POOJA VIJAYAKUMAR

HOSPITAL ADMINISTATION

Summary

Organized and adaptable administrative staff with 4 years of total experience working in various hospital environment. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standards.

Skill Highlights

Administration / Coordinator

Customer Service Competencies

Creative Team Leadership

Delivering Effective Training Modules

Medical Terminology

Complex problem solver

Service-focused

Multilingual

Microsoft Office

Astraia, Cerner Patient Management software, Biometric Application, Powerchart

Experience

FAHAD BIN JASSIM KIDNEY CENTER - DOHA, QATAR (OUTSOURCE STAFF)

SENIOR SECRETARY, 01/2019 – 03/2020

Role includes

Keeps accurate and detailed records of all departmental activities.

Preparing duty ROTA for the department.

Compiles reports, purchase requests, etc.

Drafting internal and out-going memos and dispatching them. Make letters, reports, records, and general correspondence.

Handling telephone calls and relaying messages to director, checking e-mail messages and other correspondence received in thedepartment

Prepare and maintains records of meeting proceedings.

Orders routine supplies, receives and checks all incoming supplies, returning items, as indicated.

Facilitate verbal and written communication, both intra and inter departmental.

Assist with payroll / timesheet preparations as required.

Maintain HMC and department competencies by attending department meetings, in services, and annual updates.

Filing and maintaining records as per JCI standards.

GROUP 10 PROJECT DEVELOPMENT CONSULTANTS -DOHA, QATAR

EXECUTIVE SECRETARY, 05/2017 – 12/2018

Role includes

Provide administrative and clerical support to departments or individuals. Schedulemeetings and arrange conference rooms.

Alert manager about cancellations or new meetings. Coordinate travel arrangement and schedule.

Handle information request. Prepare correspondence andemails.

Arrange for outgoing mail and packages to be picked. Greet and receive visitors.

Prepare confidential and sensitive documents. Coordinate office management activities.

Determine matters of top priority and handle accordingly. Prepare agenda for meetings.

Plan events of the organization.

Relay directives, instructions and assignment to executives. Receive and relay telephone messages.

Direct the public to the appropriate staff member. Maintain hardcopy and electronic filing system

TRIDENT INTERNATIONAL- WAKRA, QATAR

HR CUM ADMIN, 08/2016 – 04/2017

Role includes

Processed terminations leave of absence requests and new hires.

Conducted new hire orientations.

Assisted in full recruitment such as placing ads on internal/external job boards, arranging interviews, making job offers and organizing start dates.

Workers Compensation and Leave of Absence administration. Managed HRIS and compiled reports from database.

Organized training schedules for new and existing staff and kept training records up to date.

GUARDIAN MULTI SPECIALTY HOSPITAL- THRISSUR, INDIA

CUSTOMER CARE MANAGER, 07/2015 – 06/2016

Role Includes

Addresses patients’ concerns and issues and communicate them to the medical and other administrative team.

Attend the patient family in case of Admission/ different situation

Ensures patients’ satisfaction in the department and work with department staff to meet patients’ needs and expectations.

Communication between the patient and the healthcare staffs

Acknowledging customers promptly and treating them in a courteous manner

Acts as an advocate for patients and families; addresses any issues that negatively impact on patient experience and care.

Serves as a change agent as necessary.

Manages untoward incidents/complaints by effective and timely investigation ensuring lessons learnt are effectively communicated.

Maintaining a strong working knowledge of client portfolios / products with the company

RAINBOW HOSPITAL FOR WOMEN AND CHILDREN – HYDERABAD, INDIA

FETAL MEDICINE COORDINATOR, 06/2014 – 06/2015

Roles Includes

Maintaining the appointment list and coordinating the smooth running of the Departments.

Orients and educates patients and their families by meeting them Explaining related to treatments, procedures, medications, and continuing care requirements.

Ensuring high delivery of service by completing patient rounds Documenting care Identifying progress towards desired care outcomes.

