Cash Handling Customer Service
Resume:
Lilly Mae Outlaw
Denver, CO. 80220
Phone: 303-***-****
Email: **********@*****.***
Objective: I am currently seeking to build a long term career where I can best utilize my professional experience as well as gain further experience to promote efficiency and effectiveness within your organization.
Skills:
Over 25 years of Customer Service experience
Excellent written and verbal communication skills with great attention to detail
Ability to multi-task and extremely productive in a high volume/high stress environment
Accustomed to working in a fast pace environment with the ability to think quickly and successfully resolve issues
Self-starter with excellent interpersonal skills and the ability to work well with others in both supervisory or support staff roles
Microsoft Office skills
Experience:
Bellco Credit Union 7275 S Havana St, Centennial 80011 -303-***-****
Process banking transactions and all other clerical functions associated with the banking process including cross selling
Provide customer service in-person/by phone (inbound/outbound calls) to a substantial customer base
Resolve problems with customer complaints/complements through appropriate channels
Daily cash handling, debit/credit as wells as ACH transactions
Vectra Bank 1660 South Colorado Blvd, Denver CO -720-***-****
Process banking transactions and all other clerical functions associated with the banking process including cross selling
Provide customer service in-person/by phone (inbound/outbound calls) to a substantial customer base
Resolve problems with customer complaints/complements through appropriate channels
Daily cash handling, debit/credit as wells as ACH transactions
Denver Health Contractor 777 Bannock Street, Denver CO, 80204 – 303-***-****
Cash Operations/ Lost & Found – March 2015 – November 2017
Ability to operate cash register gives change and operates a calculator with basic math skills. Perform clerical functions including basic to intermediate Excel 10 key, Microsoft Office, reconciliation, balancing, organization and attention to detail. Excellent customer service skills Cashier’s Lost and Found.
Partner Colorado Credit Union, 4000 Quebec Street, Denver, CO. 80216 - 303 -422-6221
Sr. Contact Center Representative – February 2013 – March
Service approximately 80-95 inbound calls per day within expected call handle times
Assist members with balances, transfers, stop payments, check orders and all other functions associated with the banking industry
Provide Member assistance via phone, online and mobile communication
Assist members with questions and concerns regarding their account
Sooper Credit Union, 998 S Chambers Rd, Aurora, CO. 80017 – 303-***-****
Bank Teller – November 2010 – February 2013
Process banking transactions and all other clerical functions associated with the banking process
Provide customer service in-person/by phone (inbound/outbound calls) to a substantial customer base
Resolve problems with customer complaints/complements through appropriate channels
Daily cash handling, debit/credit as wells as ACH transactions
Citywide Banks, 12075 E 45th Ave, #100, Denver, CO. 80249 – 303-***-****
Customer Service Representative – April 2005 – November 2010
Serviced approximately 150-200 inbound calls on a daily basis
Assist members with balances, transfers, stop payments, check orders and all other functions associated with the banking industry
Educated customers on banking policies and procedures as well as inform customers of new/existing products that may benefit them
Commercial Federal Bank, 700 S Abilene Street, Aurora, CO. 80012 – 303-***-****
Bank Teller – July 1997 – April 2005
Process banking transactions and all other clerical functions associated with the banking process
Provide customer service in-person/by phone (inbound/outbound calls) to a substantial customer base
Resolve problems with customer complaints/complements through appropriate channels
Daily cash handling, debit/credit as wells as ACH transactions
Education:
High School Diploma
Mount Pleasant High School, Elliot, NC. 29046
College
Claflin College, Orangeburg, SC
Certificate
National Teller School Inc., Denver, CO
References:
Barbra Boatner
Co-worker
Maria Garcia
Former Co-worker
Kathleen Washington Bullock
Former Co-worker- Denver Health
Contact this candidate