Front Office Manager

Greetings For The Day!

I am Vanshdeep Bhardwaj an Indian Citizen, interested in re-locating and continue working with the similar companies for my & organisation’s better future and to have best experience of the industry.

Currently working with Avista Hideaway Phuket Patong MGallery Hotel Collection as Assistant Front Office Manager (Officiating FOM) since on 09th July’2018 till date.

Worked with Sheraton Grand Whitefield Bangalore as Duty Manager since 12th April’2018 till 01st July’2018.

Worked with The Park Hyderabad as Asst. Manager Lobby since 03rd November’2016 till 10th April’ 2018.

Worked with Speke Resort & Commonwealth Resort Munyonyo, Kampala Uganda East Africa as a Duty Manager from 05th February’14 till 02nd April’ 16.

Previously worked with Starwood Hotels & Resorts World Wide Inc. at The Westin Sohna Resort & Spa Sohna Gurgaon Haryana India as Front Office Executive from 05th January’12 till 25th January’14

Also Worked with Brook Hotels Corporate Office as a Supervisor - Front Office Operations since 15th July'11 Till 04 January 2012, Brook Has 21 hotels in United Kingdom and my profile there was to Audit day to day activities of front office, like Maintaining Best standards, Checking Guest Profiles in System, process of Quality Check-in & Check-Out, Auditing Guests Feed backs and accordingly acting as a team leader and giving trainings and Help as required.

Also Worked with Park Plaza Gurgaon a Carlson Hotel for 1 an a half year In Front Office Department as a front office supervisor, there I was responsible for all operations like taking Check-ins & Check-outs, Night auditing, Handling Queries, Making reservations and solving Guest Problems.

If Given a chance can prove to be the best man for the job.

Many Regards

Vanshdeep Bhardwaj

Cellular: +66-(0-954******

E-mail: *****************@*******.***

RESUME

VANSHDEEP BHARDWAJ

Email: *****************@*******.***

Contact No: +66-954******, +919*********

C/o Mr. M.P Sharma

Moman Nambardar Street,

Numberdar Bhawan BhadraBazzar,

Sirsa Haryana -125055 (INDIA)

Looking for Creative and Challenging Assignment along with a teamwork that offers an opportunity to move up in organizational hierarchy, continuous learning and shouldering more responsibilities and be a part of team in achieving organizational objectives.

Working Experience

Currently working with Avista Hideaway Phuket Patong MGallery Hotel Collection as Assistant Front Office Manager (Officiating FOM) since on 09th July’2018 till date.

Job Profile:

Responsible for entire Front Office Operations by working with and under the supervision of the Operation Manager.

Worked with Sheraton Grand Whitefield Bangalore India with 360 rooms Duty Manager since on 12th April’2018 till 01st July’2018.

Job Profile:

Responsible for entire Front Office Operations by working with and under the supervision of the Front Office Manager & Room Division Manager.

Worked with The Park Hyderabad India with 263 rooms As Asst. Manager Lobby since on 03rd November’2016 till 10th April’ 2018.

Job Profile:

Responsible for the entire Front Office Operations by working with and under the supervision of the Director Of Rooms.

Worked with Speke Resort & Commonwealth Resort Munyonyo, Kampala Uganda East Africa with 449 rooms As a Duty Manager since on 05th February’2014 till 02nd April’ 2016.

Job Profile:

Responsible for entire Front Office Operations by working with and under the supervision of the Front Office Manager & Room Division Manager.

Worked with The Westin Sohna Resort & SPA a Starwood Hotel, Sohna Gurgaon India with 97 rooms As a Front Office Executive joined on 05th January’12 till 25th January’14.

Job Profile:

Making more and more interaction with the guests as to understand the guest’s needs as well as to maintain good relations and accordingly maintaining guest’s profiles.

Keeping track guest’s complaints and accordingly supervising the team to reduce the complaints.

Handling arrival and departures.

Handling all the guest queries

Handling all the international as well as national calls.

Night auditing as used to work in rotation shifts.

Responsible for handling all the cash transactions

Overall working of the reservations (queries, information, bookings, cancellations, reports etc.)

Co-ordination and follow up with other departments for overall smooth functioning of operations.

Responsible for managing/supervising/overseeing the following departments: Reception, Cashiering, Guest Relations, Concierge, Business Center and Telephones.

Create and produce reports as required.

Ensure that all accounting transaction and cash handling procedures are in compliance.

Assist housekeeping in day-to-day activities.

Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Responsible for the entire Front Office operations.

Pro actively identify potential guest issues.

Driving strong efforts to lead, train, and motivate the team members to render the best service in terms of quality and time.

Worked With Brook Hotel’s corporate office New Delhi India as Supervisor – Front Office Operations.

Since 15th July’11 till 04th January’12.

Brook has 21 hotels in United Kingdom and Corporate office in New Delhi India.

Job Profile:

Audit day to day activities of Front Office.

Handling all the guest queries as through e-mail.

Taking Reservations and confirmations from both Guest & Hotel.

Maintaining Best standards of Front Office operations.

Checking Guest Profiles in System as to keep track on standards.

Auditing process of Quality Check-in & Check-Out as according to standards.

Responsible for Sales form GDS as Rate loading on all channels and making changes accordingly to keep track on BAR Rate.

Auditing Guests Feed backs and accordingly acting as a team leader and giving trainings and Help as required.

Assisting in making packages for wearies occasions & events.

Following up for all invoices of GDS partners with Hotel and finance department for the commission on every reservation and marking no shows in particular website as to save commission.

Worked with PARK PLAZA Gurgaon a Carlson Hotel with 45 rooms As a Front Office Supervisor joined on 22nd March, 2010 till 14th July’11.

Job Profile:

Handling arrival and departures.

Handling all the guest queries

Handling all the international as well as national calls.

Night auditing as used to work in rotation shifts.

Was responsible for handling all the cash transactions

Overall working of the reservations (queries, information, bookings, cancellations, reports etc.)

Courtesy calls to various segments related to the trade.

Co-ordination with other departments for overall smooth functioning of operations.

Responsible for managing/supervising/overseeing the following departments: Reception, Cashiering, Guest Relations, Concierge, Business Center and Telephones.

Create and produce reports as required.

Ensure that all accounting transaction and cash handling procedures are in compliance.

Assist housekeeping in day-to-day activities.

Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Responsible for the entire Front Office operations.

Pro actively identify potential guest issues.

Driving strong efforts to lead, train, and motivate the team members to render the best service in terms of quality and time.

3 months Industrial Training in PARK PLAZA at Gurgaon Haryana India.

In Front Office, Production & House Keeping Department.

EDUCATIONAL QUALIFICATION

Hotel Management Degree: - BACHELORS OF SCIENCE in HOSPITALITY CATERING and TOURISM

From: INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY and APPLIED NUTRETION

MEERUT U.P (INDIA). Got-B Grade (60 %+)

HIGHER SECONDARY in 2004 with C.B.S.E Board, Haryana

SENIOR SECONDARY 2006 with C.B.S.E Board, Haryana

BEHAVIOUR & OTHER SKILLS

Very Good Knowledge Of Opera PMS

Very Good communication skills

Very good learner

Positive Attitude

Good Listener

Goal Oriented

PERSONAL DETAILS

Date of Birth: 03rd April, 1988

Hobbies Interacting people & playing cricket.

Marital Status Single

Languages Known English, Hindi, Punjabi

Nationality Indian

Given a chance can prove to be the best man for the job.

VANSHDEEP BHARDWAJ

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