Experienced Catering Sales & Events Manager
Resume:
Catering & Events Manager
Fairbanks Ranch Country Club, A Bay Club Company
December 2018 to June 2020
Rancho Santa Fe, CA
- Planned & executed 50-75 events per month for a wide range of customers; including: corporate, association, weddings, social, and non-profit
- Co-Led in planning and executing member only events: Easter Brunch, Mother's Day Brunch, Father's Day Brunch, 4th of July Bash, Spooktacular Festival, Thanksgiving Dinner, and Breakfast with Santa
- Responsible for routinely exceeding monthly revenue goals, ranging from $120k - $150k
- Managed monthly revenue tracking reports in Microsoft Excel
- Created marketing collateral via Canva to solicit for new local business
- Worked consistently with Regional Executive Chef in crafting specialized menus such as dietary, theme, and Kosher
- Negotiated various rates and availability among local vendors, members, and clients
- Developed contracts for every event and routinely upheld contract obligations between Country Club and clients
- Designed and developed unique venue diagrams for each event
- Facilitated weekly banquet event order overview meetings with 6-10 employees
- Supervised two banquet captains ensuring Banquet Event Orders were being executed
- Responsible for venue before, during, and after event to uphold the client satisfaction
- Adhered to sanitation and safety standards set by state of California Events Manager
Support The Enlisted Project (STEP), 501c(3)
February 2016 to December 2018
San Diego, CA
- Created and successfully implemented 14-16 special events annually
- Facilitated contract negotiations with venues for all events
- Supervised and managed up to 100 event related volunteers
- Maintained all goals to uphold budget requirements
- Produced marketing collateral via Canva to promote events
- Managed all social media platforms including Facebook, Instagram, YouTube, LinkedIn, and Twitter
- Updated and managed organization website via Wix
- Identified, cultivated, and solicited sponsorship and in-kind donors
- Coordinated feedback loop amongst fellow employees for post-event analytics
- Managed and organized warehouse full of in-kind goods for military families to visit at no-cost
- Supervised all AmeriCorps VIP Fellows
- Represented STEP as a Councilmember - Military Affairs Council for North San Diego Business Chamber Events Coordinator
Hilton San Diego Bayfront
July 2015 to February 2016
San Diego, CA
- Received promotion to Events Coordinator in July 2015 due to exceling as Event Administrative Assistant
- Managed payroll for entire department, up to 25 employees
- Assisted the Director and Assistant Director of Catering & Events
- Developed and implemented a department training manual which included on-boarding new employees, and instructions to route Banquet Event Orders throughout property, as Department Trainer
- Managed and successfully implemented in-house events, including: holiday party, monthly department meetings
- Supervised five Administrative Assistants and provided training to new employees about procedures and processes
- Created and edited Banquet Event Orders
C O N T A C T D E T A I L S
add084@r.postjobfree.com
1904 Woodland Glen, Escondido, CA 92027
www.linkedin.com/in/rachelhenderson521
C O R E S K I L L S
Strong communication skills
Detail oriented and great at multi-tasking
Positive role model, team player
Sense of urgency
Always takes initiative and flexible in rigorous work environments
Efficient in TripleSeat, AllSeated, Canva, Opera
Hotel System, DMPE, TimeSaver, Birchstreet,
HotSOS Operating System for Hotels, Micros,
DonorView, and Apricot Solution Systems.
A C C O M P L I S H M E N T S
August 2015 at Hilton San Diego Bayfront
July 2012 at Department of Defense,
Edelweiss Lodge and Resort
Employee of the Month
CATERING & S P E C I A L E V ENTS
MANAGER
RACHEL
HENDERSON
Experienced Catering & Events Manager with a
demonstrated history of working in luxury properties, non-profit organizations, hospitality industries and federal government in upholding laws and regulations. Skilled in Catering, Microsoft Suite, Sales, and
Customer Service.
P R O F I L E
E X P E R I E N C E
E D U C A T I O N
Bachelor of Arts in Interpersonal Communication,
California State University, Long Beach, 2010
Related Experience
Front Desk Agent, Westgate Hotel (May 2013-September 2013) San Diego, CA
Banquet Bartender, Thunder Valley Casino & Resort (September 2012-May 2013) Lincoln, CA
Front Desk Operations Clerk at Department of Defense, Edelweiss Lodge & Resort, (July 2011-August 2012) Garmisch-Partenkirchen, Germany
Events & Sales Administrative Assistant
Hilton San Diego Sales Complex, representing Hilton San Diego Bayfront, Hilton La Jolla Torrey Pines, and DoubleTree Mission Valley
September 2013 to July 2015
San Diego, CA
- Merged proposals, contracts, addendums, reviewed contracts and turned over to appropriate Hilton property
- Solicited events and sales opportunities to future clients
- Qualified sales leads and mapped out potential meeting space, up to 10 years in advance
- Developed, organized and filed expense reports for five managers
- Assisted and upheld corporate standards with clients' needs pre-arrival, during conference, and post-conference
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