Project Manager Quality

SUMMARY

Over sixteen (**) years of extensive experience in the Information Technology industry with over eleven (11) years as Project Manager.

Extensive experience with creating scope, developing WBS, and project plan/schedule using activity sequencing, schedule network diagrams and related methodologies used in the industry.

Excel at creating project schedules with detailed milestones, deadlines, activity sequencing/dependencies.

Extensive experience in managing cost, scope, schedule and quality (CSSQ).

Expert in facilitating risk identification, and leading response/mitigation efforts.

Expert in using various project management information system tools like ITSM Service Now (NY State), Project 123, MS Project Portfolio Manager etc.

Extensive knowledge across all process groups, knowledge areas, tools and techniques recommended by Project Management Institute (PMI) and in tailoring them to suit specific project needs.

Expert project planning, budgeting, estimation, strategic planning, quality planning using industry specific metrics for estimation.

Highly knowledgeable in software development, requirements analysis, and database design.

Expert in managing stakeholder needs & setting their expectations. Working towards meeting their satisfaction.

Extensive experience implementing integrated change control (ICC) through establishing Change Control Board (CCB) and release/configuration management.

Expert in promoting communication among team members, ensuring cohesion & a healthy working environment.

Expert in motivating the team members, boosting team morale to ensure that high quality performance.

Experience leading & directing large teams with cross-functional groups, across departments, agencies & domains.

Expert in managing personal time, multi-tasking & in setting achievable goals for team members.

Expert in planning, conducting, administering, and closing procurements, experience in setting up request for proposal (RFP), request for information (RFI), request for quote (RFQ) and in coordinating bidder’s conference.

Expert in performing performance reviews, providing feedback and communicating the performance to senior management and reporting progress to stakeholders.

Familiarity with popular SDLCs-Waterfall, Rational Unified Process (RUP) & Rapid Application Development (RAD) and Agile.

Experience with projects involving health related data and HIPAA regulations.

Expert in creating visually appealing reports for senior management with Key Performance Indicators (KPI).

Strong negotiation, communication, facilitation, presentation, analytical and problem-solving skills.

EDUCATION

Visvesvaraya Technological University, MVJ College of Engineering, Bachelor of Engineering, Computer Science & Engineering

CERTIFICATIONS

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2011

PMP Number: 1441362 (Original Grant Date 10 August 2011, Expiration Date 09 August 2020)

SKILLS

MS Project, Project 123, MS Office Suite

SQL Server, Oracle, DB2

Crystal Reports, Business Objects,

ASP.NET, HTML, XML, Visual Basic, C++, Java

HP ALM, JIRA

EXPERIENCE

Jehovah Group (End Client - IBM) Oct 2019 to Current

Durham, NC

Project Manager

North Carolina Department of Health and Human Services Managed Care Initiative consists of 34 projects. on data warehouse enhancements with other vendors/Partner like Infosys, Accenture, Maximus and Blue Cross Blue. I manage the E2E Testing (End to End Testing) project.

•Developed project plan with short sprints (Agile Methodology) and vast project backlog for different stages of testing in the environment created exclusively for End to End testing.

• Estimated and managed budget for end to end testing environment and support hours.

•Managed group of 12 development testing resources.

•Developed project schedule with short burst sprints and coordinate the daily testing activities and report/communicate the daily status.

•Participate in daily standup meetings with multiple development partners and update status of testing effort.

•Ensure the testing targets are met and any delays are escalated in timely fashion.

•Ensure that the defects were accurately logged and in HP ALM with appropriate information/ screenshots and assigned properly.

•Ensure that daily ETL loads are carried so adequate data is available for testing in the E2E Environment for State users.

•Establish and maintained central project repository (in SharePoint) to storing project deliverables & and ensured that the documents were up to date.

Chief Portfolio Office (NYS ITS) Nov 2018 to Oct 2019

Albany, NY

Project Manager 1

Grants and Licensing Portfolio Project Management Office manages projects for Department of State (DOS), Department of Agriculture and Marketing (DAM), State Liquor Authority (SLA) and Higher Education Services Corporation (HESC), Virtual Call Center and Mobile and Cloud. I have managed multiple phases of a handful of projects. Division of Criminal Justice Systems (DCJS)- Arrest Alert Notification Mobile Application (iOS and Android Devices), Department of Budget (DOB)- Disaster Preparedness Asset Tracker (DPAT), Department of State (DOS) - Appraisal Management Company Registration (AMC Registration), Office of Children and Family Services (OCFS)-Mentor.

•Facilitate communications- interact professionally with diverse group of executives, managers & SMEs.

•Manage and promote communication at various (formal and informal) levels, through meetings, reports, emails, phone calls etc.

•Develop project Scope, Schedule, Cost/Budget, and Quality and create baseline.

•Secure adequate funding and resources from the project Sponsor. Address changes to the triple constraints-beyond tolerance by initiating Project Change Request (PCR).

•Develop & execute the project cost scope, schedule, and quality (CSSQ) plans; Report progress and identify variances, plan, and execute corrective actions.

