CHRISTIAN POTVIN

Zahra Townhouses

Dubai, UAE

Mob: 056-***-****

add13p@r.postjobfree.com

Nationality: Canadian

EXECUTIVE HOTEL MANAGEMENT EXPERIENCE

Dukes Dubai (566 rooms and residences) March 2018 – November 2019

Director of Rooms (Acting General Manager during absence)

Solely responsible for General Manager's absence – full signatory and operational authority)

Monthly BRM with owning company

Led all Hotel functions in General Manager’s absence

Attends all high level meetings internally and with Owners

Excellent results when streamlining productivity for cost reduction to maximize profit

Cross exposure and strategic planning with Food and Beverage

Drove profitability with excellent cost initiatives – removal of ineffective programs, reassignment of lobby, reassignment of duties)

Have implemented new initiatives to improve Guest Engagement, revenue and cost control.

Drove Tripadvisor to new heights and increased reviews

Guest satisfaction scores have shown immediate improvement

Successfully and meticulously crafted and installed contracts for hotel

Implemented new Revenue generating programs

Attends revenue and strategic meetings along with General Manager and in absence of

Generate new ideas for Rooms Division and Food and Beverage

Budget preparation and management

Manzil Downtown (197 rooms) March 2016 – March 2018

Rooms Division Manager

Solely responsible for Manzil Downtown in General Manager's absence

Held BRM meetings with Corporate EHG

Solely held General Sessions for Manzil and Host/MC major Staff Functions with high level energy

Overseeing all aspects of Rooms Division for hotel (Housekeeping, Front Office and Recreation)

Excellent results when streamlining productivity for cost reduction to maximize profit

New programs to stimulate Guest satisfaction (In room check out, physical reassignment of Lobby, guest reception, Quiz nights)

Cross exposure and strategic planning with Food and Beverage (3 major outlets)

Drove profitability with excellent cost initiatives – removal of ineffective programs, reassignment of lobby, reassignment of duties)

Have implemented new initiatives to improve Guest Engagement, revenue and cost control.

Guest satisfaction scores have shown immediate improvement

Configuring new direction for hotel since declustering – to be presented to acting C.O.O for launch

Successfully and meticulously crafted and installed contracts for hotel with Legal Dept.

Attends revenue and strategic meetings along with General Manager and in absence of

Budget preparation and management

The Palace Downtown Dubai (242 rooms) March 2014 – March 2016

Director of Rooms

Director of Rooms for entire Hotel (Front Desk, Housekeeping, Laundry, Concierge, BellDesk, Doormen, Valet, Service Plus & Business Centre)

Positive influence with OSAT scores by installing new effective and by using S.M.A.R.T. initiatives

Directed teams from Tripadvisor ranking of 22 when started to highest ever achievement with a ranking of 9 – highest ever in The Palace history.

Initiated Cost Effectiveness with new programs

Design and maintain Rooms Division Budget 2014 & 2015

Installed new program/contractors to reduce cost and improve quality

Conducted 1 on 1’s with entire Rooms Department Heads

Contributed to planning and design 2016 Renovation program

Liase with many high ranking Emaar associates COO, CFO, GM’s.

Redesigned rooms for better hotel configuration and maximize revenue

Active member of Executive and Steering Committee

Conducted appraisals and IDPs for Rooms Management team and High potentials

The InterContinental Hotel Toronto Centre (586 rooms) August 2012 - February 2014 Director of Rooms Division

Director of Rooms Division for entire Hotel (Front Desk, Housekeeping, Laundry, Spa, Club Lounge, Concierge, BellDesk, Doormen, Valet, Instant Service & Business Centre)

Successfully Directed Division with Highest occupancy and guest satisfaction in competitive set Downtown Toronto, a 95% unionized, high pressure environment

Positive influence with OSAT scores by installing new effective and by using S.M.A.R.T. initiatives

Signing authority for Rooms Division

Effective Management to successfully lead department of over 100 hotel staff/contractors for Rooms Division

Design and maintain Rooms Division Budget

Installed new program/contractors to reduce cost and improve quality

Conducted 1 on 1’s with entire Rooms Department Heads

Installation of many initiatives to effectively and successfully boost guest experience, problem resolution, and recognition of IHG Rewards (loyalty) program

Member of refresh design team for entire renovation program

Successfully executed renovation program of 2013 to meet schedule. Able to positively contribute and adapt to ensure no loss in time or without sacrificing guest experience

Participate on monthly calls with Ownership group

Redesigned rooms for better hotel configuration and maximize revenue

Assisted with all Major Hotel functions and initiatives

Conducted appraisals and PDPs for Rooms Management team

implemented new Revenue generating programs and Cost saving programs

Drafted effective impact plans for significant Heartbeat results for entire Rooms Division

The Address Dubai Mall (244 guest rooms and 449 Apts.) December 2010 – August 2012

Director of Front Office Operations

Oversee entire Rooms Operations for Hotel and Residences (entire operations division Concierge, Bell staff, Service Plus, & Business Centre)

Complete signing authority for entire hotel

Manage entire hotel operations during Hotel Manager’s absence

Effective Management to successfully lead department of over 100 hotel staff/contractors and entire Front Office management team

Liaise with CEO and COO of Emaar Hospitality on regular basis

Maintained entire Residential Program for Owned units, Rental and Hotel Pool program – 449 Units

Managed Budget and implemented new Revenue generating programs and Cost saving programs

Member of Executive Committee and Steering Committee for Hotel

Drafted effective strategic plans for significant GALLUP & JD Powers results Front Office

The Address Dubai Mall (244 guest rooms and 449 Apts) May 2010 – December 2010

Executive Housekeeper

Oversaw entire Housekeeping operations for a 5-diamond city property consisting of 244 Hotel rooms and 449 Residential Apartments.

Effective Management to successfully lead department of over 75 hotel staff/contractors and entire management team for Housekeeping and Laundry

Member of Executive Committee and Steering Committee for Hotel

Drafted effective strategic plans for significant GALLUP results

Over achieved Excellent Employee Satisfaction Scores

Active member in all Company and hotel activities to promote company values and teambuilding

Budget Preparation and Management

Initiated new programs to enhance overall cleanliness e.g. Inspection programs, deep cleaning programs, CARE.

Pre Opening Experience

The Address Dubai Mall August 2009 - Operations

The Armani Dubai Hotel April 2010 - Operations

The Armani Hotel Milan November 2011 - Operations

Notable Skills

Placed as interim General Manager during multiple leaves (signing authority and ultimate representative)

Proven skills to lead a hotel in the absence of General Manager

Excellent team leader - leads by example – always present and responsible

Leader of the Month (September ’07)

Exceptional Guest/Colleague Relations

Outstanding in extreme pressure situations (e.g. Earthquake, fire evacuations)

Able to work very well under very high pressure situations and exceed expectations

Ability to adapt quickly to new environs

Extremely proficient computer skills and above average knowledge of all Office applications

Excellent working relationship with EHG

Excellent Knowledge of Property Manager programs (GEAC, Timesaver, Opera)

Programs

ILM Management program – successfully completed 3 level

Member of Executive Committee May 2010 - Present

Co chair Green Committee (Hawaii and Dubai)

Steering Committee

Member of Emergency Response Team

Member of Learning Committee

Charity walk – Waimea, HI

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