Charles R. Menn Youngsville, NC 919-***-**** add02y@r.postjobfree.com Page 1

linkedin.com/in/charles-menn-pmp-a444772

Director of IT/Project Manager with 20+ years of success driving progressive growth, change, and efficiency at companies of various sizes in tech, architecture, and manufacturing. Expert using technology and communication to accomplish business goals through project implementation, including ERP, BI, CRM, VOIP, and E-commerce.

Professional Experience

SIRCHIE, Youngsville, NC 03/2009 to 01/2020

A 30 million-dollar, world-leading, global manufacturer and distributor of criminal investigation products with 160 employees and sales in 120+ countries. Director of Information Technology 01/2015 to 01/2020 IT Manager 03/2009 to 01/2014

Owned strategic planning processes and a 3-million-dollar budget for all IT operations in multiple locations.

Oversaw all IT-related project implementation, including the Active Directory infrastructure, MAS100 ERP, Sales Logix CRM, and Mitel VOIP integration.

Transformed the company website by leading a $300,000 project introducing an enterprise-class magneto E-commerce site hosted on AWS-EC2. In the first year achieved 28% web revenue growth, 18% larger average order size, and 9% growth in order quantity.

Led project implementing an all-in-one commercial ERP/MRP platform for 100 users. Revenue rose 15% in each of the next three years. (See Sidebar)

Reduced RMAs in a 3000 finished good SKU environment by 15% through spearheading barcoding in production, receiving, and shipping.

Negotiated all contractor, vendor, and supplier contracts and SLAs.

Selected, hired and led IT employees, contractors, vendors, and suppliers.

Developed Microsoft Active Directory infrastructure for a 160 user environment, reducing helpdesk tickets 23% by centralizing PC management.

Reduced actual SG&A paper usage by 75% by introducing paperless office and electronic invoicing to 30,000 customers.

Optimized business continuity, redundancy, DR, and offsite backup for a 15- terabyte storage network.

Prioritized, recommended, and monitored all digital security including Magneto E-Commerce security, Mimecast E-mail, SonicWall Advanced Threat Management, Incapsula WAF, and Cisco Umbrella.

Ran BI Project, which reduced accounting report creation time by 2 hours per day and provided key sales and production metrics to all.

Investigated and championed the latest technologies to develop new business-centric IT solutions that drive progress to EBITDA goals.

Improved systems training, user acceptance, and help desk support by creating help desk ticketing system and IT knowledge base.

Performed direct customer support for a new customer product line of digital fingerprint readers and other digital products.

Planned and oversaw the installation of all campus-wide networking including hardwire and enterprise-class 30 AP Ruckus wireless system.

Provided tools to obtain/maintain PCI, Export, TL9000, and FDA compliance.

Built enterprise-class VMWARE ESX network with 20 virtualized servers. Career Highlights

Transformed the IT systems for

a global sales / manufacturing

organization. Introduced ERP,

MRP, BI, VOIP, ACD, UM, AD,

virtualization, enterprise E-

commerce, barcoding, cloud

backup, and managed

networking to produce a stable

infrastructure.

Served as only IT person for

two companies, achieving

insight to all phases of IT and

business.

ERP Case Study

Company lacked systems for

cross-functional communication

and production planning,

impacting schedule visibility and

overall productivity. Employees

used manual invoices and

purchase orders, paper memos,

had no planning system, and

worked with inaccurate bills of

material.

Replaced the organization’s two

ERP systems with an all-in-one

commercial ERP platform that

connected purchasing, billing,

sales, and manufacturing.

Upgraded interbuilding

connectivity with new fiber lines

and hardware.

Sales revenue rose by 15% in each

of the next three years. Strategic

initiatives reduced manufacturing

overhead while increasing profit

margins. Customer service levels

and satisfaction metrics improved.

Charles R. Menn Youngsville, NC 919-***-**** add02y@r.postjobfree.com Page 2 linkedin.com/in/charles-menn-pmp-a444772

Professional Experience, cont.

Updated 10 person call center with VOIP and UM. Implemented new SalesLogix CRM improving call support. Customer satisfaction rose by 22%.

Managed the deployment, maintenance, and support of all IT systems, including servers, PCs, software applications, and peripherals. Facilities Director 01/2016 to 01/ 2018

Directed all budgeting, facility cleaning, security, maintenance, and lawn care for a 3 building, 120-acre manufacturing campus.

Optimized scheduled maintenance plans for production machinery. Other Experience

DUDAPAINE ARCHITECTS, LLC, DURHAM, NC 09/2007 to 03/2009 A 75 Employee global Architectural firm designing corporate headquarters IT Manager

Drove IT purchasing, contract negotiation, and budgeting. Reduced architectural software expenses by 16% in the first year.

Expanded infrastructure to a new remote office in Dalian, China.

Increased billable time 6% by designing a formalized IT support matrix.

Reduced PC deployment time by 60% by introducing imaging.

Improved deliverable quality and customer satisfaction by migrating 30 users from AutoCAD to Revit and providing training.

Significantly reduced Mas E-mails by developing an intranet. MEMSCAP, Inc, Durham, NC 02/2004 to 08/2007

Systems Administrator

COLLEGIS EDUCATION, Morrisville, NC 09/2002 to 11/2002 Helpdesk Support (part-time)

STORR OFFICE ENVIRONMENTS, Raleigh, NC 02/2002 to 02/2004 IS User and Network Support

JDS UNIPHASE-MEMS UNIT, RTP, NC 08/2000 to 12/2001 Helpdesk Manager / IT Trainer

DATA TRANSMISSION NETWORK, Raleigh, NC 03/1995 to 06/2000 District Manager

Education

BS in Life Science and Technical Communication

University of Wisconsin- Madison

Certifications

PMP since 2011 Network+ A+

MCSE NT Security + Toastmasters DTM

Systems, Technology and

Software Experience

Adobe Suite

Autodesk AutoCAD

Autodesk Revit

AWS

Barracuda Backup

Bronto E-Mail Marketing software

Cisco Umbrella

Datto Cloud Backup

Incapsula Web Application Firewall

HP SAN & Servers, Networking

Magento E-Commerce

Microsoft Active Directory

Microsoft Exchange

Microsoft Office, Visio, Project

Microsoft SharePoint

Microsoft SQL

Mimecast E-mail Security

Mitel Phones

OCR Compliance Software

PraireFyre ACD

Print Servers, Canon Toshiba

Ruckus Wireless

Sage MAS 100 ERP

SalesLogix CRM

Scanco Scanner Software

SonicWall Firewall and Viewpoint

Spiceworks Helpdesk

Starship Shipping Software

Symantec Backup Exec

Synology NAS

Tableau Business Intelligence

Trend Micro

VMWare ESX Server, VSphere

What's-Up Gold

Zebra Scanners & Barcoding

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