David K. Sendre

**** * ******** ***. *** ***, Milwaukee, WI 53202

Cell: 812-***-**** Email: add0ag@r.postjobfree.com Web: http://lnkd.in/A55qx7

Career Summary

Facilitator of change specializing in front-end system and business process implementation to meet business needs. Proven track record of turning around organizations lacking structured operational processes using available technologies to increase efficiency, accuracy and dependability of systems and data. Known to be a “Jack of all trades”, problem solver, communicator and team leader dedicated to providing user-friendly environments to facilitate business operations. Acknowledged as someone who connects well with both technical and non-technical staff, a logical/process-oriented thinker and go-to person for all systems and operational issues. Experienced leader, project manager, business/systems analyst and solutions provider with exceptional performance evaluations and references. Seeking opportunities to expand upon my talents as an Information Systems Director working with business units to improve systems, infrastructure and operational processes.

Professional Experience

Midtown Athletic Clubs, Chicago, IL April 2019 – Present

Technical Services Director

●Developed and implemented new operational processes, policies, metrics and business intelligence reporting to elevate IT services provided. Resulted in 38% increase in tasks completed year-over-year, 97% increase in time to begin tasks/projects and over 100% increase in customer satisfaction.

●Managed cross-departmental project to increase communication/collaboration with HR, Accounting, Marketing and Operations departments including developing new cross-departmental workflows, enhancements to existing systems, KPI reporting and staff composition/responsibilities.

●Implemented process, communication, technology and business intelligence improvements to improve systems and infrastructure reliability/functionality for over 2,500 staff and 40 facilities nation-wide.

●Improved efficiency and skill set by rebuilding team of 3 User Support Specialists.

●Increased reliability and efficiency of business technologies through projects to replace all end user and networking hardware, migrate to Office 365, and implement business intelligence solutions.

●Assisted in increasing department’s eNPS (Employee Net Promoter Score) score over 100% in a 6 month period.

The Parking Spot, Chicago, IL February 2015 – January 2019

Director of Information Technology

●Managed team of 2 Network Administrators, 2 System Administrators and 2 Helpdesk Administrators responsible for deployment and support of IT systems and hardware for over 1,500 employees and 38 locations nation-wide.

●Led cross-departmental projects to implement company-wide KPI reporting, video conferencing, cost reductions, and phone system consolidation working closely with Operations, Finance, HR and Marketing departments.

●Project Manager on company-wide IT projects for mergers/acquisitions, disaster recovery/business continuity, and hardware/software updates including planning, scheduling, staffing, procuring, communicating and status reporting to executive team.

●Improved infrastructure/business systems reliability and functionality by implementing Skype for Business, Solar Winds network/equipment monitoring, Carbon Black anti-virus, Mimecast anti-spam, Veeam server backups, WiFi/LAN/WAN network improvement/expansion, disaster recover/business continuity, KPI reporting, Sun Systems accounting software, UltiPro HR software, copier/printer management and proprietary GPS/fleet monitoring software projects.

●Restructured IT operations to improve accurate documentation of reported issues/projects and increase efficiency of completing goals/tasks. Resulted in year-over-year 20% increases in efficiency completing both project tasks and support requests.

●Restructured mobile billing, landline billing, Microsoft software licensing, and IT equipment R&M accounting process to eliminate errors, standardize processes, reduce costs and provide accurate information for budgetary decisions.

●Responsible for on-schedule deployment and support of all end-user and back-end technologies (laptops, desktops, mobile phones, tablets, peripherals, revenue control system hardware, servers and networking hardware).

SNtial Software Group, Chicago, IL September 2013 - February 2015

Product Manager, Donor Acknowledgement System.

●Maintained and enhanced client relationships with existing SNtial clients using the Donor Acknowledgement System as add-on to existing CRM systems.

●Project Lead on all system implementations and enhancements.

●Worked with clients to gather technical and functional requirements for implementations as well as assisted clients with configuring direct mail and communication strategies for their specific needs.

●Used Salesforce to track prospects, record moves and client communications.

●Translated client needs into technical specifications and direction for software developers.

●Worked with current as well as prospective clients to improve and expand the usability and functionality of DAS based on user needs.

●Increased awareness of DAS among fundraising institutions to identify new clients and grow the client base.

YMCA of Metropolitan Chicago, Mission Advancement, Chicago, IL February 2011 - September 2013

Director of Development Operations and Donor Services.