•Ensure milestones/targets are met through actively managing the scope, issue, resource, and risk.

•Ensure adherence to quality standards and review program/project deliverables; develop/maintain project documentation project plans (business case, project charter, scope, budget, communications plan, risk management plan, issues log etc.).

•Establish a central project repository (in SharePoint) to storing project deliverables & relevant artifacts

•Work with Cluster ISO through the distinct phases of the project to ensure adequate security measures are taken & threats are identified, mitigated and reported.

•Update and maintain project information on ITSM/Service now, compile monthly reports.

•Carry out integrated change control (ICC), Initiate/submit change requests to the Change Control Board (CCB) and the Project Sponsor.

•Conduct weekly status meetings with project team to ensure that the projects are advancing, and all impediments/roadblocks are eliminated.

•Maintain risk watchlist and risk register to ensure that risks are identified, qualified & quantified and their respective strategies are documented.

•Provide weekly updates to the project stakeholders on the health of the project. Recommend actions to bring project back on track.

Elite Consulting Group (End Client - NYS ITS/OPWDD) Oct 2014 to Oct 2018

Albany, NY

Sr. Project Manager

Senior Project Manager for ITS-PMO at the Disability and Aging Cluster (DAC) with New York State; In a Project Management Office (PMO) Setting managed large number of multiyear, multimillion and multi-phased projects. Coordinated Assessment System (CAS), Division of Quality Improvement Applications (DQI), Person Centered Protocols, Open VMS replacement, New Employment Tracking System, Direct Care Scheduler and Business Intelligence (OBIEE) for Incident Reporting Management Application (IRMA).

•Manage ITS staff, consultants and worked with external vendors and ensured that the project is proceeding within the budget, meeting scope, within schedules and meeting quality standards (CSSQ).

•Work closely with stakeholders to obtain consensus and manage their expectations.

•Ensure data security and privacy is followed. Work with Cluster ISO to ensure the recommended security and HIPA is adhered to.

•Develop project plan, cost plans, communication plan, risk registers & mitigation plan, estimates, etc.

•Facilitate communications- interact professionally with diverse group of executives, managers & SMEs.

•Ensure adherence to quality standards and review program/project deliverables; develop/maintain project documentation project plans (business case, project charter, scope, budget, communications plan, risk management plan, issues log etc.).

•Update and maintain project information on ITSM/Service now, compile monthly reports.

•Initiate/submit change requests elicit feasibility and estimation of cost & time.

•Conduct meetings with the cross functional teams for planning, set delivery dates and status tracking.

•Manage communication, RACI charts was maintained, and project information was disbursed.

•Ensure milestones/targets are met through actively managing the scope, issue, resource and risk.

•Address project issues and risks by identifying and leading mitigation efforts to ensure continued project progress.

•Compile estimates and develop the project budget. Ensure maximum utilization of the resources.

EVO Payments International Jul 2012 to Dec 2013

Melville, New York

Project Manager

EVO Payments International is full-fledged acquirer and processor of electronic card transactions having its own frontend and backend solution. EVO caters to merchants Independent Sales Organizations (ISOs) and Alliance Partners (APs). Worked in a Project Management Office (PMO) setting Managed projects –Implementation of Discover Merchant Acquirer Program (MAP) & Amex One Point (AOP). Integration Replacements and Risk Management System (e-Safe), Spring Certification of Discover and American Express of year 2013.

•Create detailed project plan, estimate, budgets, quality, change and other project integrations plans.

•Create work breakdown structure (WBS), activity lists, risk register, network schedule diagram (using critical path method) and Gantt charts.

•Track, organize, monitor and control the project development across the different phases of the project development life cycle and Software development life cycle.

•Track and monitor progress, resolve issues, perform variance analysis and report status and progress to senior management and stakeholders and escalate concerns as needed.

•Identify and manage stakeholder and address their concerns as need arises.

•Work with QA to ensure that identified quality procedures were administered and adhered to.

•Interface with business users across various departments internally underwriting customer service, sales risk, accounting finance and with functional departments of ISOs and Alliance Partners.

•Maintain and promote excellent communications within the business, IT and Quality Assurance.

•Work closely with Development team to design business solutions to meet the business needs as defined by the subject matter experts (SMEs)

•Ensure payment card industry (PCI) compliance and ensure PCI DSS (PCI Data Security Standard was adhered to in data transfers.

•Lead annual certifications with process Discover and American express.

Avco Consulting (End Client - NYS DMV) Jan 2012 to Jun 2012

Albany, New York

Business Analyst

TRIALS (Traffic Infractions and Law Enforcement System) application developed for TSLED (Traffic Safety Law Enforcement and Dispositions, Traffic Violations Bureau (TVB) and Traffic Violations Division (TVD). Application was to house existing functionality on the mainframe-based application to .net environment related to the DMV ticketing systems. The project Scope for the initial phase is to improve the efficiency of data entry operators entering traffic tickets, to minimize errors and the ability to render the contents of an electronic ticket from TraCS (Traffic and Criminal Software). Future phases of TRIALS were to implement functionality to accept guilty plea and payments, scheduling traffic DMV hearings and incorporate automatic real-time. dismissals and updates to license and registration records.

