New Delhi, India adczza@r.postjobfree.com +91-981*******

Areas of Excellence

Strategic Business Planning (Hospital Functions)

Business Development & Revenue Expansion

P&L Accountability & Growth

Branding Positioning & Visibility

Project Commissioning & New Setups

Strategic Alliances & Tie-ups

Quality & Accreditation

Consultants Acquisition

Vendor Management

CAPEX Purchase

Cost Containment

Crisis Management

Medico Legal Issues Handling

Soft Skills

Profile Summary

A result oriented leader with high integrity & compassion, nearly 2 decades of diversified experience in managing Hospital Operations, P&L Management, Business Development, Planning, Commissioning & Starting of Projects (Brown field & Green field), positioning companies to enhance market share, accomplish multiple digit growth of revenue, EBITDA & improve ROI through short-term & long term plannings

Broad-based expertise in the areas of budget planning, management of all statutory compliances, medico-legal issues and cost-effective operations with assurance of delivering quality services to the patients. Directed clinical & administrative operations and managed development & implementation of plans, operations & programs within assigned verticals

Worked as a core member of the Leadership, involved in strategizing & executing policies related to medical practice with appropriate disciplines within the organization

Augmented brand visibility through innovative marketing strategy & product campaigns, driving brand-positioning, leading ATL, BTL & TTL activities and driving the use of various marketing tools, including footfall of various international medical tourists/patients from across the globe

Directed the implementation of Hospital Information System (HIS) for managing end-to-end functions, worked extensively on SAP implementation and managing IT vendor selections

Consistently grown across the hierarchy in the career trajectory like at Maharaja Agrasen Hospital (from ER Physician to Asstt. Medical Superintendent) & at Wockhardt Hospitals (from Sr. Manager to Centre Head). Got an opportunity to work twice with role enhancements in 2 different stints at PSRI and ISIC in different tenures & effectively delivered from managerial to top-level positions through high-stake decisions using experience-backed judgments, P&L, work ethics, irreproachable integrity which further endorse the competency & commitment

Recognized as the People Leader with excellent capability in handling team, acquisition of consultants & critical departmental positions to maintain diverse workforce; developed performance management plans & optimized the KPIs/KRAs for better business achievements and conversion visibility

Impeccable record of establishing quality systems in a multi-site environment with expertise in assessments, developing & implementation of quality standards & national & international accreditations including ISO 9001 & 14001, OSHAS-18001, NABH, NABL, JCI & application of complex quality tools in healthcare including FMEA, Poka-Yoke, 5S, Lean Six Sigma & Clinical Audits

Career Timelines – Latest 9 Organizations

Selected Accomplishments:

Work Experience

Represented PSRI Hospital awarded for:

oMost Cleanest Hospital from SDMC

oBest Hospital in Super Specialty Category (for 2 consecutive years) from TOI

Jun’17 till date: PSRI Hospital, New Delhi as Chief of Operations

Providing leadership across, heading end-to-end Operations of the center encompassing Medical Administration, Strategy, Planning, Statutory & Legal Compliances, Quality Systems & Accreditation

Working as a core member of the Sr. Decision making team; formulating long/short term strategic plans & SOPs to enhance hospital operations

Spearhead Management & Executive Meetings (with Promoters, Directors, Senior Consultants & Administrators)

Facilitating planning & execution of annual business plans for hospital unit

Headed NABH audits in capacity of Accreditation Coordinator/Head Quality

Was instrumental in obtaining 4 NABH Accreditations within a year, including for Hospital, Nursing Excellence, Blood Bank, Ethics Committee and also got Pharmacy Excellence, ResCCU & Point of Care (exclusive quality certification program for critical care, first in India) from Bureau Veritas, a French certifying agency

Managing all types of legal cases and media handling functions, have successfully safeguarded the institutional interests during the crucial times

Driving multiple cost containment initiatives which includes manpower optimization, reducing duplications in functions, neutralizing the compartmentation and introducing the Multi-tasking culture

Providing directions & guidance to all deptts to achieve high yielding results

Fostering relationship with Clinical Team to promote achievement of objectives while managing & developing talent, controlling costs & driving profitability

Acting as an Administrative Head of Academic activities which includes 6 DNB Courses for Doctors, 5 in different Superspecialities and 1 in a broad specialty

Coordinating with various SMOs for Clinical Research & Clinical Trials

Implementing vision, driving change, infusing new ideas and taking business performance to next level

Organized the hospital in a scientific manner to facilitate the performance of various medical functions through applications of complex quality tools

Managing the worst impacted situation in medical history – COVID 19 Outbreak by enabling the facilities in terms of preparedness, staff orientation, workflow, Liasioning with regulatory bodies, PPEs availability, infrastructure restructuring in terms of traffic flow, Isolation rooms, Critical Care availability and other essentials

