Program Management

Agile/Scrum Project Management Information Security/Data Privacy MDM/Business Intelligence

Actionable Data Governance Digitization/Digitalization/Digital Transformation SAAS/Cloud Environments

Industry Experience

Information Technology Ecommerce Financial/Banking Hospitality/Cruise Manufacturing

Certifications

Enterprise Architecture, Business Intelligence, Data Warehousing, Project Management,

Lean Manufacturing, Six-Sigma, ITIL, Microsoft, Oracle

COVID-19 Business Impact Training

Salesforce: Business Reopening, Workforce Management, Shift Management, Response Management, Contract Tracing, Wellness

Legal: GrayRobinson PA, “Reopening the Workplace: Are You & Your Employees Prepared?” Confidentiality, Testing, PPE, & ADA

ISACA: "Adapting & Planning via Neuroscience & Behavioral Economics"; “Privacy During the Pandemic: Practical Perspectives”

DGPO.org: Len Silverston “Zen With Coronavirus Data” -- Signavio “How to prepare in the face of the new normal”

Professional Experience

Sep 2019 – Present, Program/Project Management, Southern Glazer Wine and Spirits, Miramar, FL (TekPartners)

Largest US Wine and Spirits distributor, 20B, (multi-generational/family-owned). Managed multilocation multicultural diverse teams.

Voice of Customer ($850K): Digital Transformation - Integration of Medallia with Salesforce & SAP Hybris; cloud-based, real-time customer experience management, sentiment analysis (physical & digital signals); track, measure, & understand customer journey; guided interactions; triggered customer surveys, Google Analytics, Google Ads

Security Assessment ($250K): Partnered with Accenture to conduct in depth NIST review for full lifecycle order to cash applications (individual and integrated systems); Access Control, Awareness & Training, Audit & Accountability, Configuration Management, Identification & Authentication (HIPAA & PII), Google Analytics

Master Data Management (1.2M): Product Inventory Master, Historical Data Cleanup project: data synchronization with SAP (Southern) and Sapphire (Glazer) Order to Cash Systems, Enterprise Inventory Standards - SAP & Sapphire Process Standardization, Cause and Effect modeling, DMAIC Process Improvement

Jan 2017-May 2019, Program/Project Management, RichRelevance, San Francisco, CA (Remote from South Florida)

Leading cloud-based provider of individual-shopper personalization (sentiment analysis & hyper segmentation) w/ $35B+ in attributable sales. Managed/mentored multilocation multicultural diverse teams.

Partnership with Accenture: Carnival & Princess Cruise Lines, Led Digital Transformation Project (Digitization of common ship documents link menus, schedules, excursions; Digitalization of shipboard interactions through passenger and crew smart-devices; ultimately to Personalized Passenger-Recommendations via smart-devices), Led development team in Dockerization of passenger digital offering, Ensured Quality of Passenger-Data (PII/CCPA/GDPR Standards), Managed Organizational Readiness

Program Delivery: Successful delivery on time and on budget Digital Transformation for Individual-Shopper Personalization (Hyper-Segmentation) and Predictive-Intelligence across 14 Ecommerce-Sites (B2C/B2B); migrating organizations from Omnichannel to a Channel Agnostic Customer-Journey providing a seamless & unified customer-experience, integrated Google Analytics & Google Ads

Mentored teams thru full project lifecycle (Agile/Scrum); Managed Scope, Requirements Elicitation, Product Rollout, Strategy Builds, Validation, Deployment, Maintained and Budget Controls and Governance Controls for SDLC, PMO, PII, GDPR Standards

Managed/mentored Associate PMs & SMEs through full project lifecycle; Communication, Product Ownership, Voice of the Customer (VoC), Epics/Stories/Sprints, Backlog Grooming, Scope, Iterative Dev, Code Refactoring, Milestones, Retrospectives

Analytics Dashboard, Tableau, Basecamp, Jira, Slack, Clarizen, Confluence, Salesforce, Concur, Data-Pipeline/ETL/Informatica

Feb 2012-Dec 2016, BI Program/Project Management, Citrix, Ft Lauderdale, FL (TekPartners)

Successful delivery of $18M Capital Program (on time, on budget, with quality) across internal departments and external partners

Managed/mentored multilocation multicultural diverse teams thru Project Lifecycle, Mentored Associate PMs with smaller project, Stakeholders Communication, Requirements Elicitation Epics, Stories, Sprints, Backlog Grooming, Scrum/Standup, Scope & Budget Controls, Release Management, Data Integrity, SOX, PII

HR: Implement Workday Compensation & Merit Programs; Annual Open Enrollment (Benefits, Insurance, Payroll, Regulatory)

SAP (ERP Annual support-pack project: SCM/FI/AP/AR/HR), full regression testing; HR Open Enrollment (Day-one benefits, insurance, HR controls (HIPPA, ACA, ADA, ADEA, PDA, FLSA, FMLA), Global Time-off), regulatory controls (fed/state/local)

Legal (Serengeti) 3rd party legal billing (Governance: AP, Int’l Tax, Audit, Compliance)

Data Science, BI/DW: Master Data Management, Trillium/Syncsort Data Quality, BizTalk Messaging/Data-Pipeline, Data-Architecture Informatica ETL Improvements; Migrated 4 DWs to MS-PDW Analytics Platform (Parallel Processing); Sales Analytics (SSAS) Cube

Data Center: Server Visualization, Internal Cloud Server-Platform Expansion, DR Expansion; Migrate QA (34 apps) in AWS

