Diane Capasso

Lakewood, NJ *****

732-***-**** add08t@r.postjobfree.com

mailto:add08t@r.postjobfree.com

SUMMARY

Currently pursuing certificate as Certified Clinical Medical Assistant at Ocean County College. Previous experience as hospital manager at veterinary hospitals. Expertise in managing and motivating staff, controlling and ordering all supplies, and working closely with the doctors to ensure excellent customer services was guaranteed. Also experienced in creating weekly reports for corporate staff to monitor effectiveness and compliance. Focused on finding position in general private practice as Certified Clinical Medical Assistant.

CERTIFICATIONS

National Healthcareer Association:

Certified Clinical Medical Assistant, (CCMA). (Completed, May 2017)

Certified Phlebotomy Technician, (CPT). (Expected completion January, 2017)

Certified EKG Technician, (CET). (Expected completion January, 2017

American Heart Association

Certified CPR/ BLS (September, 2016)

PROFESSIONAL TRAINING & DEVELOPMENT

Ocean County College, Toms River, NJ

Certified Clinical Medical Assistant Certificate (January, 2017)

Courses include:

Anatomy and Physiology EKG Vital signs- Aneroid BP cuffs

Introduction to Medical Coding CPR Injectable Medications

Office Management (scheduling/billing) HIPAA CLIA-waved tests

Overview of Electronic Health Records Phlebotomy Basic First Aid Procedures

Clinical externship: (40 hours, January, 2017)

TITTYMOL MATHEW, MD, INTERNAL MEDICENE, Toms River, NJ

Escort patient to exam room. Interview patient regarding reason for visit, review medications and history. Take vitals including blood pressure, temperature, and weight. Answered phone and made appointments. Took payments.

Page Two

Diane Capasso

add08t@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TRUE CARE VETERINARY HOSPITAL, Howell, NJ 2012-2015

Hospital Manager

Managed team of 15 fulltime staff who supported four veterinarians in order to provide excellent service to clients’ animals. Set up weekly employee schedules. Verified employee entries to ADP account and sent for processing. Ordered all medications and maintained inventory. Controlled all human resources functions including hiring, training, disciplinary actions and firing; completed yearly evaluations and suggested salary increases. Facilitated monthly staff meetings.

Initiated health benefits at direction of the owner; identified and negotiated employee benefits with outside vendor.

Researched and followed up on outstanding bills

Managed all accounts, patient records, etc. using Cornerstone software.

FREEHOLD ANIMAL HOSPITAL, Freehold, NJ 2005-2010

(Member of VETERINARY CENTERS OF AMERICA)

Hospital Manager, (2006-2010)

Managed staff of 18- 29 employees who supported five veterinarians. Controlled all employee issues including hiring, firing, scheduling and discipline. Created weekly reports re: various treatments sent to the Regional Manager to measure effectiveness and compliance. Ordered all office and medical supplies. Conducted weekly staff meetings. Coordinated with the collections company to monitor the process.

Attended regional corporate meetings every six months to compare services and effectiveness across all VCA hospitals. Completed team building assignments.

Successfully met corporate guidelines for customer services requirements; highly rated “secret shoppers” reviews.

Conducted Orientation for new employees to explain Code of Conduct and Ethics responsibilities to comply with corporate expectations and guidelines.

Receptionist (2005-2006)

Greeted patients and made appointments. Took payments.

TECHNICAL SKILLS

Computer: Microsoft Word and Excel

Veterinary: Cornerstone

EDUCATION

Graduate, New Dorp High School, Staten Island, NY

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