BA, BS

Vivianne “Annie” Ackaouy

Highlights

**+ Years experience in field of social work, various forms of counseling, child protection issues, therapeutic treatment options and family restoration.

Excellent problem-solver with strengths to put judgment aside; abilities to use critical thinking to overcome complex, multi-layered obstacles.

Demonstrated flexibility under changing situations with abilities to manage multiple assignments with multiple objectives in a timely manner.

Superior abilities to be a driving force in making a positive impact on the lives of others; strong, dedicated, organized, prepared.

Particular skills in crisis management, as noted by *, including bio-psychosocial danger assessments, rapidly establishing relationships, identifying major problems, generating alternatives, and restoring functioning.

Recent Professional Experience

Department of Children’s Services, Athens, Tennessee

Supervisor (November 2001 – December 2019); Family Case Worker II (November 2000 – November 2001)

Selected Experiences

Provided supervision to three social services case managers, each with 15 – 20 cases; ensured work in compliance with federal, state and local laws, policies and procedures.

Assured the safety and well-being of approximately seven children and families to reduce risk of child abuse and neglect; maintained or reunified families whenever possible and located a permanent home for children when needed.

Monitored caseloads, case activity, files and outcomes, assuring compliance related to timeliness and completion.

Ensured children’s physical healthcare needs met, including dental care, well-child check-ups, immunizations, etc.

Guided team in filing court petitions and during/through court process.

*Engaged in direct casework related to child protection, including family and adolescent crisis response, parent/child conflict, adoptions.

Regularly met with families; regularly checked on foster families.

Reviewed and approved requests for expenditures from various fund sources.

Developed and maintained working relationships with community resources for collaboration and efficient/effective coordination of services.

*Assessed allegations of abuse and neglect and refer clients to appropriate services; performed extensive case documentation including social histories and court reports.

*Mitigated risk and enhanced safety methods used in office, client homes and community.

*Advocated for families and children; testified in court; de-escalated potentially volatile situations.

Collaborated with law enforcement, schools, medical personnel, mental health personnel and other constituents.

*Employed all methods of crisis management, including conducting a danger assessment, exploring feelings and emotions, generating alternatives and coping strategies, restoring functioning with an action plan, following-up.

Skills & Qualifications Developed

Active listening: Established trust and helped client feel comfortable; successfully built a therapeutic alliance; helped client feel visible and affirmed; asked the most pertinent questions; retained verbally transmitted information to discover valuable details of unique situations.

Emotional Intelligence: Showed high level of empathy, sensitivity and self-awareness; balanced knowledge and intuition.

Organization: Provided case management services, maintained collateral relationships, networked with other service providers; organized clinical case management documentation; prioritized according to urgency of client’s needs; managed busy schedule and heavy caseload; prioritized logistical aspects of work to provide meaningful services to clients.

Critical Thinking: Demonstrated abilities to think quickly, critically and creatively to be the most effective helper.

Tolerance: Culturally responsive to racial, socio-economic, ethnic and other differences with respect and openness.

Communication: Clear about scope of services that can be provided; set goals, verbally explored those goals with client, put in writing; documented conversations to provide written reports for third party payers, supervisors and agency administrators; coordinated communication and action among multiple parties to connect clients with services.

*****.*******@*******.***

120 Fairview Avenue Athens, Tennessee 37303 423-***-**** Cell

Vivianne “Annie” Ackaouy

Recent Professional Experience, CONTINUED Page 2

Department of Children’s Services, Athens, Tennessee

Skills & Qualifications Developed, continued

Inner Strength: Accepted emotionally challenging work and maintained personal dedication; sustaining efficacy of practice; intentionally set goals to increase personal strengths and capacities.

Social Perceptiveness: Showed sensitivity to body language, social cues, cultural patterns of behavior.

Persuasion & Cooperation: Helped clients change negative behaviors, motivated healthcare worker to provide service, justified coverage of expenses to insurance providers; influenced and invited others to take action; provided alternatives for mutually satisfying solutions when necessary; negotiated, compromised and coordinated efforts.

Previous Employment Related to Human Services/Social Work

Governor’s Prevention Partnership (“The Partnership”), Supervisor/Social Worker, Athens, TN (September – November 2000)

*Cumberland Hall Psychiatric Hospital, Social Worker, Chattanooga, TN (February 1998 – September 2000)

*Cumberland Hall Psychiatric Hospital, Wrap-Around Counselor, Chattanooga, TN (October 1997 – June 1998)

National Healthcare Corporation (NHC) Athens, Social Worker, Athens, TN (December 1997 – October 1998)

*Tri-County Center, Agency Case Manager, Athens, TN (January – August 1997)

Experience Related to Healthcare Documentation with Highlights

Angel Transcriptionist Group, Medical Transcriptionist, Athens, TN (June 1997 – June 1998)

Transcribed medical notes for three doctors and one nurse practitioner in Athens Medical Group, including x-ray reports, special orders, bone density reports and other projects such as patient handouts and staff handbooks.

Dr. Paul McCulley, Podiatrist, Office Secretary, Athens, TN (July 1995 – January 1997; transcription only until June 1997)

Performed medical transcription for doctor after each appointment, with follow-up for orthotics and other medical plan details.

Continued to perform all transcription services until beginning employment with Angel Group (January – June 1997).

University Physicians Foundation of Univ. of Tennessee-Memphis, Senior Secretary, Memphis, TN (January 1988 – May 1989)

Attended on-the-job training in medical terminology during entire employment.

Previous Employment

*Athens Community Hospital, Ward Clerk, Athens, TN (June 1995)

Clinic for Exceptional Children of Univ. of Tennessee-Memphis, Senior Secretary, Memphis, TN (February 1990 – January 1995)

Dr. Rodney Holladay, Geriatric Assessment Center, Secretary & Receptionist, Memphis, TN (June 1989 – February 1990)

Exceptional Women’s Clinic, Receptionist, Memphis, TN (January – December 1987)

Education

B.A., May 1996. Tennessee Wesleyan University, Athens, Tennessee

Major: Human Services

B.S., May 1996. Tennessee Wesleyan University, Athens, Tennessee

Major: Behavioral Sciences Emphasis: Sociology

A.A.S., May 1986. Cleveland State Community College, Cleveland, Tennessee

Associate of Applied Science in Medical Administrative Assistant/Medical Secretary/Medical Transcriptionist

*****.*******@*******.***

120 Fairview Avenue Athens, Tennessee 37303 423-***-**** Cell

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