Food Service Sales Representative

Michael K. Thomas

Madison, WI 608-***-**** ***********@*****.*** linkedin.com/in/mikekthomas

CUSTOMER SERVICE REPRESENTATIVE

Proactive and engaging business partner with experience developing, implementing, and executing strategic initiatives to increase revenue, improve market share, and promote products/services. Recognized for building and maintaining relationships with key decision makers, senior leaders, and cross-functional teams to design innovative solutions to meet business needs. Core competencies include: Customer Satisfaction Strategic Planning Account Management Budget Administration Forecasting Business Development Sales and Marketing Communications Presentations Team Collaboration EXPERIENCE

WEIR MINERALS, Madison, WI November 2018 – October 2019 Weir is a multi-million-dollar international company in the Industrial Industry, based out of Scotland. Customer Service Representative

Built and maintained relationships for existing key accounts. Handled requests by phone and email for quotes, placing orders for customers domestically, as well as Internationally. Collaborated across departments to calculate lead times, costs, and shipping details.

● Created documents, spreadsheets, and reports for key accounts on a weekly basis utilizing Microsoft Office: Word and Excel.

● Processed returned materials for parts ordered that were incorrect.

● Assisted with department phone calls, after business hours, to ensure 24-hour support.

● Primary point of contact for the manufacturing plant to report delays and monitor open work orders. MITINET LIBRARY SERVICES, Verona, WI November 2003 – September 2018 Senior Account Executive

Proactively reached out to new customers in purchasing software as service packages, as well as promoted a one-time cleanup services. Represented Mitinet at tradeshows and conferences.

● Received the Sales Person of the Year Award, from the company President, 2018.

● Grew the New York state territory in partnership with the BOCES (buying consortia for schools) to bring NYC schools on board.

● Organized meetings to demo software, using Go-To-Meeting, which led to customers committing to next steps. Created proposals and reviewed expectations step by step. COMPLETE FOOD SERVICE SOLUTIONS, Kentwood, MI December 1999 – January 2003 Broker Sales Representative

Supported a single food distributor with 16 lines (approximately 250 products). Made direct sales calls and presentations. Worked with distributor across 4 offices, covering North and East Michigan.

● Provided pricing and samples of any products to end line users.

● Increased sales to the top 10% within 2 years.

MILITARY EXPERIENCE

UNITED STATES ARMY, Germany

Food Service Specialist (E4) / Private

Michael K. Thomas ***********@*****.***

Achieved the Army Achievement Medal and Overseas Ribbon. ADDITIONAL RELEVANT EXPERIENCE

INNER TRACK PARTNERS, Downers Grove, IL

Assistant Facility Manager

ARAMARK SERVICES, Oak Brook, IL

Catering Director

EDUCATION

Bachelor of Science – Economics (BS),

University of Wisconsin-Madison

CERTIFICATION

Food Service Manager – Chicago and State of Illinois Department of Health ADDITIONAL INFORMATION

Technical Skills: SAP, CRM, Microsoft Office (Word, Excel, and PowerPoint) Training: Product Lines, Mining Industry

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