Customer Service, Accounting, order picking, stocking
Resume:
CAREER PROFILE:
A strong team player with over five years’ experience in providing quality customer service and achieving over 95% customer satisfaction.
A great self-starter who is able to thrive in a diverse environment and strive to achieve the highest standard at any given task, with the flexibility of meeting deadlines.
An Accounting Technician with over two years’ experience, where I managed the accounts of over 500 students at a community college.
WORK EXPERIENCE:
Dimphilmier Bakery September 2019- present
Store Clerk/Customer Service Representative
Providing over 100 customers daily with exceptional customer service; responding to customer’s query and ensuring at minimum, 95% customer satisfaction
Providing detail knowledge about various products and make recommendations based on customer’s need with minimal errors
Stocking and maintaining products on shelves with 100% accuracy; organize store in a customer-friendly manner and maintain cleanliness according to company’s standards
Preparing customer orders in a timely and efficient manner, according to the customer’s order specifications with less than 1% error
Ensuring that all products on display are of a superior quality, subsequently meeting quality assurance standards
Accurate recording and maintaining inventory of all products in store.
Improving customer satisfaction by packaging, labeling and preparing products for sale in retail store at the highest standard.
Knox Community College, Spalding, Clarendon, Jamaica February 2011- July 2013
Accounting Clerk
Improved customer satisfaction by providing quality customer service
Compiled and calculated weekly tuition compliance of more than 500 students for the Board of Directors and Finance Committee.
Implemented a system that allowed for timely processing of student’s refund and statement balances.
Supervised interns and assisted with the training of junior employees.
Established internal control mechanisms for the proper accounting and recording of inventory of office supplies
Prepared weekly/monthly school fee compliance report
Performed account reconciliations (bank recon)
Updated and balanced cash book with 100% accuracy
Acting Procurement Officer: November 2012 - February 2013
Effectively procured goods and services in accordance with company’s procurement guidelines
Accurately maintained inventory with strict internal controls that effectively reduced wastage, theft and unaccountability.
Prepared purchase orders for proper recording and accounting of items to be purchased and to provide checks and balances for invoices.
Liaised with suppliers regarding quotation for purchases and ensured that quality products were procured at the best price.
Supervised bidding process and ensured that the best suppliers were chosen in favour of the organization.
EDUCATION/QUALIFICATION:
Seneca College of the Applied Arts September 2019- June 2020
Fraud Examination and Forensic Accounting – Graduate Certificate (Pending)
Knox Community College September 2007- June 2010
Higher Diploma in Accounting (Hons.)
Association of Accounting Technician (AAT) Level Four Diploma in Accounting
EXTRA-CURRICULAR ACTIVITIES:
Higher Heights Youth Club, Alston (2007-2010) -Treasurer
Clarendon Parish Youth Council (2010-2012) - Treasurer
SKILLS AND PROFICIENCIES:
Over five years Radio Frequency (RF) experience
Good oral and written communication, excellent customer service and people skills
Strong knowledge of Microsoft Office Suite (Excel, Word etc)
SPECIAL ACHIEVEMENTS:
President’s honour list- Seneca College (Winter Semester 2020)
Head Boy (2006-2007), Deputy-Head Boy (2005-2006)- Alston High School
CSEC Award- Principals and Vice-Principal Association (2007)
Patmore’s Hardware Business Award for 2010 - Most Outstanding Business Student – Knox Community College
Lewis Davidson’s Award for 2010 - Outstanding leadership, community service, initiative and character - Knox Community College
References available upon request
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