Diana Lane Fisher

Mendota Heights, MN ***** ~ adczmb@r.postjobfree.com ~ 612-***-****

Creative self-starter with strengths in resourcefulness, effective communication and adaptability

Demonstrates exceptional leadership, attentional to detail, client focused and sales driven service

Proficient with social media platforms, Microsoft Office Suite, Adobe Suite, Salesforce and Sharepoint

Professional Experience

Rating Veterans Service Representative (RVSR) October 2010 – December 2019

Department of Veterans Affairs, St. Paul, MN

•Decision-maker for compensation and pension medical claims from the Veterans Benefits Administration, processed by analyzing the claimant’s contention, weighing the military and medical evidence and composition of clear and concise rating determinations with supported rationale.

•Competency and application of VA laws and federal regulations alongside medical records and medical terminology; proactive, self-managing and trustworthy.

•Protect private health and other highly confidential customer information.

•Exceptional accuracy while meeting deadlines. Achieved a high level of production, with outstanding quality, throughout entire RVSR career. Maintained integrity and compassion with this balance.

•Serve as a subject matter expert on specific types of claims. Identify training needs while providing solutions, mentoring division members, and sharing ideas to improve station and national operations.

•Spanish translator of informal and formal documents (death certificates, medical records, etc).

Veterans Service Representative March 2007 – October 2010

Department of Veterans Affairs, St. Paul, MN

Serve as a primary contact for Veterans, dependents and service organizations, acting as a counselor and advocate to provide information and assist in their application for pension.

Decision-maker by weighing evidence and applying laws and regulations to determine entitlement to pension benefits based on military service, financial limits and level of medical disability.

Contact and/or correspond with claimant or other entities (Social Security Administration, National Personnel Records Center, hospitals, etc.) to obtain all necessary evidence to complete claim.

Provide timely and accurate decisions, while managing a heavy workload, in order to attain transaction goals for the division and customer satisfaction.

Social Committee member, planned, organized and managed budget for office parties and events.

Education

Bachelor of Arts, Gustavus Adolphus College, St. Peter, MN December 2003 – June 2007

Major: Spanish Concentration: Psychology GPA: 3.428 Deans List: Fall 2005

Medical Terminology Course- Hennepin Technical College, 2010 WPM: 60

Service/Activities

Volunteer (Singer/Musician) - American Legion- Ship, Shop and Share- Maplewood, MN

Volunteer (Event Singer/Representative) – Department of Veterans Affairs- St. Paul, MN

Volunteer – Lions Club- Chanhassen, MN

Volunteer (Merchandise Sales) - Minnesota Bluegrass & Old-Time Music Association- Plymouth, MN

References available upon requests.