LISA DORSEY

**** ******** **** **

NORTH LAS VEGAS, NV 89081

PHONE: 813-***-****

EMAIL: add0dv@r.postjobfree.com

KEY SKILLS:

SAP, MS Word, Outlook, Powerpoint, Excel

Writing, editing, proofreading

Efficient, punctual, detail oriented, strong organizational skills Peacock Realty & Management, Los Angeles, CA

Office Manager

July 2019 - July 2020

Cunningham Lindsey Tampa, FL

Senior Client Service Supervisor

Nov 2013 - 2019

● Support representatives in problem solving and addressed escalated internal and external customer's issues in a timely manner.

● Prepared and distributed various ad hoc reports and spreadsheets for upper management.

● Updated and sustained data for existing customers and entered credits accordingly, correcting account discrepancies.

● Coached collection strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.

● Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets by 25% on monthly basis.

● Completed reconciliation of sub ledger and general ledger including preparation of month-end general ledger entries to appropriate district office budgets.

● Built business relationship with companies and their accounts payable department via the telephone to learn their payment process

● Supervised a team of temporary collection representatives to ensure efficient workflow

● Accomplished reducing my DSO (Days Sales Outstanding) from 220 days and greater to below 150 days Polaris Group, Tampa, FL 2009 – 2013

Medical Billing Special

● Expertise in ICD-9 and ICD-10, CPT, and HCPCS coding. Highly skilled in analyzing and validating patient information, diagnoses, and billing data.

● Demonstrated leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals.

● Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management

● Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.

Special Data Processing, St. Petersburg, FL 2006– 2010 Senior Client Service Supervisor

● Performed quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.

● Monitored interaction between staff and callers to ensure quality assurance standards were met.

● Directed call center operations as a liaison between clients, supervisors, and call center employees.

● Reviewed call center statistics to measure staff performance and the need for improvement.

● Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.

● Lowered the Call Center AHT by an average of 53 seconds per call.

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EDUCATION:

Business Management, USC, Los Angeles, CA

Certified Medical Billing/Coder, Sanford Brown University, Tampa, FL

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