Manager Project

EXPERIENCE SUMMARY:

** ***** ** ** ********** experience as a Scrum Master, Project Manager, Business Analyst skills, which include data gathering, analysis, process interpretation, identification of critical issues and procedural development in Utility, Health Care, Automotive, and Telecommunications. Have experience in Agile Methodology, story writing, strong knowledge of Software Development Life Cycle (SDLC) Models, Process design, technical and business writing.

RELEVANT EXPERIENCE:

SRP, Scrum Master/BA Oct’19 – Present

Understood the To-Be solution, Conducted Requirement sessions and updated the user stories

Worked with the technical team to make them understand the user story/requirements

Conducted Daily stand-up to support the team in removing impediments.

Captured Issues, tracked and maintained the log and shared/escalated with the management.

Conducted functional testing demos with ECTs/Business SMEs and documented the steps for them to test the functionality

Captured & maintained issues log, triaged with technical team.

Maintained the log for Phase 2 requirements

McKesson, Salesforce Product Owner/ Campaign Manager May’18 – Oct’19

Scrum Master, BSA & Salesforce Admin:

Conducted requirements gathering sessions with Business

Came up with Objectives, prioritized Feature list & got business values added by Business owners

As a Scrum Master, facilitated iteration planning based on team velocity & prioritized feature list

Created detailed user stories in Jira & maintained the team backlog too

Conducted daily standups, supported any requirements questions raised by QA or developer

Did configuration changes in Salesforce Service cloud for production support

As a BSA tested the functionality & gave sprint Demo to business

Conducted Retrospective meeting post every sprint to learn from mistakes & improve the sprint execution.

Assisted business in UAT testing & user training to get the stories accepted.

BSA:

Attended SAFE Agile Practitioner training with team.

Reviewed & understood the deployed Salesforce Classic version objects & fields.

Made configuration changes like- adding Macros, field sets, quick texts & validation rules.

Drew a functionality comparison between Salesforce Classic & Lightening version

Created screen mock-ups drawing a comparison between Classic & lightening view

Collaborated with CRM system developers to maintain, create, and update user roles, security, profiles, etc.

Provide deployment, training, and change management support to business users

Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements

Supported functional testing cycles including test planning, status reporting, and test execution

Created Use Cases and process flows for developers to create Proof of Concept

Created User stories for the customized Salesforce Service functionality as per the client requirements.

Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes

Campaign Manager:

Understood the patient journey and Adherence process to be able to create patient journeys

Did accelerators with Salesforce to understand Salesforce Marketing Cloud Journey builder

Created test patient journeys following the cadenced process/business rules.

Responsible for creating patient journey campaigns and updating upon manufacturer/ client’s request

Created synchronized Data Extensions in Marketing Cloud using SQL query

Responsible for analyzing and suggesting updates to patient adherence journeys.

Responsible to manage the change request process for patient journey updates

Conduent, Sr Business Analyst/Scrum Master Feb’18 – May’18

Worked as a Product Owner, responsible for understanding and assessing the gaps in As-Is process

Conducted sessions with business to understand the future business process requirements and created a future process flow

Ran SQL queries to understand & analyze the data

Did a walk-through of future process with the technology & business team

Translated the future business flow into Epics and diluted the Epics down to user stories

Also, assisted as a Scrum Master in multiple projects

Capgemini (PMO, Assistant PM, Test Lead, BA Lead) Jan’13 - Oct’17

Project 1

Worked as a Business Analyst Lead for an Atlanta based automotive client & responsible for gathering requirements for AS/400 and web-services.

Responsible for conducting JAD sessions to gather requirements

Prepared Business presentations to present at the Project Kick-Off.

Responsible for documenting business and functional requirements and integration requirements.

Responsible for creating data matrix to keep track of new data elements exchanged between AS/400, web-services and online apps.

Responsible for designing screen mock-ups and screen shots to illustrate business requirements.

Responsible for analyzing the current state -future state business flows and the gaps.

