Kevin Thibault

** ********** ****, ******, ** ***07

Cell 603-***-**** add06y@r.postjobfree.com

Knowledgeable Certified Professional Technician skilled in system diagnostics, troubleshooting, hardware repair, software installation, inventory maintenance, and meticulous record keeping. I did everything with Integrity and Quality and Excellence. Managing complex projects with minimal down time. I would represent Cisco, Thomson Reuters, Netapp, Riverbed, Lenovo, HP, Dell, Fidelity, to their customers and also to IBM customers. Focused on customer satisfaction and substantial deliverables. Professional, confident, and self-motivated to achieve customer satisfaction. Maintained and serviced laptops, desktops, servers, printers, network attached storage, cloud systems, and Lan/Wan networks. Project Leader for numerous assignments and overseeing a team of technicians. Completing many total system upgrades of the entire office software, hardware, networks, and phones. Maintaining customer datacenter and their expectations.

Professional Experience

Ergonomic Group 10/2019 to 4/1/2020

Boston, Ma

Steward Health Care Systems project for multiple sites throughout the country. To upgrade Windows 7 workstations to Windows 10 image and many apps for Steward Hospitals. Upgraded workstation

to accommodate the new platform. Helped improve installation procedures in which saved them money on man hours and streamline the installation.

IBM System Service Representative 07/1989 to 09/2019

Littleton, MA

•Serviced Hardware for multi-vender computer systems, servers, desktops, laptops, printers, and networks all over New England

•Hardware Repair, Moves, Adds, Software upgrades, Hardware Firmware Upgrades, Removals, Major Installs and Special projects

•Proficient in Troubleshooting and diagnosing hardware computer problems and Networks

•Work on Premium customers system and accounts like BlueCross BlueShield, Cisco, Lenovo, Netapp, Netezza, HP, Dell, Riverbed, Merrill Lynch, Dean Witter, Raytheon, State Street Bank and Thomson Reuters on top of all IBM Customers

•Trained on numerous systems and equipment and software and trained the customers on them.

•Cisco network hardware provider for Cisco

•Maintain accurate records on maintenance contracts and installation projects

•Would always put a big emphasis on doing the job right and doing with excellence

Education

GTE Sylvania Technical School - Waltham, MA

Computer Electronic

Professional Development

•IBM Leadership trained

•IBM Networks, Routers and Switches and Cabling

•IBM Servers, Desktops, Laptops and Storage systems hardware trained

•IBM XIV, IBM Xseries System, IBM BladeCenter, IBM Flex System Enterprise, IBM Pure Application, and IBM Pure Data Systems, IBM WebSphere DataPower, Risc6000

•All Lenovo Servers, Desktops, and Laptops

•Netapp Systems Service Repair Certification

•Netezza systems

•Network Attached Storage NAS

•Bloomberg trained

•Tape Library units

•Cisco Switches and Routers

•ADP stock brokerage systems

•Thomson Reuters stock brokerage systems

•HP Servers

•HP Laser printers

•Genicom dot-matrix printers

•Lexmark Laser printers

•Dell servers and desktops

•F5 training

•Riverbed training

•Raid and Storage training

Software

•Basic knowledge of software for Windows (NT, XP, 7,10, 2012 and 2016) Lotus Notes, Outlook, Data Ontap, Linux, VMware, AIX, and Unix

•Putty

•Storage Manager application trained

•Bios and UEFI and firmware updates

•Thomson Reuters Stock brokerage software trained

Certification

•A+ Certification

•HP Servers Certification

•Cisco CCT RSTECH Switches and Routers Certification

•Datacenter Complaint Trained

•Lenovo Servers, Desktops, and Laptops Certification

•HIPAA trained

References

Al Monty IBM Service Delivery Manager add06y@r.postjobfree.com Phone 603-***-****

Jack Bray IBM SSR Team Lead add06y@r.postjobfree.com Phone 781-***-****

Kevin Tran IBM SSR add06y@r.postjobfree.com Phone 603-***-****

Contact this candidate