Engineer Office
Resume:
SHASHI BHUSHAN PARIHAR,
Via Jr College Road, Kumbena Agraha,
Kadugodi,
BANGALORE 560067
Contact Number : 815*******
Email Address : adczv0@r.postjobfree.com
Total Experience in BPO industry : 13 + Years
EXPERIENCE SUMMARY:
1 Worked with Bharti Airtel Limited as a Customer Care Executive from 12 th Dec 2003 to 31 Mar 2008. Job Description : Troubleshooting Broadband connections ( ISP : AIRTEL)
2 Promoted as Team Leader in Bharti Airtel Limited as a Team Leader from 1 st April 2008 to 31 Mar 2009. Job Description : Team Handling and Management.
3 Continued working with outsourced company First Source Ltd Bhopal (Airtel Broadband and Telecommunication Process), as a Team Leader from 1 April 2009 to 30 June 2011. Job Description : Team Handling and Management.
4 Promoted as a Process Leader in First Source Ltd from 1 Jul 11 to 7 Jun 2012. Job Description : Team Handling and Management.
5 Worked as a Technical Support Expert in Teleperformance ( IYOGI Process ) since 21 Jun 2012 to 5 Jun 2013. Job Description : Troubleshooting Network devices like Router, Modem, Adapters, Repeaters and Switch
6 Worked as Technical Support Engineer in WIPRO ( MICROSOFT EXCHANGE ONLINE PROCESS ) from 12 June 2013 to 30 Sept 2015.
Job Description: - Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration and AD Sync issue related troubleshooting & Basic Knowledge of Active Directory and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 set up.
7 Worked as Technical Support Engineer in Sutherland Global Services (MICROSOFT EXCHANGE ONLINE PROCESS ) Bangalore, since 1 Oct 2015 to 30 May 2016.
Job Description 1 : - Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration and AD Sync issue related troubleshooting & Basic Knowledge of Active Directory and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 set up.
2 . Second Project in Sutherland Bangalore : Veritas Backup Exec Storage : Since Office 365 ended contract with Sutherland, currently working as Backup Exec Support Engineer with Sutherland. Profile includes Storage, backup and restoration of various services like Active Directory, Exchange Server, Hyper-V.
8 Worked (on payroll of Magna Infotech ) as Technical Support Engineer in MICROSOFT GTSE Bangalore, from 31 MAY 2016 to 7 Jun 2017.
9 Worked (on payroll of Affluent Global Services ) as Technical Support Engineer in MICROSOFT FTC Bangalore, from 12 Oct 2017 to 15 Oct 2018.
10 Worked ( on payroll of Convergys ) as Technical Support Engineer in MICROSOFT FTC Bangalore, from 29 Oct 2018 to 10 Dec 2018.
11 Worked with TECHMAHINDRA, Bangalore as CLOUD MESSAGING AND EXCHANGE ENGINEER (FROM 12 DEC 18 to 28 Nov 2019 ).
12 Currently (joining date – 5 Dec 2019) working Dell/EMC under PayRoll of DataMatics as Office 365 Solution Architect.
Job Description : -
Providing OFFICE 365 + EXCHANGE INFRASTURCTURE Solutions : -- Handling Exchange Server alerts, Monitoring and Troubleshooting Exchange Server issues and Taking care of Exchange/Hybrid Messaging in the environment. Executing Projects on OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration, ADFS and AD Sync issue related troubleshooting. Working on Exchange 2003, Exchange 2007, Exchange 2010,Exchange 2013 & Exchange 2016 Platforms. Worked on Windows Azure Active Directory Model in collaboration with many Applications and Services.
OFFICE 365 EXPERIENCE Summary:
1 Knowledge of Active Directory, Azure, and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 Setup.
2 Specialized in Windows High Availability Cluster Configuration, Deployment and Troubleshooting on Windows 2008 and Windows 2012.
3 Hyper -V 2008 AND 2012 Deployment, Hyper V Cluster Deployment, Live and Quick Migration in Hyper V. Troubleshooting Hyper V cases .
4 Troubleshooting VSS Backup issues, Windows Storage like SAN, NAS, ISCSI
5 Worked on Tools like Perfmon, Netmon, Netft.
6 Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management.
7 Break-fix of issues related to Hybrid and On Premise environment.
8 Executing Remote Moves, Migration and Break-fix of Migration related issues.
9 Dirsync configuration and AD Sync issue related troubleshooting.
10 ADFS
11 Azure Active Directory Connect
12 Windows Azure Active Directory (Saas)
13 Troubleshooting issues related SKYPE Online.
14 Break-fix SKYPE Hybrid and Lync Federation scenarios.
15 Lync Online Migration
PROFESSIONAL SUMMARY:
1 Worked with Bharti Airtel Limited in the feild of Service Delivery which involves People Management, Team Handling, Grievance handling and relationship management.
2 To Handle calls from High Priority and Corporate Customers (Caretouch Department).
3 Technical/Billing escalation and out of SLA cases handling (SLA compliance).
4 Handling the floor during Operations ( Real-Time Call Monitoring )
5 Maintaining and Achieving 80 % of Quality Scores for the Team.
6 Coordinate with different departments of company for ensuring the timely and result-Oriented Resolutions.
7 Currently working as Office365 Infrastructure Advisor.
ACADEMIC QUALIFICATIONS :
1 3 Year Diploma in Aircraft Engineering from Hindustan Institute of Aeronautics, approved by DGCA.
2 HSSC from C.B.S.E Board deom S.N. School in 1998, Tumsar ( Maharastra) with 60 %
3 SSC from C.B.S.E Borad from S.N School in 1996, Tumsar ( Maharastra with 68 %
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