Food Customer Service

IBRAHIM ABDULLAH

AL-MURAR BUILDING, AL-MURAR ROAD, NEAR PALM DIERA METRO

STATION, DUBAI

Mobile: +971*********

Email: add0kv@r.postjobfree.com

Bio-data:

Sex: Male

` Marital status: Single

Language: English (Fluent)

Visa Status: Visit Visa

CAREER OBJECTIVE:

To work as a WAITER, FOOD RUNNER OR KITCHEN HELPER in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a worker in several restaurants.

Skills:

Ability to work with little or no supervision

Ability to work in a team and learn fast

Both front house and Back house skills

Excellent Customer service Skills

Proactive and Energetic

Cooking skills

Time Flexibility management

Ability to work under pressure

Versatile and Dynamic

Good English speaking and witting skills

Exquisite and pleasant communication skills

Table and dinning settings & decoration skills

Present menus and respond any questions regarding menu items

Ability to initiate new ideas and to keep to deadlines

Proven leadership and human management skills

Excellent English communication and writing skill

Good Organizational, Interior skills

Good human relation

Human and environment safety skill on emergency

General cleaning: washing, mopping, sweeping, use of vacuum cleaner etc. PROFESSIONAL CAPABILITIES

Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.

Considerable skill in math and algebraic equations using percentages for accounting.

Ability to walk, stands, and/or bend continuously to perform essential job functions.

Ability to move up to 100 lbs., with wheeled assistance and Ability to lift up to 50 lbs., and to lift objects overhead. The transporting, moving, lifting, and/or stacking of beverages.

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Ability to work under pressure and deal with stressful situations during busy periods. And Ability to accomplish necessary tasks on a computer.

Meet government’s and company’s regulations dealing with the sales.

Knowledge of food and beverage operations and products, basic drink service and supervisory knowledge.

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. EDUCATION AND CERTFICATIONS

Certificate Level in Insurance (Nigeria) (2018)

Associate of Nigerian Institute of Management Chartered (2012-2013)

Bachelor’s Degree; Economics, (2007-2011)

University of Ibadan, Ibadan, Oyo State, Nigeria.

West African Senior School Certificate (WASSC). (2008)

Diploma; Business Administration, (2003-2005)

Lagos State University, Ojo, Lagos State, Nigeria.

Diploma; Desktop Publishing. (2001)

Kabuki Computer School, Lagos, Nigeria

WORK EXPERIENCE

HEAD WAITER/FRONT HOUSE SUPERVISOR

PROTEA HOTEL (Five Star), IKEJA, LAGOS, NIGERIA FEB 2017 – JAN 2020

Ensure all customers are well received & welcomed nicely;

Customer attendant service;

Coordination and presentation for menu to customers in details:

Arrangement of single, family and dining tables ;

Ensure fast accurate order placement to kitchen and menu presentation to customers;

Serving food to customer’s in timely and professional manner;

Prompt and timely table clearing after customer usage;

Proper staff schedule and roster arrangement

Ensure swift Cleaning of customers tables and cutleries when required;

Ensuring payment of customers by cash or POS to cashier;

Guiding customers through restaurant menu process;

Taking notes bookings & ensure delivery;

Working as cashier/waiter when staff not on duty;

Keeping and maintaining cordial linkage between customers and company for more patronage. WAITER JUNE 2014 – JANUARY 2017

HAPPY BITE RESTURANT, VICTORA ISLAND

LAGOS NIGERIA.

Answering telephone order and note for kitchen;

Providing information to callers on menu, taking and relaying messages;

Greeting persons entering confectionery;

Handling food and beverage operations;

Taking accurate order from customer;

monitoring visitor access and maintain security awareness;

Serving food to customers in timely manner;

Serving customers and ensuring their satisfaction;

maintaining appointment diary either manually or electronically, booking;

Ensuring kitchen is aware of less food on shelf, for addition;

Table setting and cutleries placement;

General cleaning of Front house arena;

Arrangement of tables and chair for evening cool spot extension;

Passing food orders through to the kitchen staff promptly.

Full product knowledge of all menu items and hotel facilities and services.

Check on customers asking if they are enjoying their meals and service.

Ensuring the food service area is left clean and tidy once all the guests have left.

Relaying, preparing and setting tables for the next guests.

Keeping the Place of Work and surrounding area clean and organized at all times.

Escorting customers to their tables.

FOOD RUNNER / KITCHEN HELPER MARCH, 2013 – JUNE, 2014 TANTALIZER FAST FOOD, Nigeria Limited

Customer attendant service;

Assisting chef in kitchen,

Arrangement of single, family dining tables ;

Serving food to customer’s in timely manner;

Prompt and timely table clearing after customer usage ;

Providing kitchen supports by cutting, preparing and spicing food;

Cleaning of restaurant, bars, tables, chairs and cutleries;

Help in cutting, washing, grinding, blending, mixing of food in kitchen;

Preparation of coffee, Tea, fruit Juice;

HOBBIES AND INTEREST

Cooking

REFERENCES

Name: MR Muhammed Tijani

Position: Senior Helpdesk (IT Operation)

Company: Enova Facility management, Majid Al Futtain Contact: add0kv@r.postjobfree.com / 971*********

Name: MRS SA Fasasi

Position: General Controller

Company: Wecycler Nigeria Limited

Contact: add0kv@r.postjobfree.com /234**********

More referee provision will be provided based on specified request.

Contact this candidate