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Customer Service Security

Elgin, IL, 60123
18.50 hourly
April 28, 2020

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Rebecca Bolin

Elgin, IL *****


Ability to manage customer relationships and adapt solutions to changing requirements and circumstances.

Excellent oral, written interpersonal communications skills

Ability to produce high quality work within time constraints.

Conscientiously adheres to company and government standards and procedures.

Proven ability to absorb, master and leverage emerging technologies. Exceptional troubleshooting and problem solving abilities.

Ability to streamline techniques and improvements based upon analysis of workflow.

Strong time management skills and attention to detail

12 years experience of multiple implementations and support life cycles with JD Edwards Enterprise One 8.9 and higher

Understanding and compliance with Sarbanes Oxley

Work Experience & Temporary Assignments

Online Student Account Advisor July 2019-Present

Career Education Corporation – CRS Group

Responsible for recovering monies owed to the College – CTU, AIU tuition and fee’s – students no longer enrolled in school

Providing overall customer support for the department

Setting up payment plans with students at the beginning of each quarter and monitoring that payments are being made as scheduled

Preparing and mailing student account statements during the second, fourth, sixth, and eighth weeks of each term

Contacting inactive/dropped students who have account balances to determine when payment can be expected and actively monitoring the account; if necessary, turn the account over to the collection agency

Order Account Specialist

BP -Acro Service Corp December 2018-June 2019

Analyze, reconcile, research and resolve billing issues.

Apply credit principles and procedures to manage, analyze and resolve various orders

Required to handle the entire customer experience including customer master information detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, material returns and resolving customer complaints

Resolving billing disputes

Credit Associate

UPS - Advent Global August 2018 to October 2018

Apply credit principles and procedures to manage, analyze and resolve billing issues

Make timely decisions, resolve disputes for non-payment issues

Researching and contacting accounts to arrange resolution for outstanding invoices

Prepare correspondence and calls to both internal and external customers

Collaborative Network support for a large telecom client.

Decision making, organize, prioritize and work independently

Scheduling Coordinator

AT&T - Insight Global June 2018 to August 2018

Provide administrative assistance for Project Managers and Field Technicians

Work with customers on Network and Telecom design per specific sales agreements

Work scheduling and Dispatching of all appointments

Collaborative Network support for a large telecom client.

Strong phone and verbal communication skills along with active listening.

Run Daily reports Customer Service and Customer Support

Customer Service Associate

Mazak Optonics - Aerotek April 2018 to June 2018

Manage Large amounts of inbound calls in a timely manner

Identify customer's needs, clarify information, enter service tickets

Route calls to appropriate resource

Complete call logs

Master Data Management

Omron America- Aerotek July 2017 to April 2018

Created and maintains customer master and hierarchy in SAP, ensuring timely approval and accuracy of data in both systems

Assisted with analyzing, validating and reporting data from the master data systems. This included troubleshooting problems as well as planning for future enhancements

Setting up new employee's and vendors within the JD Edwards system 9.1

Switchboard Operator-Accounts Payable Clerk

MKD Electric - CES Group May 2016 to April 2017

Welcomed visitors, logging them in and assigning badges

Answer all incoming calls from vendors, customers and suppliers/Transferred incoming calls to appropriate department or person

Updated telephone listing for office and field electricians

Received incoming faxes and email then forwarded to appropriate department/person

Received incoming invoices through both mail and email, created batches and entered for payment

Created new safety and new hire training manuals as needed

Switchboard Operator

Ricoh USA Consulting October April 2015 to May 2016

Welcomed and directed visitors and callers

Creates and maintains departmental filing system

Coordinates logistics for meetings, net meetings and conference calls: location, communication, resources, etc.

Provided exceptional support and service to senior management through all mediums including correspondence presentations, manuals, newsletters, meetings company activities, ect.

Maintains department logs, reports and/or data entry for functional databases. Cross-trains and learns other responsibilities within the team and provides assistance as needed.

JDE Security Administration March 2007 to April 2015

Federal Signal Corporation/Elgin Sweeper Company

Setup JDE Security workbench roles/groups, user id creation/modifications, security reporting and segregation of duties using JDE solution explorer and ALLOut Security.

Served as first level escalation for issues

Provide complete and timely support for end users.

Ability to interact with third-party technology vendors and partners, as well as internal facilities staff and end-users.

Created/Deleted users on the AS400 and maintained all security access in compliance of Sarbanes Oxley.

Exercise discretion in dealing with confidential information.

Created technical documentation, workflow processes and managed documentation for changes to JDE Production System Control

Understanding and compliance with Sarbaes Oxley and General Computer Controls for audit and security access. Perform audits deemed necessary and Security Change Request forms.

Package “Build Request” and “Scheduler Change Request” forms.

Create Customer Address Book Records as necessary to ensure the timey and accurate processing of orders. Create and update sales, employee records as requested by the IT User Documents; Update/Correct Customer Address Book Records as directed.

User Maintenance in JD Edwards's system, resetting user passwords, setting up user ID's and terminating Users Follow up/deliver information to end-user in all systems.

Perform Level 1 Triage for ServiceDesk tickets.

Provide reporting for audit and participate in yearly audit process. Perform. .


Bachelors in Business Administration

DeVry University - GPA 3.5 - Courses taken no degree


AS400, Citrix, Goldmine, JD Edwards, Oracle, Salesforce, SAP, Word, Excel, PowerPoint, PeopleSoft, Image Now, Cetova, Citrix, VMWare - Salesforce, Goldmine, Quotewerks, Spectrum, CreateForm, Easy Access, Siebel-Genesys, WDE

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