Selected Accomplishments:

Instrumental in representation of ISIC awarded for Best Patient Friendly Hospital awarded by AHPI and Best Ortho, Spine, Neurosurgery Hospital by Praxis Media (An Evaluation Agency)

Selected Accomplishments:

Directed end-to-end setup (planning, till commissioning) of Satellite Center in South Delhi

Gained recognition for managing the crisis in consultants acquisition which arose when 6 consultants were poached by the competition at one go

Jul’16 – Jun’17: Indian Spinal Injuries Centre (ISIC), New Delhi, as Chief of Medical Administration

Accomplished strategic growth (in terms of business volumes & sales) through development & implementation of effective marketing strategies

Delivered leadership, direction, strategy and vision for facilitating growth & business agility

Enhanced the market share by way of integrating new sales and business development models

Generated strategic alliances at site into super specialties hospital like in Interventional Cardiology with another reputed Superspeciality Hospital

Established cost efficient budgetary compliances

Managed medical services including Doctors, Nursing, & Paramedics etc.

Led all academic courses for the Doctors, DNB Programs

Managed all Legal & Statutory compliances

Drived all core committees for clinical governance

Led Clinical Audits, Morbidity & Mortality Meetings, Mgmt. Review Meetings

Was Accreditation Coordinator for NABH, got Nursing Excellence within record time of 3 months

Worked as Management Representative for ISO 9001, 14001 & 18001

Nov’13 – May’16: Rajiv Gandhi Cancer Institute & Research Centre (RGCIRC), New Delhi as Medical Superintendent

Showcased excellence in heading end-to-end Medical Operations and Patient Care and reshaped the entire drive in a more systematic manner & reoriented the teams on Quality and NABH

Front-led a wide variety of activities inclusive of:

oManaging statutory compliances & medico-legal issues of the hospital

oEnsuring optimum bed utilization, driving quality improvement projects

oPerforming QAs, external, clinical, medical record and facility audits

Worked in close coordination with multiple departments for reshaping infrastructure, processes to ensure smooth operations

Hired more competitive team (Doctors & Staff) with an equivalent replacements to ensure uninterrupted center’s performance & effective patient care

Selected Accomplishments:

Engaged in acquisition of key Consultants

Successfully led Commissioning of flagship hospital in lead time

Selected Accomplishments:

Contributed towards obtaining the NABL & ISO 9001 Certification

Successfully maintained the expenses through structuring of annual operational & capital budget

Selected Accomplishments:

Directed planning, designing and commissioning of this Brownfield project as a New Day Care & Short Stay Surgery Centre

Selected Accomplishments:

Selected Accomplishments:

Led the initiation of a green field project as a core member of the Commissioning Team

Selected Accomplishments:

Professional Memberships

Registered with MCI (17952) & DMC (1246)

Life Member of Indian Medical Association & Delhi Medical Association

Global Association of Physicians of Indian Origin – GAPIO (001976)

Life Member of Research Foundation of Hospital & Healthcare Administration (RFHHA)

Life Member of Academy of Hospital Administration, New Delhi

Life Member of Indian Society of Hospital Waste Management,

New Delhi

Life Member of FMS Alumni Association, New Delhi

Life Member of All India Management Association (AIMA)

Member of Spinal Cord Society - Indian Chapter

Professional Affiliations

NABH National Faculty for various workshops, including:

Clinical Audit

CQI

Legal Compliances

Program of implementation (Internal Assessors’ Course) for Hospital standards

Visiting Faculty to Symbiosis Pune & Chitkara University, Chandigarh for various programs, including:

Hospital Management

Quality Management in Healthcare Systems

Infection Control

Authored a module on Infection Control for Symbiosis University

Feb’13 – Oct’13: Jaypee Hospitals, Noida as Additional GM

Worked as a core member of the start-up leadership team and successfully planned, designed and commissioned this erstwhile upcoming hospital

Spearheaded the P&L activities; impacted organization profitability through effective strategic and tactical management decisions

Directed end-to-end operations & sales of 2 another group hospitals at Palampur (HP) and Raghogarh, Guna (MP)

Set benchmark by setting up quality systems & accreditations of the centers

Devised turnaround strategy towards assigned markets, thereby capturing extraordinary market share

Oct’11 – Dec’12: PSRI Hospital, New Delhi as Medical Superintendent

Entrusted with the responsibility of planning of the upcoming expansion project of 100 beds in addition to 106 existing beds, including commissioning of new services like Liver Transplant & Cardiac Services

Devised and formulated operations management strategies with key focus on profitability within ethical & legal framework

