CARRIE L. MCNAMARA
I am a seasoned program manager and operations professional with more than 20 years of federal government contracting experience working across multiple military, intelligence, and civilian agencies, such as DoD, DNI, NGA, FBI, FAA, ATF, DHS, FEMA, US Departments of Education, Transportation, and State as well as non-governmental, state, and commercial organizations. My multifaceted career reflects progressing levels of responsibility in creating processes for improving organizational capacity to meet objectives and goals. I have performed a full range of business administrative functions from contracting, security, recruiting, proposal coordination, project management, program evaluation, project control, scheduling, budgeting, conference support, policy and procedures development and implementation, report writing, and training throughout my career. Recently, I served as a subject matter expert on security matters and developed processes and procedures aimed at effectiveness and compliance.
My ability to prioritize and troubleshooting complex administrative challenges have resulted in improvements and positive organizational change. I have been able to effectively communicate and develop strong interpersonal relationships with program internal and external stakeholders and have worked with diverse individuals and entities to find common ground. I thrive at creating process from chaos, often from the ground up. As a highly organized and detailed focused individual, I excel at time management, problem solving, risk assessment, and business process improvements for the program, the organization, and clients.
AREAS OF EXPERTISE
Personnel Security Administration
Security Education and Awareness Training
Policy / Procedures Development
Organization and Process Improvement
Program Management and Project Control
Risk Management, Particularly Threat to Organizational Mission
Contract Administration and Compliance with Security Requirements
C2 Technologies, Inc. Corporate Operations Manager
12/2019 - 3/2020; 40 hours/week
Recruited by the C2 Technologies, Inc. President to improve the organization's security administration and project /financial management procedures.
Conducted a self-inspection of a security program with more than 200 cleared personnel on multiple classified contracts and identified numerous deficiencies. Rapidly developed new organizational procedures to properly assign staff to contracts, determine proper access levels, remove terminated personnel from clearance databases, validate and update visit requests, provide annual briefings, process outstanding non-disclosure agreements and overdue periodic reinvestigations, and guide project managers handling data incidents.
Determined the corporate file management structure and SharePoint access permissions were inconsistent throughout the company. Lead a team of project managers and developed a new structure that would be compliant with both Capability Maturity Model Integration (CMMI) and International Organization for Standardization (ISO) certifications.
Concluded project managers participated in multiple overlapping meetings. Streamlined the accounting issues workbooks to focus on items by manager so staff could exit meetings as soon as possible saving hours of time per week.
Human Resources Research Organization Facility Security Officer
12/2006 – 11/2019; 30 hours/week
Managed all aspects of the security program for a federal contractor specializing in human resources research and assessments, including personnel security, security training, client relations, safeguarding information, contract security requirement compliance, and policy and procedures development, modification, and implementation for classified and controlled unclassified information and for secure SCIF and collateral areas.
Created multiple security policies and procedures related to safeguarding information as well as personnel security standard operating procedures, insider threat program planning, new employee security briefings, and facility security administration procedures. Modified, implemented, and trained all employees on security policies and procedures. Developed tools and job aids to improve compliance and incident reporting timeliness and responsiveness.
Provided comprehensive pre-screening of applicants and review of background investigation applications submitted in Office of Personnel Management’s Electronic Questionnaire for Investigative Process system to determine accuracy and completeness. Provided feedback to applicants, based on the Adjudicative Desk Reference, regarding necessary clarifications to mitigate risk or rule out individuals associated with the 13 adjudicative guidelines. As a result, HumRRO had a nearly 100% success rate in clearance determinations for staff submitted. Guided project teams in determining staffing best suited for public trust and sensitive positions, in accordance with Homeland Security Directive 12, according to federal suitability and contract security requirements.
Developed and implemented the company’s Insider Threat Program (ITP) and served as the ITP Senior Official responsible for program decisions, threat briefings, and coordinating and collaborating with stakeholders throughout the organization.
Administered and customized a wide-ranging security education and awareness training program including content development, presentation design, delivery, brown bag presentations, and tracking for numerous corporate and contract specified training topics.
Conducted inquiries related to non-compliance, security violations, and sensitive data incidents and develops corrective actions in consultation with managers. Developed lessons learned briefings to improve procedures and training.
