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Customer Service Sales

Little Rock, AR
April 28, 2020

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Benton, AR •• 713-***-**** •


The Hague University, Netherlands

● Bachelor Degree, International Business Management Studies, 2007 University of Central Arkansas

● Exchange Student at Business School for Marketing/Finance Major, 2006


Sips Wine & Spirits/ 905 Liquor - Little Rock, AR 06/08 – Present


● Earned Glazer's Distributors of Arkansas Regional Outstanding Performance Award and New Amsterdam Gin Outstanding Performance Award thru E & J Gallo.

● Trained, developed, and motivated management and customer service personnel.

● Increased 10% sales annually in excess of company goals and oversaw company startup, from breaking ground to grand opening.

● Evaluated operational records and reports to project sales and discern profitability.

● Monitored customer preferences to determine focus of sales efforts.

Medical Sales College - Houston, TX 01/2020-04/2020

● Obtained knowledge of OR protocol, Aseptic Technique, HIPPA knowledge, In-depth knowledge including Bone Graft Biologics, Placental & Dermal Biologics, Soft Tissue Biologics for Tendon & Ligament Applications, Cartilage Biologics & their Applications.

● Practiced sports medicine demo training including Shoulder, Hip and Knee Repair and Reconstruction.

● Participated Surgeon profiling, including Surgeon specialties, publications and procedures as well as products profiling, including manufactures, competitors, FBV (Features, Benefits & Values).

Envoy Air, Inc. - Little Rock, AR 08/15 – 01/2020

Senior Customer Service Agent

● Was awarded the Top 4 Star Agent in 2017, 2018, & 2019 and the Above and Beyond Cross-Train Agent Award in 2016, 2017, & 2018.

● Identified and assessed customers’ needs to achieve satisfaction while providing accurate, valid, and complete information.

● Met personal and customer service team targets and quotas.

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