Sales Customer Service

KATHLEEN A. HIGGINS

**** **** ***** ***** *****: ************@*****.***

Davenport, IA 52804 Phone: 563-***-****

CAREER SUMMARY

An experienced Billing Coordinator and Customer Service related individual seeking employment. Excellent organizational and communication skills. A team player with a strong results-oriented commitment to performance improvement. Intermediate Excel and MS Word skills.

BUSINESS EXPERIENCE

Presently doing various temporary jobs and volunteer work. 2019

UPS Davenport, IA 2018

Driver Helper Coordinator Seasonal

Verify time sheets

Hand out pay checks/stubs

Issue messages to driver regarding additional daily stops

Supplied daily reminders for high value stops

Maintained driver cell phones and data verifiers

Issue safety items to driver helpers

Investigate lost or non delivered packages

Miscellaneous office work

RR DONNELLEY Eldridge, IA

Formerly Von Hoffmann Graphics and Bawden Printing, Inc.

A Fortune 500 company that is a global provider of integrated communications (premedia, printing, logistics and business process outsourcing services) serving 60,000 customers worldwide in virtually every private and public sector.

Billing Coordinator/Payroll Assistant 2007- 2011

Responsible for achieving client and company goals by performing the following with great accuracy and efficiency:

Customer Invoicing – built customized invoices into Primac Software .

Sent invoices out to customers, created reports when needed, analyzed profitability.

Communicate directly with customers and ensure all questions were answered.

Negotiate freight rates with vendors, in many cases this resulted in cost savings.

Investigated claims and processed credit memos as needed.

Processed weekly payroll for the plant.

KATHLEEN A. HIGGINS PAGE 2

Back up to the shipping department.

Assisted in material management (purchasing) department as required.

Internal ISO auditor to ensure that systems complied with ISO standards.

Administrative support using MS Word, Excel, Primac, SAP and Lotus Notes Software.

VARIOUS TEMPORARY AGENCIES 2006 – 2007

Transcription, Customer Service, Cashier, Shipping Department Assistant

DECO TOOL SUPPLY Davenport, IA 1999 – 2004

Distributing company specializing in stamping, cutting tools, die set components, abrasives, precision tooling and more.

Inside Sales/Customer Service Representative

Inside sales ensuring quality service to customers.

Data entry of sales and purchase orders.

Follow-up on orders placed, scheduling and routing orders for delivery.

Successfully serviced many major contract customers ensuring their needs were met and anticipating future needs.

Produced sales reports.

Assisted with purchasing.

ATLAS ROOFING East Moline, IL 1987-1998

Providing premium quality roofing and insulation products for distribution throughout the world.

Account Executive/Accounting

Production recording and analysis.

Financial Statement preparation and analysis.

Back-up to Controller.

Accounts payable.

Account and bank reconciliations.

Month end closing.

Calculating standard costs.

Processed payroll along with payroll taxes.

Sales of roofing materials, which often meant attending trade shows.

Assisted at other Atlas Roofing locations to ensure uniformity of accounting and sales practices.

Performed inventory scheduling and maintenance of client fulfillment inventory.

Performed administrative and customer service support as directed.

Other positions held: Industrial Sales for Jancy Engineering, Steel Product Sales for A.M. Castle

and Company.

KATHLEEN A. HIGGINS PAGE 3

EDUCATION

North Scott Senior High School, Eldridge, IA

Scott Community College, Bettendorf, IA

(Will be attending classes to complete AA Business)

COMPUTER SKILLS

Microsoft Word, Excel (vlookup, pivot tables), PowerPoint, Lotus Notes, Lotus 1-2-3, Primac, SAP, Citrix, Prograph, Pitney Bowes Send Suite, Gmail, Outlook, AS400, Alpha 4 and Prophet 21

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