•Facilitate JAD sessions with SMEs (Data Entry Clerks, Operation Managers, department supervisors, helpdesk & cashiering) to elicit requirements.

•Document the as-is system, to-be-system and the conduct gap analysis.

•Document business rules create a business model of the current application and workflow diagrams.

•Document the detailed scope of the project for the planning phase to identify the total effort to be used to create WBS and define activity.

•Identify and resolve outstanding issues in a group environment and to clarify business rules.

•Write/develop use cases, narratives and activity diagrams for realization of the use case

•Conduct walkthrough with the SME to promote understanding & agreement on the use case flow.

•Act as single point of contact for the SMEs, IT, Quality Assurance and assist the PMO with tracking the project budget, schedule and scope.

•Assist in User acceptance testing and maintain logs of issues, resolutions and status of the bugs.

•Maintain use case-requirement matrix, use case-test case matrix, to identify the affected use cases when changes are requested and to carry out impact analysis.

•Document the functional, non-functional requirements and the business rules and develop the BRD.

•Explain the flow of the use case, flow of the use case and the business goals related to the requirements to IT development team.

•Conduct feasibility analysis for planning future phases of the Trials releases and the functionalities.

•Prioritize the future releases and enhancements with business units and configuration management.

•Take part in risk identification and maintain risk register and watch list, and assist the project manager in the risk resolution and mitigation efforts

Consumers Union Apr 2010 to Dec 2011

Yonkers, New York

Project Manager

Consumers union publishes of Consumer Reports, a nonprofit organization dedicated to unbiased product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy. Consumer Reports Health is an arm of Consumer Reports with separate subscription. As a Project Manager under the PMO I have managed multiple projects under the Consumer Reports Health Program -NCQA, STS Surgeon Project, Just Answers, and Web Content Management (Web Content Management System).

•Create detailed project plan, estimate and other project integrations plans.

•Create Work Breakdown structure, activity lists, risk register, network schedule diagram (using critical path met3hod) and Gantt charts.

•Track, organize, monitor and control the project development across the different phases of the project development life cycle and Software development life cycle.

•Track and monitor progress, resolve issues, perform variance analysis and report status and progress to senior management and stakeholders.

•Audit vendor deliverables and track the delivery status regularly and quality of the deliverables.

•Maintain and promote excellent communications within both the business and IT.

•Initiate change requests (ICC), take part in the change control board (CCB) and communicate the status of request.

•Facilitate demonstrations with focus groups depending on the application, and the targeted end user.

UMT Consulting Group Aug 2007 to Feb 2010

New York, New York

Project Manager

UMT works closely with Microsoft as a leading provider of business performance solutions to Fortune 1000 clients. Implemented and customized Project and Portfolio Management Software for Merck and First Data.

•Act as single point of contact between UMT and clients (Merck and first Data)

•Ensure that the business requirements were adequately captured by the Business Analyst to the level of detail needed for the customization of our COTS product.

•Create detailed project plan, estimate and other project integrations plans.

•Create Work Breakdown structure, activity lists, risk register, network schedule diagram (using critical path method) and Gantt charts.

•Track, organize, monitor and control the project development across the different phases of the project development life cycle and Software development life cycle.

•Track and monitor progress, resolve issues, perform variance analysis and report status and progress to senior management and stakeholders.

•Identify and manage stakeholder and address their concerns as need arises.

•Maintain and promote excellent communications within both the business and IT. Work closely with development team to define and design business solutions.

•Initiate change requests carried out feasibility study and took part in change control management.

•Manage change of the requirements and associated requirements to other requirements for traceability using Rational Requisite Pro. Used Integrated change control (ICC) and the change control board (CCB) to evaluate, manage and implement change.

American Home Mortgage Oct 2005 to Jul 2007

Melville, New York

Business Analyst

American Home Mortgage was the 6th largest mortgage company in the state of New York and the 11th largest in the nation. The data modelling/Business intelligence team was responsible for the data warehouse/ETL and for generating reports using CorVu and Crystal Reports.

•Gather functional, non-functional requirements and Business rules via meetings, Joint Application Development (JAD) sessions.

•Validate collected requirements and develop the Business Requirements Document (BRD).

•Conduct walk-through of requirements with the technical teams and clarify requirements as needed.

•Prepare wire frames using Micro soft Visio to communicate with Subject Matter Expert.

•Create Use Case specifications, business flow diagrams, and Activity diagrams for easy interpretation.

•Manage change of the requirements and associated requirements to other requirements for traceability using Rational Requisite Pro.

•Conduct Bug Triages’ between IT development team and Quality Assurance team.

•Extensively work with quality analysts to make sure that the functionality meets requirements.

•Coordinate/Lead User Acceptance Testing elicit feedback and coordinate formal sign offs.

•Performed Sanity testing for each new build of the application.

•Develop manuals to provide step by step directions for novice users to modify and refresh reports to fit their needs.

•Act as the SME for the developers for building and modifying the Business Object universes and metadata layers.

Contact this candidate