Patient Care

Brittany Fikes

**** ********* ** *** ** Reynoldsburg, OH 43068 ****.******@*****.*** 614-***-****

CAREER OBJECTIVE

Motivated and driven to become a successful medical team member of your entity to serve the community.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 38 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Attention to detail; Data inventory (organizing, recording, storing, or saving information); Complete tasks on time; Customer Service oriented

Honor/Rewards: Honor Roll - Ultimate Medical Academy January 28, 2019 Honor Roll- Ultimate Medical Academy May 24, 2019

PROFESSIONAL SKILLS

Basic coding skills for ICD/CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing and Patient Registration Medical Laws & Ethics Greenway EMR HIPAA Compliance Medical Transcription Office Accounting Anatomy & Physiology Meaningful Use ICD-9/ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science in Health Sciences - Medical Administrative Assistant, 2019

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.

BROOKHAVEN HIGH SCHOOL DIPLOMA, 2009

CERTIFICATIONS

CPR CERTIFIED

VOLUNTEER WORK

N/A

EXPERIENCE

Complete Healthcare for Women and Men – Columbus, Ohio 03/12/2020-04/15/2020

Medical Assistant

EKGs, Vitals, Rooming patients, assisting in various procedures

Greeting Patients, Scheduling

Insurance Verification

Handels Co Pays and Billing

Grant Medical Center– Columbus, OH

11/2018-03/2019

Customer Service Representative

Provide service during every encounter with patients, families, visitors and Ohio Health providers and associates.

Providing information to patients and families based on treatments and escorting patients.

Provide transportation and food vouchers upon patient request

US HealthWorks (Concentra)– Columbus, OH

08/2018-08/2018

Medical Secretary

Answered telephones and directed calls to appropriate staff

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms

Maintained medical records, technical library, or correspondence files

Aetna– New Albany, OH

06/2017-12/2017

Customer Service Representative

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Referred unresolved customer grievances to designated departments for further investigation

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Molina Healthcare– Columbus, OH

06/2016-12/2017

Customer Service Representative

Checked to ensure that appropriate changes were made to resolve customers' problems

Determined charges for services requested, collect deposits or payments, or arrange for billing

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Ordered tests that could determine the causes of product malfunctions

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

United Health Group– Westerville, OH

10/2015-03/2016

Customer Service Representative

Checked to ensure that appropriate changes were made to resolve customers' problems

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Referred unresolved customer grievances to designated departments for further investigation

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