Upgrades: Partner Data Store and Central Client Database

Project Management: Clear &Timely Communication, Product Ownership, Vision of the Customer (VoC), Requirement Elicitation, Budget, Use Case, Work Breakdown (WBS), Minimum Viable Product (MVP), Epics/Stories/Sprints, Backlog Grooming, Scope, Scrum/Standup, Incremental/Iterative Dev, Code Refactoring, Kanban, Milestones, Release Management, Time Boxing, Retrospectives

Jan-Dec 2011, Enterprise Architect (Information Obfuscation/Data Security), MetLife, NJ& TX (95% Travel)

Defined Information-Obfuscation & Data-Masking standards, framework, metrics (tactical & strategic), corporate information-assets in conjunction with legal, regulatory, and trade requirements (GLBA, FFIEC, PCI), principle-based architecture-standards

Reported to VP Enterprise Architecture and Governance with time split between Somerset, NJ (architecture & data stewardship); Morristown, NJ (executive management &compliance); and Dallas, TX (project management &development teams)

Defined process to protect 165 NPPI attributes from 875 attributes from 34 upstream systems (SAS Credit Risk project)

Drove Adoption of Information Masking &Data Destruction Principles across Insurance & Banking (IT Risk, Security, Audit)

Data Loss Prevention (DLP): Developed Role-Based & Data Masking Taxonomy (Obfuscation Guidelines by data attribute type - NPPI, PHI, PCI, other PII) across environment lifecycles (Dev, QA, UAT, Operations, Support, Data On-boarding, & Visualization)

Defined CTO’s Information Obfuscation Framework for masking data in nonproduction environments

Trained development teams on Data Protection Standards leveraging Data Stewardship program – voice of the customer (VoC)

Defined database encryption strategy (DAR) and Guardium Strategy with Director of Data Services for 2012-2013 rollout

Represented Bank in MetLife Corp Projects: Data Loss Prevention (DLP), Data Masking, and Data Security Reference Architecture

Mar 2010 – Jan 2011, Director of Data Technologies, Bayview Asset Management, Coral Gables, FL

Responsible for top-level management of database and data warehouse systems ensuring security & integrity of the corporate data-assets

Manage/Mentor Staff of 19 (DBAs [MS-SQL/Oracle], Data Analysts, BI/DW, Informatica Admin, and Business Objects Admin)

Reduced Staff Costs and Increased Caliber of Team Skills by Recruited 6 Senior Resources and Releasing 8 Junior Resources

Database Disaster Recovery and Continuity of Business (CoB) Plan; Conducted Failover Validation; Initiated Data Governance

Data Masking of Key Loan Servicing Databases; Implemented Isolated Data On-Boarding Practice (SAS70 & Customer audits)

July-Dec 2009, Agile Project Manager, Royal Caribbean Cruise, Miramar, FL

Scrum Project Product Owner BizTalk Upgrade (31 Royal & Celebrity Ships between 20 onboard applications & shore-side teams)

Manage/mentor team of 8 (onshore and offshore), adapted Agile processes to RCCL PMO standards, on time, and on budget

PM: Clear &Timely Communication, Product Ownership, Requirement Elicitation, Work Breakdown (WBS), Epics/Stories/Sprints, Backlog Grooming, Scope, Daily Standup, Iterative Development, Code Refactoring, Milestones, Release Management, Retrospectives

July 2007-Mar 2009, Director IT (Enabling Technologies), Tyco Safety Products, Boca Raton, FL

24x7 Business Intelligence Practice Supporting USA, EMEA, & APAC from 15 ERPs; Data Stewardship and Master Data Management

Manage/Mentor 12 Developers/Analysts (Onshore/Offshore); Oracle, Informatica & MicroStrategy

Master Data Management and Data Governance Program

Earned Tyco Lean Six-Sigma Green Belt Certification (Design for Six-Sigma, DFSS), Mentored 3 Green-Belt Candidates

Redesign CEO’s “On Time Delivery Dashboard” earning TSP’s annual OPEX award for improvements

Previous Experience

Feb 2006 – July 2007, BI/DW Project Manager, Royal Caribbean Cruise, Miami, FL

Mar 2005 – Feb 2006, BI/DW Program Manager, Carnival Cruise Lines, Miami, FL

July 2004 – Mar 2005, Business Intelligence Architect, Zale Corporation, Dallas, TX

Professional Affiliations:

2006-Present – Program Chair/Chapter Director, South Florida TDWI – Transforming Data with Intelligence (The Data Warehouse Institute) Delivering Professional Training for IT Professionals in Business Intelligence (BI) and Data Warehousing (DW)

2009-2011 – Chapter President, 2007-2009 – Treasurer, 2006 – Chapter Nomination Committee & Founding Board Member

2015 – Present, Data Governance Professionals Organization

2003 – Present, Project Management Institute (PMI) – Member# 500381

2006 – Present, International Institute of Business Analysis (IIBA), 2003 – 2009, American Society for Quality (ASQ)

Certifications:

Certified IT Architect – CITA-F/IFC (IASA)

Lean Six-Sigma Green Belt in Design for Six-Sigma (DFSS) and IT Six-Sigma Blue Belt (Tyco International)

Project Management (CCL), Project Management Institute (PMI) – Member# 500381

Development Dimensions International: Target Selection Interviewer

ITIL Foundation V3 (Information Technology Infrastructure Library by AXELOS)

Microsoft MCSE / MCDBA – MCP# 2220664 (System Admin SQL Server, Implementing SQL Server, Windows Administration, Windows Server Application Infrastructure, Supporting Windows, Windows Server Network Infrastructure, Microsoft IIS, Internetworking TCP/IP)

Misc.: CompTia (A+, Network+), Oracle PL/SQL,

1979-1982, State University of New York, Studies in Architectural Engineering

US Government Security Clearance: inactive –– Citizenship: United States

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