Implemented self-inspections of the security program resulting in the superior and commendable ratings over multiple years.
Proactively participated in requisite and informative training courses, briefings, brown bag sessions, and industry conferences to stay current on trends and changes in security topics and concepts.
Consistently demonstrated commitment to honesty and integrity in implementing the security program as well as a superior work ethic, cooperation, quality of work, and determination in supporting the organizational goals and growth opportunities.
Highly motivated and team-oriented individual with proven ability to work on projects independently or with little guidance or supervision and produce high quality products in a timely manner. Exhibited high attention to detail and quality control, strong organizational skills, and excellent writing and communications abilities.
Prioritized and managed complex administrative challenges resulting in improvements and positive organizational change. Effectively communicated with program internal and external stakeholders and developed strong interpersonal relationships with diverse individuals and entities to find common ground.
Excelled in time management, problem solving, risk assessment, and business process improvements for the program, the organization, and clients.
10/2002 – 12/2006; 24 hours/week
Recruited by C2 Technologies, Inc. and KeyBridge Technologies, Inc.’s Chief Executive Officers to provide security program administration and contract administration.
Integral in establishing the 8(a) small business administration mentor protege agreement between C2 and KBTI.
Established the entire security program for both companies, including developing facility security documentation, organizing personnel security standard practice procedures, drafting briefings, initiating a self-inspection processes, and submitting employees background investigations, and organizing a new filing system for personnel records. Trained newly hired Facility Security Officer to administer and implement the program remotely from another state.
Provided day-to-day implementation and execution of the National Industrial Security Program Operating Manual (NISPOM) for multiple DOD classified contracts. Implemented clearance processing and visit authorizations through Joint Personnel Adjudication System (JPAS) / Electronic Questionnaire for Investigations Processing (eQIP). Developed security policies and procedures and security briefings/training. Prepared for and conducted self-inspections. Created and maintained security status reports and filing systems. Reviewed Industrial Security Letters and implemented corresponding policy and procedural changes. Communicates effectively with Government Security Managers and Contracting Officers, cognizant agency industrial service representatives, prime contractor and subcontractor security liaisons, and internal departments and customers at all levels of the organization.
As Senior Contract Administrator, reviewed and negotiated corporate contractual documentation with client organizations. Developed, issued, and negotiated teaming agreements, subcontracts, and consulting agreements. Advised managers in development of project reports as well as statements of work, contract revisions, and amendments. Organized and maintained contract files. Developed cost proposals and business volumes including pricing, Representations and Certifications, and administrative data. Oversaw and administered subcontractor-led projects, including client relations, budgeting, deliverable submission, reporting, troubleshooting, and contract modification requests.
Michael Baker Jr., Inc. Marketing Communications Manager
04/2000 – 07/2001; 20 hours/week
Recruited by a colleague to support the Emergency Management Program Services, Crisis and Consequence Management Program by researching and drafting state hazard mitigation and crisis and consequence management program documentation. Implemented new standardized organizational systems and processes the increased team efficiency.
C2 Technologies, Inc. (C2 Multimedia, Inc.) Business Manager
02/1997 – 04/2000; 40 hours/week
Developed, implemented and managed the human performance improvement company’s entire business process and administrative structure enabling it to growth from $250,000 to $10 million over three years, including the overall project control and tracking process, corporate contract documents, vendor service agreements, budgeting and project cost reporting, proposal development and submissions, client relations, troubleshooting, staff/consultant recruitment, performance reviews, and quality assurance for more than 40 contracts with a variety of government agencies such as FAA, ATF, FEMA, OPM, and HHS.
Program Administration - designed, developed, and implemented the overall project process to track all projects and deliverables, including supervision of all support personnel.
Contract Administration - developed standard corporate teaming, subcontract, and consultant agreements and Statements of Work; reviewed all contractual documentation; recommended appropriate revised language; negotiated contract terms with subcontractors, consultants, prime contractors, and clients; and maintained detailed information on contract status.
Project Management - managed one of the company’s most important service contracts and seven other projects, including client relations, reporting, troubleshooting, contract modification requests, staff/consultant recruitment, and performance reviews.
Costing and Budgeting - developed contract budget documentation for all of the company’s service contracts and provided corporate cost reporting for all projects.
