Employee Relations Pharmacy

Deona Fields

Houston, Texas *****

Cell: 713-***-****

E-mail: add0bp@r.postjobfree.com

Objective: To obtain a Receptionist position that will provide an opportunity for me to assist an organization with achieving its goals, while being able to provide a high level of customer service.

Skills:

Effective communicator

Problem-solving skills

Ability to prioritize

Experienced with data entry

Skilled at answering and directing calls

Education:

Bachelor of Science Degree – Texas Southern University, Houston, TX

Professional Experience:

Star of Hope, Houston, TX 2012

Volunteer

Answered agency phones, providing the general public with information regarding location, business hours, and services available.

Performed data entry, entering the names of the organizations’ volunteers, and monetary donation amounts received.

Walgreens, Houston, TX Mar. 1993 – Oct. 2012

Staff Pharmacist

Engaged customers and patients by greeting them and offering assistance with products and services at in-store walk-up pharmacy counter and at the pharmacy drive-thru window.

Entered prescriptions received from customers into the Walgreen’s pharmacy database.

Filled customer prescriptions in a timely manner, ensuring that customers were notified upon prescriptions being filled.

Compounded medications as needed following Walgreen’s compounding policies.

Conducted routine inventory, including counting pills and other medications.

Ensured the accurate processing of insurance claims to resolve customer issues and to prevent payment rejections.

Followed-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and patient allergies.

Ensured that pharmacy staff’s performance reviews were conducted and fully completed.

Provided routine wellness services, including immunizations, flu shots, and customer diabetes awareness.

Addressed employee relations concerns and maintained pharmacy morale by checking on employee welfare, addressing complaints, and ensuring strategies were put in place to achieve pharmacy goals.

Created schedules for pharmacy technician support staff.

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