Marichu A. Padilla

Address: ** ****** ******* **** **, Calgary AB T3N 1J8

Contact Number: +1-403-***-****

E-mail Address: add0e9@r.postjobfree.com

OBJECTIVES:

To be part of a dynamic and prominent company that would provide vast opportunities and to develop my full potential related to my field and contributes my talent and skills to help the company in achieving their goals.

TRAINING/ PROFESSIONAL CERTIFICATION:

• Crestcom Leadership Training – January 2016 – February 2017

• Calgary Immigration Education Society for Simply Accounting – September 8, 2012 – Nov. 24,2012

• Calgary Immigration Education Society for Basic Accounting -- July 7, 2012 - September 8, 2012

• Canadian Occupational Experience for Housekeeping Room Attendant -- June 25, 2008

• Canadian Certification Program for Housekeeping Room Attendant -- September 5, 2006 - November 23, 2006

WORK EXPERIENCES:

• Hampton Inn & Homewood Suites by Hilton Calgary Airport North 2021 100 Ave NE, Calgary, AB T3J 0R3

• Complex Housekeeping Manager – May 2015 - September 2019 Duties and responsibilities:

• Oversee & responsible for the daily operations of Housekeeping & Laundry Department. Work directly with the employees to ensure property guest rooms, public area are cleaned & well maintained. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Insul Covers Inc.

A6 – 624 Beaver Dam Rd. NE., Calgary, Alberta T2K 4W6

• Production Support – September 6, 2014 – May 2015 Duties and responsibilities :

- Operate the cutting machine for the designed covers

- Sew the designed covers

- Perform such other duties maybe delegated by the Operations Manager. Courtyard and Residence Inn by Marriott - Calgary Airport (Dual Property) 2500 48th Avenue NE Calgary, Alberta T3J 4V8

• General Accountant - Maternity Reliever ( Accounts Receivable and General Cashier) February 24, 2014 - September 5, 2014

Duties and responsibilities of General Cashier:

- Prepare daily bank deposits obtained from all deposits envelopes in drop safe taking Into account all due backs, and report any discrepancies to the Controller.

- Perform regular audit on petty cash, change fund and disburse petty cash according To establish guidelines.

- Prepare and reconcile gratuities and sales by F&B server for tipped employees everyday. Duties and responsibilities of Accounts Receivable:

- Receive and verify invoices and requisitions for goods and services

- Verify that transactions comply with financial policies and procedures

- Prepare, verify, and process invoices and coding payment documents

- Prepare batches of invoices for data entry

- Data enter invoices for payment

- Process backup reports after data entry

- Maintain listing of accounts receivable and payable

- Maintain the general ledger

- Conduct reference check for new vendor or clients

– Maintain updated vendor/ clients files and account codes (both on property management system, Microsoft excel files and hard copy files)

• Housekeeping Supervisor ( Opening Team ) December 19, 2011 - Feb 23, 2014 Duties and responsibilities:

- Prepare weekly schedule to the housekeepers, laundry staff and housemen.

- Conduct monthly inventory of all supplies.

- Prepare purchase orders on all supplies.

- Encode Daily Attendance Sheet thru PGI System

- Assign daily tasks to the housekeeper.

- Responsible for clear and effective communication between housekeeping and other departments.

– Fill in for staff where necessary.

– Report all work orders to engineering/maintenance any and all problems needing repairs.

– Create a courteous friendly, professional, work environment through open line of communication.

– Ensure compliance with safety and sanitation standard.

– Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control

– Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

– Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.

– Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. Assist the Housekeeping Manager managing the staff company goals and objectives.

– Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.

– Supervise, train, support, monitor housekeepers and housemen. Delta Banff Royal Canadian Lodge/ Charlton’s Cedar Court 459 Banff Avenue, Banff, Alberta T1L 1B4

• Housekeeping Supervisor March 13, 2010 - December 16, 2011 Duties and responsibilities:

- Assign daily tasks to the housekeeping staff.

- Inspect and maintain hotel rooms daily.

- Ensure compliance with safety and sanitation standard.

- Focus on Special Emphasis on Priority and VIP guests.

- Create a courteous friendly, professional, work environment through open line of communication.

- Report all work orders to maintenance all problems needing for repairs.

- Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.

- Supervise, train, support, and monitor room attendants, turndown attendants, and housemen.

- Inspect and ensures all rooms have been assigned and serviced each day –Coaches employees as required.

- Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control.

- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

- Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.

- Conduct monthly inventory of supplies.

• Room Attendant/ Morning & Evening Houseman March 05, 2008 - March 10, 2010 Duties and responsibilities:

- Demonstrate and promote a strong commitment in providing the best possible experience for guests and employees.

- Perform cleaning of assigned guest rooms and ensure to stock and maintains housekeeping carts and storage rooms and assisted the guest for their requirements.

- Report maintenance issues to Housekeeping Supervisor immediately.

- Ensure to tag ‘Lost and Found’ items and turn over to Executive Housekeeper.

- Maintain cleanliness of break room, laundry areas, vending and other areas.

- Comply with all safety and security policies in accordance with Company standards. - Other duties: Conduct monthly inventory on stocks (e.g. Chemicals, linens, amenities and other housekeeping supplies)

Maintain cleanliness of staff houses, semi – annual deep cleaning is done in Spring and in Fall season, laundering the hotel terry and manages the outgoing and incoming linen valet.

Sea Merchants, Inc. ( ISO 9001:2000 Certified)

23rd St. corner Railroad St., South Harbor Port Area, Manila, Philippines

• Quality Auditor April 24, 2000 - February 26, 2008 Duties and responsibilities:

- Conduct monitoring techniques regarding products and services standard compliance of all shops and outlets of the business partners and all aspects of business operations on board the vessel.

- Accomplish Non-conformance Preventive/ Corrective Action Reports to document and report findings.

- Prepare audit summary reports.

- Conduct internal audit on Quality Management System/ In House Audit.

- Petty cash/ change fund custodian

Aqua Star Integrated Services, Inc.

Pier 4 North Harbor, Manila, Philippines October 07, 1994 - April 23, 2000

• Accounting Clerk/ Bookkeeper

Duties and responsibilities:

- Prepares and maintain of analysis on all capitalized account.

- Prepares daily cash position report

- Checking and monitoring of billings, collections and all payables.

- Prepares monthly bank reconciliation.

- Recording of cash disbursement book.

- Performs such other duties as maybe delegated by the Accountant. OTHER TRAINING ATTENDED:

• Engineering & Housekeeping Conference – September, 2017

• College of Clean – April 2017

• Supervisor SPIRIT Training Phase 1 & 2 April, 2014

• WHMIS Training November, 2013

• Employment Standards Survival Course for Managers October, 2013

• WCB Employer Information Session March, 2013

• The Housekeeping Edge October 5, 2012

• WHMIS January, 2012

• Straight from the Heart March, 2009

• Putting 5S into Action May 22, 2006

• Handling Customer Complaints May 22, 2006

• My Customer and Me (Basic Customer Training) November 11, 2005

• 5S of Good Housekeeping March 26, 2001

• Customer First Seminar July 11 – 12, 2001

Educational Attainment:

La Carlota City College 1994

La Carlota City, Negros Occidental, Philippines

Bachelor of Science in Accountancy

References:

Available upon request

Contact this candidate