Project 2

Worked as a PMO assisting the Delivery Manager to manage the team of functional leads and consultants working on delivering the NetSuite solution for a healthcare client.

Responsible for weekly status report inclusive of presentation, Microsoft Project Plan and an Excel RAID log

Maintain Budget to Actuals for the project including the vendors on a weekly basis

Produced monthly project actuals report for Invoicing and monthly forecast

Responsible for onboarding new team members and setting the financial guidelines for the team

Created overall Gantt chart as well as phase wise and maintained the project plan.

Tracked all project deliverables end to end from creation to sign-off

Project 3

Worked as an Assistant Project Manager assisting the Delivery Manager to manage a team of 30 consultants onshore & offshore for an Atlanta based automotive client.

Made presentations for client weekly status meeting or as and when needed to present to the client.

Log & maintain action-items, issues, risks, decisions, assumptions, PCRs under a centralized log.

Created Project Plan using Microsoft Project and maintained it.

Delivered and create The Project Status report per stream every Friday at 10am and present during the weekly status meeting.

Responsible for developing the processes and policies for effective monitoring and tracking of the project goals.

Responsible for developing project schedules and to track them on regular basis.

Coordinating with various developmental and consulting teams to keep a check on the progress of the project.

Generated various project status reports based on the different phases of the project.

Responsible for managing scope of the project and to keep check on various requirements for preventing scope creep.

Project

oWorked as a Test Lead delivering multiple successful projects with a monthly release cycle for an Atlanta based telecom client.

oActed as a liaison between the technical staff and the users (staff and management). Also, responsible for communications between Project Team and other related departments.

oResponsible for triaging the QA defects and production tickets and assigning to the appropriate teams

oManaged defect tracking using Quality center for and Remedy Ticket system for production tickets.

oUsed SOAP UI to perform root cause analysis of the issues and support the triage result

oDeveloped weekly summary report of issues and hence executed read-outs.

BMTek & Solutions Inc., BA Lead, BCBS FL & BCBS MI Sept’10 - Jan’13

Worked as a Business Analyst Lead, responsible for providing Technical guidance throughout the A&P phase of the MLR- Group Data Collection project

Responsible for analyzing the current state -future state business flows and the gaps.

Responsible for documenting the current state system flow.

Responsible for assisting the Solution Architect to design and document solution options.

Responsible for documenting component interface details for each of the solution options.

Responsible for documenting and analyzing the estimates for all the impacted IT areas.

Responsible for facilitating the technical solution meetings with all the impacted IT areas.

Responsible for contacting various vendors and determining the Best in Class solution as per the project requirements.

Responsible for capturing meeting minutes and circulating to the whole team.

Responsible for adding tasks and assignments to Microsoft Project Plan.

Documented various Capability matrixes, Pros and Cons for Vendor solution and other solution options.

Responsible for estimating sizing and scheduling of the projects with the involvement of developers.

Responsible for developing project plans and providing project status on weekly basis.

Documented Project Issues, Risks, Change Requests and dependencies on MSEPM

Worked as the Lead Analyst on the Transition to Alternate NDC Vendor that involved technical design such as mapping between New NDC Vendor data, Existing NDC Vendor data.

Documented Use Cases and System Requirement Specification document and migration requirements as part of Requirements and Analysis.

Conducted various JAR/JAD sessions and documented meeting minutes.

Gathered requirements for NDC Code and Pricing weekly reports from the business and prepared modified mock-ups.

Also conducted Design sessions with the developers and documented Functional Design Specification that included changes to data table structures in source and destinations tables, screen mock-ups.

Multitasked by working on various projects simultaneously. (Performed testing on Office 2010 project, SSPT screen testing and functional specification for Standard Physician Fee Schedule - Code Groups)

Acted as a liaison between the developers and the business users.

Responsible for documenting Test Plans, Test Cases and reporting and tracking defects using Quality Center.

Performed System and Regression testing on the SSPT .Net screen and data testing using SQL Navigator.

