Marissa Herrera

Mobile: +965-********

add14e@r.postjobfree.com

add14e@r.postjobfree.com

PROFILE

Filipino Nationality:

Single Status:

Current Location: Kuwait

Manager Current Position: Personal Assistant to the Area General

City Company: Crowne Plaza and Holiday Inn Kuwait Al Thuraya

Date: November 2009 – June 2020

WORK EXPERIENCE

Nov 2009 – June 2020 Crowne Plaza and Holiday Inn Kuwait Al Thuraya City Farwaniya, Kuwait Personal Assistant to the Area General Manager

Provide full secretarial and administrative support to the Area General Manager o Organizes/manages the Area General Managers’ calendar and makes o appointments

o Arranges travel, visas, accommodation and handles reimbursement of

business trip expenses

o Screen phone calls and handles inquiries/requests when appropriate o

Maintains office systems including data management and filing o Plans and organizes Executive Committee meetings and other meetings

related to the hotel operations

o Attends the daily briefing, other meetings as required and take down

minutes of the meeting

o Assists in handling the Owning Company booking requests and ensure all

the requested requirements are well coordinated

o Prepares all correspondence i.e. thank you, apology letter for the guests and

reply for the guests’ appreciation

o Organizes Executive Committee and Head of Departments birthday

celebration

o Coordinates with Front Office of both hotels for VIP bookings/arrivals and liaise with the concern departments all the necessary requirements and follow

up i.e. welcome cards and special amenities

o Full responsibility of all reports submission on time thru strict follow up and

compilation of related data

o Coordinates with the Office of the Regional General Manager of Qatar, Bahrain and Kuwait with regards to reports, conference calls and other matters

o Prepares and issue the monthly Administrative calendar o Schedules, assigns and coordinates the Lobby Ambassador and Weekend

Manager on Duty to all concern department heads

o Responsible for the on time completion and submission of the monthly attendance and vacation leave schedule of the Executive Office Aug 2006–15 Nov 2009

INcube General Trading & Contracting Company Hawally, Kuwait Business Development Coordinator

Coordinates with concerned department in collecting information/data for tender preparation

Tender Assists the Business Development Executives in preparing/completing the

Schedules meeting/appointment from time to time as per instruction of the Business Development Director and Managing Director

Collects data/information from other concerned units as per instruction of the Managing Director

Unit Prepares the Weekly Sales Activities of the Business Development

Prepares letters/correspondence from time to time

Keeps records of the Weekly Sales Reports and other data of the

Unit Business Development

Assistant Acts as Marketing

Coordinates with planning, design and execution of plans, promotions and campaign of the department

Coordinates marketing activities for print and other communications

Coordinates with outside vendors relating to printing, fulfillment and execution of

marketing materials and campaign

Coordinates with ad approvals, other requested marketing materials/campaigns; monitoring each process to ensure proper flow and

execution in addition to all deadlines met

Responsible of reconciling invoices and tracking budgets of the department,

proof reads documents; offering suggestions

Photocopies, types documents, prepares correspondence, maintain a filing system and coordinates incoming and outgoing mails

Responsible for scheduling and coordinating meetings and presentations

Ensures monitoring of newspapers (English) and other media articles relevant to real estate/construction and others

Oct 2004 – Aug 2006

The Palms Beach Hotel and Spa Kuwait Salwa, Kuwait Sales and Marketing Coordinator

Assists the Director and Assistant Director of Sales and Marketing in all correspondences relating to Sales and Marketing

Assists and coordinate with regards to printing of promotional materials such as flyers, banners and advertisements

Ensures monitoring (English) newspapers and other media articles relevant to the

hotel and competitors.

Coordinates with other head of the departments with regards to activities/programs/promotions of their respective departments

Prepares the monthly Newsletter

Offers Prepares and sends Corporate Offer, Diplomatic and Airline/Travel Agent

assigned Drafts and compose letters as

Updates the Main Mailing List of the department

Reports Prepares and types Monthly Sales

Meeting Takes dictation and transcribe shorthand notes of Sales

Types and prepares Minutes of the Sales, PR and Marketing Meeting

Coordinates with the general store in providing stationary and other office supplies

Control thru the Fidelio Materials

Coordinates with the Materials Department to provide office equipment when

necessary

System Maintains accurate staff attendance records thru the Oasys

Receives incoming calls

documents Receives incoming and outgoing

Maintains files (regular and confidential)

Feb 1995 – Aug 2004 Laguna Lake Development Authority Pasig City, Philippines Private Secretary

Serves as secretary to the head of the bureau or agency or equivalent level of

agency office or

Receives incoming calls, refers them to proper office and set appointment for

supervisors

files Maintains confidential

Takes dictation and transcribe shorthand notes of staff meeting

documents Types correspondence, reports and other

communications Independently answer routine

Prepares clerical works and reports

Supervises other clerical employee and do related work EDUCATION

June 1991 – May 1995

Polytechnic University of the Philippines

Bachelor in Office Administration

Sta. Mesa, Manila, Philippines

April 2001

Jose Rizal University, Mandaluyong City, Philippines Master in Public Administration

IT SKILLS

Windows & Office Tools l MS World, Excel, PowerPoint, Outlook

Bayan Attendance and Workflow

Fidelio Materials Control (FMC)

Opera System

CROSS EXPOSURE / TRAINING

Crowne Plaza and Holiday Inn Kuwait Al Thuraya City l Human Resources Department

Recruitment

Compensation, Benefits and Welfare

LANGUAGES

Fluent English

Filipino Native

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