Maintains quality service and respects patients by recognizing their rights Maintaining confidentiality.

Providing training and orientation to new joining candidates.

Coordinating with senior health care professionals and staff to ensure good relationship.

Providing support to management concerning departmental issues and activities and interacting with other departments in the expected plan of care.

MEDTEK.NET INDIA PVT LTD - HYDERABAD, INDIA

MEDICAL TRANSCRIPTIONIST, 01/2011 – 10/2012

Roles Includes

Transcribe medical dictation to provide a permanent record of patient care Meet quality productivity standards and deadlines established by employer

Edit a variety of correspondence, reports and other material requiring judgment as to content, accuracy, and completeness.

NICETRANS – THRISSUR, INDIA

PROCESS TRAINER AND MEDICAL TRANSCRIPTIONIST, 06/2009 to 12/2010

Roles Includes

Conduct process training for associates and recurrent training for new processes, systems or tools used.

Conduct process knowledge Test at given frequency. Conduct refreshers/Re-test for those not meeting thresholds.

Transcribing H & P, OP, Consultation, Discharge Summary, Pathology, and laboratory reports.

BHARAT BPO SERVICES LIMITED – MYSORE,INDIA

CUSTOMER SERVICEREPRESENTATIVE, 04/2007 – 02/2010

Roles Includes

Handles inbound calls from customers, answers inquiries and provides information to customers about Indian rail journeys.

Performs product/service related activities like processing user information, activating accounts, receiving payments, booking tickets etc.

Educates customers on the usage of products/services and on additional available benefits and services.

Researches and reports customer complaints helps resolve customer complaints, ensuring that problems can be resolved in a timely manner

Education

AIIMAS (DISTANCE EDUCATION) CHENNAI, INDIA

PGDM IN HOSPITAL ADMINISTRATION & MANGEMENT

JULY 2019 – PRESENT

Areas of study include:

ELEMENTS OF MANAGEMENT

BASICS OF COMPUTER

HEALTHCARE SYSTEM IN INDIA

HEALTH AND FAMILY WELFARE MANAGEMENT

HOSPITAL PLANNING AND CLASSIFICATION

HOSPITAL FUNCTIONS AND SERVICES

HOSPITAL ADMINISTRATION ANDGENERAL MANAGEMENT

QUALITY ASSURANCE, HOSPITAL AND LAW

CARLTON BUSINESS SCHOOL, HYDERABAD, INDIA

POST GRADUATE DEGREE IN MANAGEMENT

JULY 2012 – JULY 2014

Areas of study include:

FINANCIAL ACCOUNTING

INTERNATIONAL HRM

INTERNATIONALBUSINESS

MARKETING MANAGEMENT

PERIYAR UNIVERSITY, TAMILNADU, INDIA

BACHELOR OF COMMERCE

JULY 2012 – JULY 2012

Areas of study include:

ACCOUNTING.

ECONOMICS

FINANCE.

HUMAN RESOURCE MANAGEMENT.

INFORMATIONSCIENCE.

INTERNATIONAL BUSINESSMANAGEMENT.

MARKETING MANAGEMENT.

AIMS COLLEGE, BANGALORE, INDIA

12TH GRADE

JULY 2004 - JULY 2006

Areas of study include

COMMERCE

NIRMALA CONVENT, MYSORE, INDIA - 2004

SSLC (Board of Secondary Examination)

Other Qualifications

Certificate Program in Medical Transcription

Call Center Training

Software Skills

Astraia

Cerner Patient Management software

Biometric Application

Power Chart

Languages Proficiency

English, Hindi, Malayalam, Tamil, Telugu, Kannada

Personal Details

Sex : Female

DOB : 05thSeptember, 1988

Spouse : Rajesh V.G

Marital Status : Married

Contact address : Building 236, A1 block, 3rd Main, 4th Cross, Vijayanagar 3rd Stage,

Mysore -570030

Contact Number : +91-843*-***-***

References

Available upon request

Contact this candidate