Strategic Planning Change Management Customer Relationship Management

Continued…

Jeffrey de la Combe, MBA

Fernandina Beach, FL 32034 904-***-**** **********@*****.*** linkedin.com/in/jeffrey-de-la-combe Operational & Sales Leadership Business Process Improvement Client Solutions Strategic Partnerships Sales, customer service, and logistics manager with 15+ years of experience impacting business performance and the customer experience through skillful orchestration of innovative planning, business development, team building, effective communica- tions, and client solutions for startup and growth operations. Talented communicator focused on building productive relation- ships with teams, clients, and partner networks. Energy, intuitive business acumen, and analytical mindset used to identify prof- itable opportunities, develop action plans, and seize on competitive advantages. Positioned to lead a team driving strategy and best practices to ensure an exceptional customer service experience. Areas of Expertise include…

Business/Industry: Project Management & Execution New Business Development Sales Strategic Planning Change Management Customer Relationship Management Marketing & Brand Management Policy & Procedure Development Budget Management Training & Development Performance Management Inventory & Resource Management Market Analysis Account Management Cost Controls Contract Negotiations Vendor & Stakeholder Management Data Analytics Data-Driven Findings Reporting & Document Integrity Quality Assurance Risk Management Regulatory Compliance Interpersonal: Effective Communications Team Leadership & Empowerment High Impact Presentations Relationship & Consensus Building Critical Thinking Crisis Management Problem Resolution Resilience Technical: Microsoft Office Suite Salesforce Tableau PowerBI PROFESSIONAL EXPERIENCE

Director, Logistics Operations – Caribbean, Crowley Maritime Jacksonville, FL Corporate Office 05/2017 - Present Combine insightful leadership, strategic planning, relationship building, and focused dedication to operational integrity and customer service excellence for a supply chain logistics services company. Directed logistics, sales, and commercial activities to deliver increased efficiencies, business expansion, revenue growth, and client loyalty. Selected Contributions:

Delivered customized supply chain solutions across all services, for multi-origin, multi-destination accounts, creating end-to-end solu- tions with more cost-effective, consolidated warehousing, transportation and delivery services.

Developed and implemented strategic marketing initiatives to drive brand visibility; standardized practices and created consistent messaging to align with company ethos.

Provided performance-focused direction to create cohesive and high-velocity teams; increased engagement, accountability, perfor- mance, and customer service excellence; managed sales pipeline to surpass corporate goals.

Provided leadership and direction for the Miami Freight Services team; collaborated with Warehouse teams to drive operational ex- cellence through increased velocity of cargo handling, improved documentation, and reduction in claims.

Assessed business landscape, monitored competitors, and developed enhanced practices to maintain a strong stance in a competi- tive industry.

Leveraged data capture and analytics to enhance financial strategies, improve asset utilization, diversify cargo mix, and inform stra- tegic decision-making.

Conducted due diligence and robust contract negotiations with International Third Party vendors and agencies to ensure compliance and commerciality of supply chain solutions.

Developed KPI’s to provide direct operating margin and profitability and increase transparency to maximize asset utilization.

Achieved 20% increase in base premiums to grow revenue; generated increase in Cargo Insurance participation in the Caribbean to 38% of all bills of lading.

Country Manager, Tropical Shipping Sint Maarten / Saint Martin 03/2013 - 04/2017 Demonstrated strategic leadership, operational management, and effective communications to lead full-scope operations including sales, tariffs/contracts, traffic, administration, finance, and equipment functions for the Island. Directed transshipment operations for the Eastern Caribbean. Originally employed from 2005 to 2009; left to pursue other opportunities and was invited to rejoin company in 2013. Selected Contributions:

Jeffrey de la Combe, MBA 904-***-**** **********@*****.*** Page 2

Developed new pricing strategies and negotiated rigorous tariff agreements and contracts to maintain a competitive stance in the industry; drove consistent revenue growth, propelling annual revenue to $21M at peak performance.

Developed and implemented numerous sales and marketing strategies, including the “Shop Online, Ship with Tropical” to capture eCommerce LCL volumes from North America; subsequently adopted throughout the Leeward and Windward Islands.

Consistently increased volumes 16% YoY, with revenue growth ~$10+ annually.

Delivered increased market share of 11.75% in a highly competitive and saturated market.

Transformed LCL tariff structure to improve documentation accuracy and capture lucrative small parcel segment.

Developed Port of St. Maarten as a strategic hub function; partnered with RCCL to develop and launch a Cruise ship provisioning pro- gram to expand opportunities.

Managing Director, Caribbean Data Solutions, Inc. Sint Maarten / Saint Martin 06/2004 - 03/2013 Directed operational management of CDS as a systems integrator for Telecom Carriers and the Hospitality market. Navigated the intersection of business and technology to provide customized solutions. Delivered wired and wireless broadband Internet systems. High-profile manufactures included Stratex, ZHONE Technologies, Redline Communications, and WaveRider. Selected Contributions:

Delivered 14000+ ports of DSL for TelNet Communications to enhance systems, expand functionality, and enable greater business agility for clients.

Designed, supplied, and installed a Digital Microwave link connecting St. Maarten, Saba and St. Eustatius.

Led project management and installation of DSLAM network and created a billing system design for Saba Telephone Company N.V. Prior Experience:

Deputy Director, Commercial Affairs St. Maarten Telephone Company N.V.

Authority for operational management, new business development, sales, marketing, information services, and customer service excellence. Demonstrated strategic leadership in leading successful turnaround of an underperforming TelEm.

Developed and implemented numerous process and performance improvement initiatives to drive efficiencies, performance, productivity, and client service excellence.

Centralized marketing efforts, developed new business case models for products/services, enhanced procedures to reduce risk/fraud, and launched DSL services.

General Manager Saba Telephone Company N.V.

Owned operational management across numerous facilities, including financial and technical affairs for the island’s telecommunications provider.

Employed vigorous fiscal management to reduce outstanding receivables to ~2%.

Grew business by expanding products and services, designing additional networks, and restoring operations after multiple hurricanes; propelled revenue by 73% through tariff restructuring. Sales Executive Caribbean Grocery Brokers, Saba, NA

Oversight for business development across 11 multinational companies with annual revenues of $3.5M.

Built reputation and developed and implemented strategic sales and marketing initiatives to drive growth.

Resolved conflict to boost sales by 35% in six months, and delivered increase in sales of 16% amidst market downturn from four natural disasters.

EDUCATION

Master of Business Administration (MBA) in International Business Johnson & Wales University, Providence, RI Bachelor of Science (BS) in Management Johnson & Wales University, Providence, RI HAVO Cranneveldt College, Nijmegen, The Netherlands PROFESSIONAL AFFILIATIONS

Member, Rotary International - Rotary Club of Fernandina Beach, FL Member, Caribbean Hotel & Tourism Association (CHTA) Member, Silver Key Honor Society,

Rescue Diver, Professional Association of Diving Instructors

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