●Project lead on cross-departmental projects designing and implementing cross-departmental process flows, staffing augmentation and system enhancements for gift processing/accounting, as well as integration with IT and Marketing departments and workflows.

●Created and implemented new policies and procedures to improve the efficiency and reliability of gift processing, donor recognition and database system usage.

oImproved gift processing time by 75% within 4 months.

oImproved donor recognition time by 85% within 1 month.

oImplemented Raiser’s Edge as the system of record for contributions and fundraising activities.

oDesigned, implemented and enforce Raiser’s Edge policy and procedure standards to meet business needs.

●Configured fundraising/CRM software (Raiser’s Edge) as well as developed data input processes to facilitate, track and report on fundraiser solicitations, actions/tasks, direct mail/email communications and donations.

●Designed, developed and implemented Business Objects/Crystal Reports reporting environment and suite of Business Intelligence reports to offer automated, accurate and precise information for the Association’s Mission Advancement team as well as its 56 membership centers, camps and programs

●Configured and implemented Blackbaud Net Community to provide online event registration, online contributions, and prospect/attendee communications.

●Configured and implemented SharePoint site to facilitate document storage, access and standardized request/data input forms.

●Managed a team of 2 Development Coordinators responsible for data entry, user support, data analysis and reporting

●Provided guidance, training and information to users to through webinars and presentations to assist and promote Mission Advancement activities, policies and procedures.

●Provided counsel to the IT department regarding new system evaluations, technical process improvements and new system implementations.

The University of Chicago, Chicago, IL January 2003 – January 2011

Lead System Analyst – Development and Alumni Relations, June 2006 - January 2011

●Designed, developed and implemented the reporting environment, end-user support programs, training curriculum, and standardized business processes/workflows to support the University’s Alumni and Donor database system.

●Project lead working with AVP’s and the VP of Development to design business processes and system enhancements to support the University’s Development fundraising and donor communication strategies.

●Represented and lobbied for the users’ business needs as liaison to the University’s central IT department for system enhancements and configurations.

●Managed a team of 5 System Analysts and 2 User Support Specialists responsible for report and universe development, user support, database management, Ad-hoc reporting environment, and user documentation/help documentation.

●Conceived, developed, and supported ad-hoc querying/reporting functionality for over 200 “Super Users” to fulfill 80% of end-user reporting requirements.

●Provided guidance, training, and information to users to facilitate their use of the database system, especially in terms of reporting, process, and configuration.

System Analyst - Development and Alumni Relations, June 2005 - June 2006

●Assisted with the implementation of the new CRM (Griffin) system and reporting universe. Worked collaboratively to optimize user's experience and the system's effectiveness.

●Interacted with users of the Griffin system to analyze user requirements, investigated options for optimal results, and fulfilled requests using Advance AWA and Business Objects.

●Trained and guided users by staffing Griffin Help and leading Griffin Training Classes to teach and assist users.

●Built, expanded, documented, and improved the Business Objects Universe, reports, and reporting process to predict and satisfy users' needs.

Financial Analyst/Programmer - Restricted Funds and Indirect Cost, January 2003 - May 2005

●Analyzed and reviewed fiscal processes to create more efficient methodologies for the IDC Calculation, NSF Survey, and Space Survey.

●Utilize extensive VBA, Business Objects, and MS Excel to create reports, analyze data, and use accounting concepts more efficiently.

●Reduced lead time of projects from weeks to minutes through automation and custom applications.

Education

Indiana University, Bloomington, IN - Bachelor of Science in Business from the Kelley School of Business, December 2002.

●Triple Major in:

oComputer Information Systems

oBusiness Process Management

oOperations Management

Technical Skills

Networking (switches, routers, firewalls), Windows servers (2008, 2008 R2, 2012, 2016) Salesforce, Microsoft System Center, Active Directory, Solar Winds, Veeam, Carbon Black, Mimecast, Ultipro, Sun Systems Infor, Skype for Business Admin, Exchange Admin Center, Office 365 Admin Center, Solstice, Daxko CSI, Windows Powershell, Skidata, Cisco Meraki, Systems Networking, Asset Panda, SunGard Advance Web Access, FoxPro, Business Objects Intelligence, Business Objects Designer, MS Project, MS Sharepoint, Relational Database Management, Visual Basic Programming, C/C++ Programming, ABAP Programming, SQL, SAP, MySQL, PHP, MS Office, VBA, Business Objects 6.5/XIr2, Crystal Reports, SSRS, SysAid, Blackbaud Raiser’s Edge, Blackbaud Net Community, Windows and Macintosh.

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