David Krupla

Professional Summary

Meticulous Business Analyst and Trainer, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Education, Retail, and Healthcare Electronic Data Interchange. Achievements include developing Visual Basic apps for use by an EDI Customer Service team. Collaborative team player skilled at working with software professionals and end users to develop a cohesive and successful design.

Work History

WizBang! Solutions – Assistant Production Manager

Commerce City, CO

6/25/2019 - Present

BCC postal software data processing

MailShop report design / editing (MS Access)

Job jacket creation and tracking

Affinity Gaming – Cage Cashier, Cage Main Banker

Black Hawk, CO

12/2018 - Present

12/3/18 – 4/2/2019: Cage Cashier

4/3/19 – 6/22/2019: Cage Main Banker

6/29/2019 – Present: Part Time Cage Support

Standard casino gaming transactions

National Government Services - Business Analyst/Team App Designer

Indianapolis, IN

06/2000 - 12/2017

Requirements creation and QA testing for regular COTS product deployments

Writing and reviewing Standard Operating Procedures (SOPs) for the business unit

Writing ad hoc instructions and manuals (with graphics) for software usage and how to work with claims formats

Extensive experience with Excel, Word, and Outlook, as well as VBA code (macros) to operate all three, sometimes in one set of commands

Usage of Excel and Oracle SQL as database applications

Development and deployment of internal apps for three business units, including interoperability with mainframe environments

Creation of reports for management and group, demonstrating several factors of performance and utilizing Oracle SQL amongst other tools

"Bridging the gap" between the technical side of EDI and the end user customer base

More than a decade experience working with HIPAA-compliant ANSI 4010A1 and 5010 transactions (837p, 276-277, 270-271, and 835) and NCPDP Batch 1.1 (5.1 standard)

Coordination of ANSI and NCPDP internal beta and external open testing, including self-teaching NSF, ANSI, and NCPDP formats

Training and guidance of help desk technicians in several aspects of the inbound EDI help desk for electronic Medicare claims, including business analysis of 837 and 835 files

Responded to customer requests via telephone and email

Mikasa - Assistant Manager

Jeffersonville, OH

01/1998 - 05/2000

Started as part-time warehouse work and progressed to Assistant Manager

Conducted inventory reconciliation and processed store paperwork

Opened and closed store

Functioned as role model for staff

Interacted with customers as they entered the store to determine what their needs were

Performed IT support by troubleshooting, updating devices and supporting software needs

Used a client list and address book to alert customers to upcoming sales events and promotions via telephone and mailings

Answered customer telephone calls promptly and in an appropriate manner

Balanced multiple registers and made bank deposits

Fairfield Local School District - High School Spanish And Geography Teacher

Leesburg, OH

08/1991 - 06/1999

Classroom management, including directed and guided learning activities for up to 35 students per classroom for 20-30 preparations per week

Responsible for evaluating and improving student work while meeting educational deadlines, such as material that needed to be covered by certain times per state standards

Handled personality and disciplinary issues for a wide range of personality types and intelligences

adczk6@r.postjobfree.com

317-***-****

3982 Del Norte Ct, Brighton, CO 80601

Skills

Customer Service, Support, and Training, including inbound call center

Staff development and Training

Microsoft Office - Excel, Word, Outlook, SQL Server, Access

Extremely organized

Written Communications: Report writing (including charts and graphs), Creative Writing, Proofreading

Visual Basic

Attachmate

HIPAA X12 EDI transactions for Medicare DME - ANSI 4010(A1) and 5010

Structured Query Language (SQL)

Ability to Work Independently and with a Team

Data analysis

Problem Solving / Problem Solver

User interface understanding

Positive Attitude

Protecting Confidentiality

Targeted and personalized mass emailing from a database

Education

Miami University

Oxford, OH

B.A: Education. Spanish, History

References

Brian MacDonald (317) 315 - 9379

Laura Culbertson (717) 329 - 1458

Daniel Bishop (740) 505 - 3052

Jennifer Moberly (859) 750 – 4111

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