Bids & Proposals - developed cost proposals, project summaries, resumes, administrative data, and proposal tracking systems and provided overall proposal organization, coordination, and quality assurance.
Crisis and Consequence Management - served as the Simulation Cell Leader for an on-site exercise; conducted client interviews for a post-incident review; and developed reports and reviewed documentation for a survey of transportation systems.
Mendez England & Associates Program Design & Development Associate
08/1994 – 02/1997; 40 hours/week
Provided program and proposal support for the international firm providing economic development solutions, including recruitment, subcontractor sourcing, proposal writing, budget preparation and analysis, needs assessments, technical assistance, project implementation, reporting, monitoring, evaluation. Oversaw the proposal development for a contract award of $7.1 million. Improved the corporate consultant recruitment management process by establishing a database management system and introducing more effective and efficient procedures.
Mendez England & Associates Project Coordinator
04/1993 – 09/1993; 40 hours/week
Recruited by the company President to streamline and upgrade the review process for 63 grant proposals, including review criteria design, technical consultant selection, and staff training, for $365 million in commodity program funding from the U.S. Agency for International Development. Prepared improvement recommendations and authored the end of project report used by the client to strengthen its annual proposal guidance and procedures.
U.S. Agency for International Development (USAID) Program Analyst
Series: 0343 Pay Plan: AD Grade: 11
04/1990 - 02/1993; 40 hours/week
Bureau for Food and Humanitarian Assistance, Office of Food for Peace
Provided program analysis and support for U.S. development assistance programs in North Africa, the Middle East, and Central America, including programmatic and financial review, implementation support, oversight, and evaluation of country grant programs. Contributed significantly to the sustained, distinguished achievement and service resulting in the Office of Food for Peace receiving the USAID Superior Unit Citation.
Participated in needs assessments and performed in-country grant program reviews in Morocco, Tunisia, Nicaragua, and Guatemala.
Wrote the waiver request document ultimately approved by the National Security Agency allowing the US Government to aid displaced persons in Iraq. Shepherded initial policy papers through rounds of review by multiple US Government agencies policy and legal departments, including US Department of Agriculture, US Department of Defense, and US Department of State among others.
Selected to serve as a disaster team member on the Gulf Crisis Task Force and on the Kurdish crisis disaster team in Turkey. Developed and delivered situation briefings to the U.S. Ambassador and team members on donor contributions. Managed and tracked donor involvement and needs in evolving international disaster crisis.
Previous positions at USAID include 1) Special Assistant to the Assistant Administrator Bureau for Legislative Affairs from 09/1989 to 03/1990 and 2) Special Assistant to the Administrator from 03/1989 to 08/1989.
BA, Political Science (magna cum laude)
Boston College, Chestnut Hill, MA
FSO Program Management for Non-Possessing Facilities Certification
JCAVS User Levels 2-6
Unauthorized Disclosure of Classified Information for DoD and Industry
Establishing an Insider Threat Program for Your Organization
Insider Threat Awareness
Identifying and Safeguarding Personally Identifiable Information (PII)
Cyber Awareness Challenge
Microsoft Office, including Word, Excel, PowerPoint, Project, and Office 365
Adobe Acrobat DC
Joint Personnel Adjudication System (JPAS)
Defense Information System for Security (DISS)
National Industrial Security System (NISS)
OPM’s Electronic Questionnaire for Investigative Process (eQIP)
Secured Web Fingerprint Transmission (SWFT)
NCMS, The Society of Industrial Security Professionals
Boston College Alumni Association, Washington DC Alumni Club President (01/1995-06/2003)
Managed and coordinated the Social, Career Network, Community Service, Spiritual Activities, Outdoor Activities, and Young Alumni Committees responsible for planning and implementing more than 20-30 annual club events and activities for more than 4,000 Boston College alumni in the Washington, DC metropolitan area.
Girl Scout Troop Leader (2006-2011), Girl Scout Product Sales Troop Manager (2011-2018), and Girl Scout Service Unit Money Manager (2011-2016)
Arlington Girls Soccer Team Treasurer (2012-2014). Organizer and Chaperone in Charge for the Arlington U14 Chaos Soccer Team Trip to Costa Rica in June 2014 including playing in three international soccer games, participating in community service and cultural exchanges, and taking part in team building and adventure activities.