Assisted the Business Users during UAT and provided training on the new screens and screen changes.

Monitored completion of UAT by seeking an approval confirmation from the Business Users via email briefly describing Functional Requirements.

Obtained Sign offs and approval on Use cases, SRS, FDS via QDQ

Novel Systems (Comast), Sr Business Analyst April’10 – Sept’10

Worked as a Business Analyst, responsible for triage and resolution of issues.

Coordinating with various developmental and consulting teams to keep a check on the progress of the project. (EPC Data, EPC Dev, DST Dev, ESP Ops, Vision QA, Wireless, Symphony, AWD Support, DDP, MIS, SPOCs, CAEs, Business)

Generated various project status reports based on the different phases of the project.

Responsible for managing scope of the project and to keep check on various requirements for preventing scope creep.

Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.

Responsible for triaging the QA defects and production tickets and assigning to the appropriate teams

Managed defect tracking using Quality center for and Remedy Ticket system for production tickets.

Used SOAP UI to perform root cause analysis of the issues and support the triage result

Developed weekly summary report of issues and hence executed read-outs.

Followed agile methodology to develop in iterations and to keep on adding the enhancements in short cycles.

Performed UAT for every new version release and confirmed the status of the application as Green before passing over to the SPOCs and CAEs.

Ran SQL queries against DDP (Billing System) for triaging the issues and updating rate codes, if and when required after the approval by MIS team.

Kelly Services (Navteq), GPS Data and Service Aug’09 – March’10

Worked on an in-house major navigation software application.

Implemented Geo coding, synchronized and integrated code using the navigation app.

Learnt about Geo coding concepts like POI’s, Discover cities.

Responsible for reviewing and updating chain Ids- names for poi’s

Novel Systems (Intel), Systems Analyst Sep’08 – Aug’09

Worked as a Systems Analyst, responsible for front-end and backend testing of the application in three different test environments.

Analyzed raw data to ensure the data will meet the business needs.

Developed Test plan and Test cases and tracked bugs using PVCS tracker.

Used SQL Server Management Studio to implement backend database testing.

Used SQL queries to test data consistency and module functionalities.

Analyzed the developer code and prepared insert and delete code procedures for testing accordingly.

For PMT worked on SRS reports, analyzed the requirements and designed screen mock-ups based on the requirements.

Worked closely with teams of BA’s and developers throughout the entire development life cycle to elicit the requirements.

Assisted documentation of system and business requirements, specifications, design and development of use-cases and test cases scenario and helped in developing test plans for user acceptance testing (UAT).

Developed Functional Specification Document for SRS based Reports.

Went through metadata and star schema training to understand how common architecture stores data.

Performed use-case analysis using UML to capture the dynamic aspect of the application.

Uploaded data manually for testing and developing purposes through Excel Reader Row (Macros, Lookup).

Assisted in coordinating work plan between project manager and client with Microsoft Project, implemented and managed migration process.

HIGHER EDUCATION:

North Dakota State University - B.S. Electrical Engineering

Minor- Computer Science

Diploma in Electrical Engineering – Ansal Institute of Technology

Tools & Technologies

METHODOLOGIES

Agile, Waterfall

CASE TOOLS

Jira, TFS, Rational Requisite Pro, UML, ProVision

TRACKING TOOLS

QC, PVCS tracker, Jira

LANGUAGES

C, C++, Java, SQL, HTML

QA TOOLS

Quality Center, ALM

WORK FLOW TOOLS

MS Office Suite, MS-Project, MS-Excel, MS-Word, MS-PowerPoint, MS- Visio, MS Outlook

DATABASES

MS-SQL Server, ORACLE, My SQL

QUALITY STANDARDS

CMMI, SIXSIGMA, ISO 9001, HIPPA

CONSIDERABLES

Good PR Skills

Business Analysis Skills

Management Skills

Lateral thinking

Efficiency

Dedication

Team spirit

Strong believer in” Hard Work is the key to Success”.

I am focused to work as hard as the job requires with a will to prove myself.

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