Front Office Customer Service

Kate T. Legaspi

Doha Qatar +974-******** ***********@*****.***

PERSONAL PROFILE

Search for a challenging and rewarding career in a progressive organisation that will give me opportunity to enhance my knowledge, establish self-esteem and to gain the value of good works. Thus, help the firm to achieve its desired objectives and targets. Able to work under pressure with productive skilled and career oriented. I’m friendly with pleasing personality, trustworthy, efficient and energetic young worker, quick learner and a team player. PERSONAL DETAILS

Home Address : Al Hilal, Doha, Qatar

Nationality : Filipino

Age : 24 years old

Date of Birth : Sept. 16, 1995

Passport No. : P3670803A

Visa Status : Working Visa with NOC (transferable) ACADEMIC QUALIFICATION:

Imus National High School

Bucandala, Imus, Cavite, Philippines

Diploma in Secondary

Lyceum of the Philippines University (LPU)

General Trias, Cavite, Philippines

Travel and Tourism Management

Informatics Computer Institute

Imus, Cavite, Philippines

Certificate in Advance MS Word Office Course

Certificate in Advance MS Excel Course

Filipino Institute Qatar

West Bay, Doha State of Qatar

Certificate in Front Office Management

SEMINARS AND TRAINING ATTENDED:

Front Office Overview (Seminar)

Manila, Philippines

The Philippine Tourism Industry & Job (Seminar)

Opportunities in the Tourism Industry

Manila, Philippines

Plating Desserts & Food and Beverages (Training)

Bay leaf Hotel, Intramuros Manila, Philippines

I Care and Creating your Future (Training)

Best Western Plus, Doha State of Qatar

WORK EXPERIENCES:

DEBBAS QATAR WLL

C-ring Road, Doha, Qatar

Position: Technical Support

Jan. 05, - Up to present

Duties and Responsibilities:

Receiving and responding to inquiries and clarifications with the client.

Responsible for Bills and Quantity preparation.

In charge for technical and contractual bid coordination.

Responsible for reviewing of tender documents comprising of tendering conditions, contract conditions and procedures, technical specification and scope of delivery and performance.

Contacting company principals to get protection, prices and technical support for their products.

Checking and doing review for lighting specification.

Responsible for making and issuing Quotations.

Assisting the Project Manager for allocations of Project

Filing and scanning all hard copies documents.

Encoding the all location project given to Project Manager.

Providing alternative lighting items for client.

Responsible for data entry and order processing.

Providing technical support sales

Maintaining professional business relationships within target accounts.

Providing status of ongoing projects and future projects to PM’s.

Updating the availability of the products or items. AL SARH HOLDING GROUP

New Salata, Doha, Qatar

Position: Receptionist

Sept. 10, 2016 – Nov. 2019

Duties and Responsibilities:

Attending incoming calls & outgoing calls, taking notes if the concern person is not available.

Provide excellent customer service. (communicate verbally with confidence and clarity)

Greet clients and visitors in good manners.

Checking to the accounts department for the payments of the suppliers & subcontractors.

Assisting other departments with administrative tasks.

Hands-on experience in giving information to visitors and answering their questions.

Able to maintain an organized reception area.

Circulate emails and past any inquiries to designated department.

Assisting the suppliers and sub-contractors to their needs.

Receiving and reviewing the LPO’s from the MEP Division.

Responsible for the telephonic interview for the applicants. (Visa status, expected salary, notice period etc.)

Encoding the incoming documents.

Copy, file and maintain paper or electronic documents and records.

Receiving and dispatching deliveries items.

Distributing the documents to the concern persons.

Checking the company email for inquiry or other concerns.

Responsible for receiving and arranging for the office stationery.

Responsible for sending, receiving and distributing fax.

Arranging the log in and log out for visitors.

Responsible for booking the meeting room.

Best Western Plus Doha

Old Salata, Doha State of Qatar

Position: Receptionist / Customer Service

Jan. 02, 2015 – September 01, 2015

Duties and Responsibilities:

Attending incoming calls & taking notes if the concern person is out or busy.

Deliver excellent customer service.

Responded to guests and public inquiries.

Make the greetings to guests.

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Checking and Check-out the guest.

Helping the needs of the guest.

Ensuring that all reservations and cancellations are processed efficiently.

Dealing with guest requests to ensure a comfortable and pleasant stay.

Keeping up to date with room prices and special offers to provide accurate information to guest.

Introducing the loyalty program of our hotel.

Introducing the benefits of being enrolled to the Best Western Hotels.

Ensuring service quality standards are met and provided to hotel guests.

Ensuring that all room details are recorded accurately, ensuring that billing instructions are clarified upon arrival, updating the guest folio and balancing all transactions at the end of every shift.

Assisting tourist travel arrangements or give them location map.

Handle and coordinate room assign booking thru emails and phone for pre-arrivals.

Ensure our guests all travel arrangements & itineraries run according to plan and the accommodation, meals and service are satisfactory.

Call the guest as a reminder for check out time and date.

Give a brief information for destinations and culture.

Comply with emergency/security procedures regarding phone and visitors as instructed.

Coordinated with housekeeping and parking staff. SKILLS

Excellent Customer service

Advance in MS Office Word & Excel

Opera System (Version 5)

Outlook

Initiative and problem-solving skills

Handle multi-tasking job

Ability to work under pressure

Positive Attitude

REFERENCES

Engr. Kareem Akawi

Group Managing Diretor

Al Sarh Holding Group

Mob. +974-****-****

Kate Legaspi

Contact this candidate