Manager Security

EDWARD J. SILVERMAN

415-***-**** » add0ik@r.postjobfree.com » 727 Rockdale Drive » San Francisco, CA 94127

Manage critical initiatives across multiple stakeholders, from engineers to executive teams.

Configuration Management and CMDB maintenance in support of Incident & Problem management processes. IT Compliance Management (SOX

Vendor Management, Security Awareness Training and Communications,

IT security communications, compliance reporting. Policy and process expertise.

Online Security Training Coordinator. Creative communicator, writer and Change Control process manager.

ADDITIONAL TECHNICAL SKILLS

Project Coordination » Incident / Problem / Configuration / Vendor / Compliance Management »

Service Now » Documentation » Web Content Creation » Web Design

SAP » SharePoint » Visio » PHP » HTML » XML » XHTML » DHTML » SOX Compliance » SOC Controls

PROFESSIONAL OVERVIEW

Field Specialist » GetAround (San Francisco)

August 2019 – January 2020

Servicing automotive vehicles to keep them active on the Get Around platform

Reporting on vehicle status via mobile application.

Taking listing photos, jump-starting, cleaning, delivering and processing cars in San Francisco and around the Bay Area.

Operations, logistics and communications.

IT Change & Training Coordinator » City and County of San Francisco

September 2016– October 2018

Change management program and process lead supporting 20+ City agencies in alignment with “timeless,” infrastructure releases to support city-wide business and technical initiatives using Service-Now. Project Coordinator of Phishing Awareness Program to all City Agencies

Led weekly CAB meetings aligned with infrastructure release cycles

Facilitation of SANS training portal to distribute online training to all supported city agencies.

Facilitation of SANS training portal to deploy targeted internal phishing campaigns.

Creation and distribution of IT security bulletins, phishing alerts and social engineering awareness programs

IT Change Control Coordinator & Compliance Manager » Dolby Laboratories

February 2013 – May 2016

Change control program and process lead. Compliance Managed enterprise application build cycles for SAP, Salesforce and other internal application and infrastructure projects. Monthly, and quarterly reporting on employee access to Dolby financial systems. Infrastructure and Cloud Services Change Management. Managed Safe Harbor, Sox Compliance, Vendor Management, for Governance Risk & Controls.

Created and distributed IT Security Bulletins, Phishing Alerts and Social Engineering awareness programs

Managed SAP reporting for monthly, quarterly and year end controls

Created and managed SharePoint compliance resources

Led weekly CAB meetings aligned with monthly ERP release cycles

Change, Configuration & Knowledge Manager »

January 2005 - August 2012

Change management process lead, managing Change Advisory Board (CAB) meetings as well as all change request lifecycles from submission to resolution. Change Managed infrastructure and enterprise application build cycles, preparation of forward schedule of changes. Defined and analyzed submission request trend metrics.

Lowered ticket resolution times by managing and refining change control process to simplify approval process and achieve scheduled status.

Integrated ITIL process tracking into change process to enhance root cause analysis and decrease incidents.

Prepared and published policy, process, and procedure documentation, including executive/staff presentations

Configuration Management and CMDB Maintenance in support of Incident, Problem, Capacity, Knowledge Management and other associated ITIL processes.

Service mapping of IT systems to understand upstream and downstream ramifications of service outages and to calculate cost of services and average cost of change.

Leadership

o More than 12 years’ active experience leading Change Advisory Board meetings.

o Successful track record of reducing weekly CAB meeting duration by 80-90%

o Lead efforts to move from timeless to monthly release cycles resulting in more planned than unplanned changes

Tools and Technologies

o Service Now Super User for more than 10 years

o SAP Controls Modules for BI, BW, SRM, GRC, ECC and PI

o Microsoft Office Suite / SharePoint

o Box / Drop Box / One Drive / Google Drive

o Experience with Agile and Kanban

Projects

Service Now

o Lead efforts to align requirements of Application Support, Business Intelligence, Infrastructure, HR and other orgs with enhancements and upgrades

o Work efforts consistently result in zero annual audit findings

Governance / Compliance

o Completed 3 years of SAP Monthly and Quarterly Compliance management efforts covering Change Management and Logical Access Controls with no audit findings

o Interface with both internal and external auditors

Vendor Management

o Created Vendor Risk Management SharePoint Matrix to track all current IT Vendors against both internal and external risk compliance mandates such as SOC2/SOC3/SAE16/ISO27000 and others

o 3 years of successful Safe Harbor validation verification efforts for all IT Vendors

EDUCATION & CERTIFICATIONS

Bachelor of Arts in English Literature, College of Wooster, Wooster, OH

ITIL V3Foundation Certification & Certified CIW Webmaster Designer

EXTRACURRICULAR ACTIVITIES

Content creator, owner and manager of an extensive Youtube Live Music Entertainment Channel

More than 1800 subscribers. 1500 videos averaging 70,000 views per month.

Content creator, owner and manager of TedToob.com a customized aggregation of all video content.

Multi-instrumentalist (guitar, mandolin, bass, drums and keyboards)

Rock, Jazz, Funk, Blues, Bluegrass, Americana, Folk and original music.

Participated in the recording of more than 20 CDs

Singer, songwriter, arranger, performer

Working Member of IATSE Local #16 Stage Hand Union with experience in Audio, Video, Computer Support, Electrical, Lighting and onstage support.

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