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Customer Service Marketing

Location:
Horn Lake, MS
Posted:
June 22, 2020

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Resume:

NICHOLAS THOMPSON

*** ********** **** ********* ** 38671 · 901-***-****

add0cv@r.postjobfree.com

Objective: To join a dynamic growing company where I can utilize my strong communication skills along with my successful computer and customer service experience to aid in business growth that results in large profits for the company.

Qualifications:

Technical Skills: Excellent grasp of product knowledge, highly resourceful in market research based on trends, statistics, and competition, excellent written and verbal communication skills, the ability to read, interpret and comprehend technical drawings and specifications is required, organized and detail-oriented to perform and manage tasks as assigned.

Computer Skills: Proficient in Microsoft Office (including: Excel, PowerPoint, Publisher, Word, Access), Outlook, WordPress, Photoshop, Adobe Illustrator, Constant Contact, Knowledge of SQDC/MDI boards leading group meetings giving detail numbers of Safety issues, Quality control numbers and Delivery reports behind or/and ahead of scheduled deadlines. Experience in purchase order programs from data entry order processing to Purchase Agent and buyer roles using AS400 and Oracle System utilizing ERP and MRP Functions Generating Reports for forecasting materials and managing inventory and replenishing Stock for Manufactory and field productions.

Work History:

July 1. 2017-Current Desoto Threads, Customer service sales design contractor rep

Perform sales of services and marketing products such as company shirts and uniforms, business decals, storefront signs, business cards, web site development, logo design. Design creative logos and marketing slogans with design programs to provide graphic formatting such as Microsoft publications, adobe Photoshop, etc. Call book and meet with customers to present services to boost company’s customer audience through professional products and services with marketing tools with creative branding and eye catching advertisement abilities for their targeted market. Provide company contract of services and marketing products for future orders from customers.

July 2, 2007 – June 30, 2017 ThyssenKrupp Elevators, Coordinator buyer

Perform order entry from customer requests. Promoted to buyer Utilized AS400 and Oracle programs for purchasing for field offices. Review, analyze, process and document parts/warranty requests and claims. Research and resolve all parts/warranty claims, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material. Receive and document returned goods, issue credits/debits and related accounting functions. Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards. Supply material requests and quotes to customers in a prompt and accurate manner. Correspond frequently with branch staff to ensure procedures are followed and deadlines are met. Identify and resolve order discrepancies in a timely manner. Perform special projects and other duties as assigned.

December 2003 – July 2007 Thompson Machinery Core Inspector/Warehouse Clerk

Preforming order entry and keying and organizing stocks, inspecting goods, updating records, monitoring work performance, solving warehouse issues, maintaining inventories, and analyzing customer feedback..

Education

Business Administration, May 2002

NWCC: Senatobia, Mississippi GPA: 3.3

Professional References available upon request.



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