Accomplished higher operational efficiency, quality, resource rationalization and achieving cost reduction by reviewing the existing systems & design controls/quality checks for various operational areas

Drove quality initiatives & led the NABH accreditation, incapacity of accreditation coordinator with the team (which was stuck for almost for 2 years after pre-assessment)

Apr’11 – Sep’11: Nova Medical Centers, New Delhi as Center Head & GM – Operations

Engaged in hiring of Medics, Paramedics & Administrative staff

Was directly responsible for P&L, budgeting & operations

Aug’08 – Mar’11: Wockhardt Hospitals, Gujarat as Center Head

Growth Path: Got elevated from Sr. Manager to Centre Head within one year of joining

Showcased excellence in leading this brown field project along with operations & administrative functions of the unit

Led a team of 350+ personnel and successfully managed the P&L at Wockhardt Hospitals & augmented sales from INR 35 Crore (35 Million) to 5.5 Crore (55 Million) pm within a year

Managed 3 NABH Assessments, was the first Centre to get this accreditation in the region

Played a pivotal role in successfully end to end handling of Swine Flu Outbreak that time in that region

Dec’06 – Jul’08: Artemis Hospitals, Gurgaon as Controller Medical Services

Successfully recruited & managed the Medical Services, including Consultants, Resident Doctors, Paramedics & Support Staff

Formulated all Guidelines, SOPs & manuals across all verticals of Medical Services

Could able to get all desired Licenses to operate in a stipulated time

Sep’04 – Nov’06: Indian Spinal Injuries Center (ISIC), New Delhi as Dy. Medical Superintendent

Led entire Operations, Consultants Management & Accreditations

Was Head of Academics & Research activities (Clinical Trials)

Accomplished massive cost reduction through optimization of Hospital Waste Management and Medical Gas utilization which led to savings of INR 90,000+ per month

Nov’00 – Sep’04: Maharaja Agrasen Hospital, New Delhi

Growth Path:

Joined as Emergency Physician later got elevated to the position of Asstt. Medical Superintendent

Was Administrative Head of entire Supply Chain, in addition to administrative responsibilities

Aug’99 – Aug’00: Safdarjung Hospital, New Delhi as Junior Resident - Deptt. of Anesthesia & Orthopedics

Was handling all emergencies & ward care in supervision

Trainings/Workshops/Seminars

International Training: Completed the Managers Training Program by the German Federal Ministry of Economic Affairs and the GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit – German Society for International Cooperation) in 2017 for 4 weeks (Was the only Indian got selected in the batch)

NABH Assessor’s Course from Quality Council of India, New Delhi (June 2008)

NABH workshop on Clinical Audit at New Delhi (22nd Jan 2012)

NABH workshop on Legal compliances (12th Feb 2012)

NABH assessor’s program on accreditation of allopathic clinics (3rd Feb 2012)

Internal Assessors Training for ISO 9001 & 14001 audits, Quality Management International, New Delhi

Lean Six Sigma Green Belt (2017) from VarSigma, New Delhi

Education & Credentials

IELTS overall Band Score: 6.5 (ECA from WES is in process)

MBA (Health Care Administration), Faculty of Management Studies, University of Delhi in 2007

MHRM (Master of Human Resource Management), Pondicherry University in 2006

PGDHHM (Hospital and Health Mgt.), IGNOU, New Delhi in 2003

PGDMLS (Medico-Legal Systems), Symbiosis, Pune in 2003

MBBS (MD ‘Physician’) Minsk State Medical Institute, Belarus, USSR in 1997

Personal Details

Date of Birth: 27th April, 1972

Languages Known: Hindi, English, Russian

Present Address: B-147, MP Enclave, Pitampura, Delhi -110034, INDIA

Dr. Sanjeev Gupta

Dr. SANJEEV GUPTA

~ Top Management Professional ~ Lean Six Sigma Green Belt Certified ~ Senior NABH Assessor & Faculty ~

Targeting: P&L Management Business Operations Management Strategic Planning Hospital Management Talent Acquisition & Retention

Executive Level

Communicator

High Business Ethics & Trustworthy

Team Builder & Compassionate

Leadership & Delegation

Visionary & Decision-making

Hard Negotiator

Artemis Hospitals

2006 - 2008

Nova Medical Centres

2011

Jaypee Hospitals

2012 - 2013

ISIC

2016 - 2017

Since 2017

PSRI Hospital

2013 - 2016

RGCIRC

2011 – 2012

PSRI Hospital

2008 - 2011

Wockhardt Hospitals

2004 - 2006

ISIC

In Millions INR

In Millions INR

In Millions INR

In Millions INR

In Millions INR

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