Page *

Address: * ****** ******* ** ******, *th district,

Nasr city, Cairo, Egypt.

Dalia El-Said Abou-Gamra

Mobile : +2-012*-***-**-**

Phone : +2(02)- 23878776

E-mail : add11s@r.postjobfree.com

Summary

The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges. The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and providers at the market level.

Education

1995 – 2000

Faculty of Engineering

Ain Shams University

Computer and Information Technology Department

Grade: Very Good

Graduation Project: Excellent

Certificates

2012-2012 Scrum.org Professional Scrum Master

2013-2014 PMI, PMP

2018- 2018 Oracle Business Intelligence Foundation Suite Implementation Specialist Certification

2020- 2020 Business Analysis PMI-PBA course attending Experience

Organization : GET Group Egypt

1- Position : Senior Business Analyst

From : Feb 2019

Job Description :

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of Page 1

action plans by providing advice and guidance to others in the application of information and best practices

• Support and align efforts to meet customer and business needs

• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; customer and supplier relationships

• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan Organization : Informatique

2- Position : Business Analyst / Business Intelligence Analyst From : March 2015

To : Feb 2019

Job Description :

• Technical Skills: Business intelligence analysts use complex computer programs to mine data sources and look for trends.

• Analytical Skills: A major part of the job is to determine what data trends mean. Being able to analyze the data is crucial.

• Communication Skills: Once the data is analyzed, business intelligence analysts must communicate their findings to the company or their managers.

• Problem-Solving: Business intelligence analysts need to look at the data trends and recommend solutions for creating more revenue and reducing loss.

• Time Management: Business intelligence analysts work on large projects and many data streams and many deadlines.

• Being able to juggle it all is crucial to the job. Organization : ASSET Technology Group

1- Position : Project Manager / Business Analyst

From : Jan 2011

To : September 2014

Job Description :

Page 2

• Operate as the lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

2- Position : Quality Assurance Project Leader.

From : August 2006

To : Jan 2011

Job Description :

• Work on set new process definition through CMMI Software Development Level 2

• Conducting Product and Project audits to determine compliance With processes and templates.

• Set Meeting with relative stockholders to produce audits finding.

• Develop quality assurance reports, Identify Noncompliance; analyze to help in the planning process and enhancement of activities.

• Present & review the quality assurance reports of variances; initiating corrective actions, with Process owners.

• Set Measures required for monitoring the variance against the standards.

• Delivery periodical reports for QM and Top management to determine corrective actions and enhancement.

• Perform for continues improvements to increase quality level and achieve organization business objectives.

• Achieves Organization objectives by develop new processes, procedures, Policies and Templates for all departments to ensure compliance with standards and discussed with QM and Top managements to release it.

• Measure and Report for Quality Process Performance against Organization Objective Performance (KPIs)

• Work on set job descriptions for IT stockholders and ensure they are aligned to achieve role objectives.

• Work on improve current process to increase quality and reduce Cost, cycle time.

• Build for Quality Assurance Team, responsible of set delegations and tracking progress to meet deadlines.

• Work on set new process definition through Agile Software Development.

• Help to facilitate work flow with Development Team through project raised issues.

Page 3

3- Position : Software Technical Leader

From : December 2005

To : August 2006

Organization : D.M.S. (Data Management Systems)

Position : Software Developer

From : December 2000

To : December 2005.

Key Projects

• EMS (Event Management System)

• QMS (Queuing Management System)

• Jupiter (Enterprise Content Management System)

• Telecom Internet Portal.

• Telecom Extranet Portal.

• Wallet Management System.

• New Contract Management System.

• Customer Care Administration Tool.

• Charging Interface Administration Tool.

• ADSL Wholesale.

• CRM Dynamics.

• Payment Gateway.

Courses

PMI Professional in Business Analysis (PMI-PBA)

Oracle BI 12c: Create Repository, Analyses and Dashboards at NEXT Academy

Microsoft Power BI: Powerful Reports and Dashboards at Udemy.

Agile Fundamental course at SECC.

Business Analysis Techniques.

PMP exam preparation and Workshop

ATM (appraisal team member) training (registered at SEI)

Jupiter Full Training.

Microsoft SharePoint 2010.

C/C++& Visual C++ Programming language Courses at IBM Training Center.

Java Programming language Course.

Introduction to CMMI V1.2 with SECC (registered at SEI)

Leadership

Technical Skill and Tools

ITIL Service life cycle, PMP processes, Agile Project Management, CMMI processes, CMMI-DEV, CMMI-SVC.

Microsoft Visio

Microsoft Project Server

Programming Languages:

SQL-PL/SQL

Page 4

Java

C#

C/C++

Database Management Systems DBMS

Microsoft SQL Server2000

Microsoft Access 2000, XP,2003

Oracle Forms Developer

Oracle SQL Developer

TOAD

Oracle 8i,9i & 11g

Microsoft Visual Source Safe

Languages

Arabic: Native

English: Excellent

Personality Qualifications

Interactive and fast enough to learn new technologies and sciences.

Self-Motivated.

Ability to work in a group or individually according to the job requirements.

High communication skills.

Team player.

Persistence.

Leadership and Management Skills.

Contact this candidate