Customer Service Sales

Gail Lathen

*** **** *****. ******, *********, Ohio 44108 216-***-**** / add137@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

Trained Customer Service professional coupled with 7+ years CRM experience with an internal and external service orientation.

Resourceful problem solver with a “Can Do Attitude” and a strong desire to promote customer satisfaction.

Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Customer Service Manager committed to delivering success through effective training of personnel and workflow management.

Superior computer skills and telephone etiquette who consistently meets and exceeds productivity goals. Committed to addressing customer concerns with speed, accuracy, and professionalism.

Certified Commercial Driver with class B CDL.

Pick-up and drop-off children from home to school and school to home.

Maintain security of school bus.

Checked for bus safety making sure there weren’t any hazards.

Completed Defensive Driving Course.

Passenger Endorsement and Air Brakes.

CUSTOMER SERVICE EXPERIENCE

Community Bus Services PROFESSIONAL DRIVER January 2019 – October 2019

CMSD, Cleveland, OH PROFESSIONAL DRIVER May 2018 – January 2019

CVS Pharmacy, Cleveland, OH SHIFT SUPERVISOR September 2014 – Dec. 2018

CVS Pharmacy, Cleveland, OH SHIFT SUPERVISOR August 2006 - March 2008

Rite Aid Pharmacy, Cleveland, OH SHIFT SUPERVISOR April 2002 - August 2006

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Instruct staff on how to handle difficult and complicated sales.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inventory stock and reorder when inventory drops to a specified level.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Assign employees to specific duties. Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Examine products purchased for resale or received for storage to assess the condition of each product or item.

Transported Scholars in a safe and timely manner to and from school and field trips.

Inspected bus before and after transporting scholars to ensure safety.

Fuel bus, make sure all liquids are adequately full, and cleaned bus after each shift.

Report any mechanical issues to mechanics.

Keep line of communication open with base, reporting any and all incidents via radio and write-up.

HOSPITALITY EXPERIENCE

The Original Grill Cleveland, OH COOK March 2008 - July 2011

Grill, cook, and fry foods such as French fries, eggs, and pancakes. Clean food preparation equipment, work areas, and counters or tables.

Take orders from customers and cook foods requiring short preparation times, according to customer requirements. Grill and garnish hamburgers or other meats such as steaks and chops.

Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.

Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.

Plan work on orders so that items served together are finished at the same time.

Complete orders from steam tables, placing food on plates and serving customers at tables or counters. Perform general cleaning activities in kitchen and dining areas.

Accept payments, and make change or write charge slips as necessary.

EDUCATION

Council for Economic Opportunities in Greater Cleveland, Cleveland, Ohio

ICSA Certification, Through the Customer’s Eyes Customer Service Certification Program, International Customer Service Association (ICSA), Rockhurst University Continuing Education Center, Inc.

Computer Studies Certificate, Computer Studies (Microsoft Office 2013)

BA/Criminal Justice Candidate, August 2016 Lakeland Community College Kirkland, OH

Dean's list, 3.80 GPA, volunteer for a writing workshop and performed written work for/with The Cleveland Public Theater and the Women's Center at Lakeland College. Volunteering for the food bank at the college 2016 semester.

Additional Training

Currently studying American Sign Language (Certification –August ‘2016)

CPR & First-Aid Certified

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