des Rotisseurs 2004 - Certificate in Safety & Emergencies Sarova Whitesands Beach Resort & Spa. Bamburi Cement Kenya Limited ACHIEVEMNTS: BUILD A ABEAR WORKSHOP - BAHRAIN

Certificate of the Employee of the month 2012 for great guest satisfaction & Team player.

Bahrain city center Store Award on achieving 2013 yearly targets +2% in Gulf States.

Award for achieving the Party target +8% in Gulf States 2015.

Mystery shopper Award 96% in Gulf States 2015.

OTHER DETAILS:

CERTIFICATE OF GOOD CONDUCT 1/ DFS15/ 2010 /4177

BAHRAIN DRIVING LICENCE:

REFEREES:

Available on Request

Contact this candidate