CRINESSA REYES BALASBAS

EMAIL ADD: add15u@r.postjobfree.com MOBILE NO: 33835620 / 36782481

HOME ADDRESS: Flat 21 Building 2078 Road 2127 Block 321 Gudaibiya OBJECTIVE:

Working in the hospitality industry for almost 10 years of wonderful experience in different organization. Provides excellent customer service with a positive attitude and a passion for first-rate guest service and building strong relationships, hard-working with a focus on driving guest satisfaction as well as meeting or exceeding company expectations. POSITIVE:

Self-motivated, capable taking of full responsibilities.

Willing to work hard to achieved establishment objects

Good communication skills and leadership quality.

Ability to work in multi-ethnic, multi-cultural and high pressure environment. PROFESSIONAL EXPERIENCE

RESTAURANT SERVER

WP Cut Restaurant – Four Seasons Hotel / Manama / August 2018 – June 2020

Provided a new guest with excellent service and information about beverages and menu specialties to build guest satisfaction.

Verified availability of food listed on current menus and ensured cleanliness of preparation and serving area.

Contacted guest to ensure they were satisfied with the meals provided.

Provided information to kitchen staff regarding guest allergies, dietary needs and other special requirements.

Provided quick resolutions to guest complaints to maintain their satisfaction and referred complicated issues to management.

Provided assistance for preparation for special functions and banquets including setting up and removing tables and chairs and decorations.

RESTAURANT CAPTAIN (IN-CHARGE)

Waikiki Polynesian Restaurant – Elite Crystal Hotel / Juffair / July 2011 – August 2018

Maximized efficiency by keeping all guest areas and food preparation area clean and organized.

Addressed and resolve guest complaints with food or service in order to maximize guest satisfaction.

Took orders from guest at a busy operation and processed payment

Collaborated with F&B Manager in order to handle customer needs and promoted brand loyalty.

Responsible for the smooth operations of the restaurant and performed open and closing duties accurately.

Provided training for new team member on all restaurant protocols including the proper food handling and guest expectations.

HOSTESS/WAITRESS

Mezzanine All Day Dine- In Restaurant – Merwebhotel Central / Doha, Qatar / September 2009 – July 2010

Welcomed newly guest, explained menu options for food and drinks offered suggestions and took their order.

Checked Id’s of the guest to ensure alcohol service could be provided.

Answered phones in professional manner and accurately recorded, confirmed guest reservations.

Responsible for preparing and maintaining buffet and salad bar restocking checking temperature to eliminate potential contamination of the food.

Cleaned all the buffet, restaurant equipment with included dishes, utensils as well as display units.

Received guest payments and delivered accurate receipts. BAR WAITRESS

Harvesters Pub – Sands Hotel / Abu Dhabi, UAE / June 2007 – April 2009

Responsible to check all the glasses, crockery and other items needed before putting them in use.

Ensuring that the bar is fully stocked, clean and tidy at all time.

Mixed alcoholic and non-alcoholic drinks as ordered by guest, delivered beverages to tables or the bar efficiently to consistent without spilling.

After guest were seated, provided menus and answered all their questions and then took their orders.

Removed empty dishes and refilled beverages promptly to maintain effective table settings CHECKER

Gray House Drive-Inn / Philippines / March 2005 – July 2005

To check all the rooms occupied and to make sure that the entire vacant room is clean

Giving assistance to the entire guest until to their room.

Counting all the money to the cashier and check all the guest time in and time out. SALESLADY

SM Department Store / Philippines / September 2002 - December

To assist customer needs in friendly and courteous manners.

Maintain the area clean and full of stock

To check the entire item in stock room

Making monthly inventory.

TECHNICAL QUALIFICATION

With fluency in Microsoft Office ( MS Word, MS Excel and MS PowerPoint )

Improving in typing speed data entry

Internet usage and applicants

Can operate micros system in terms of cashiering LANGUAGES KNOWN

Tagalog – Native language

English – Intermediate

PERSONAL DATA

Date of Birth: September 1, 1985

Nationality: Filipino

Marital Status: Married

CHARACTER REFERENCES:

FABIO MARQUES

WP RESTAURANT DIRECTOR – FOUR SEASON

MOBILE NO.: 35923875

YUSSOUF KIAMIL

WP CUT RESTAURANT ASSISTANT DIRECTOR – FOUR SEASON MOBILE NO.: 33806837

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