Customer Service Contact Details

*

ZOEB ASLAM SIRSEKAR

Bldg No * / A Wing / Flat No. 104, Om-Sai CHS Ltd, Jain Upashray Marg, Near PMC Bank, Tagore Nagar, Vikhroli - East, Mumbai – 400083.

(+91) – 902-***-**** /982******* adczge@r.postjobfree.com OBJECTIVES

Seeking Senior Level Assignments in Operations & customer service with a high growth oriented organization of repute. EDUCATIONAL CREDENTIALS

2011-2013 Post-Graduate Diplomas in Shipping Management from Narottam Morarjee Shipping Institute With main subjects as: Chartering (Voyage and time charter) Aggregate with 71% marks Economics

Shipping Law

Shipping practice and Liner multimodal trade

Geographical studies

2010-2011 Bachelor of Commerce (Finance & Accounting) from R.A.D.A.V College Bhandup, Mumbai With main subjects as:

Financial accounts

Economics

SUMMARY OF SKILLS

A dynamic professional with more than 6years of experience in operations/customer service in Shipping Logistics.

Gearing with the business function in defining and implementing process related structures.

Practicing and ensuring standard business procedures are followed.

Excellent analytical, quick learning and problem solving skills with a desire to work in a team oriented environment.

Have good presentation, written and oral communication skills.

Have good team spirit and interpersonal skills.

Engaging with the teams that looks after the grievances and resolution of the customers within mentioned TAT.

Operations savvy professional, proficient in analyzing and designing shipping data and processes

Gearing with the team as a team leader when opportunity arises and helping them to achieve their targets. COMPETENCIES

Analytical and Strategic thinking

Customer Service Orientation

Team handling as per requirement

Quality Audit for customers

Result oriented

Hardworking and skillful

2

CAREER CONTOUR

Profile 1:

Company : Hapag-Lloyd Business Services LLP.

DESIGNATION : Senior customer service executive

DURATION : Since April 2019

ENVIRONMENT : customer service /documentation/ legal &claims

Process owner for Gulf countries for Jeddah, Dammam /jebel ali / European/ USA shipments.

Manifesting bills with country regulations like military goods, royal goods and Haz cargo.

Verifying for bonded or special zone shipments (DAMMAM BONDED WAREHOUSE).

Complete SDC before vessel arrival.

Ensure that all the original documents are aligned for clearance purpose.

Coordinating daily with the CHA team for urgent clearance.

Coordinating with the ops team for Vessel cut off and vessel schedules.

Ensuring that shipment is cleared in accordance with the Shipping instructions received from customers.

Accepting Cheque/ draft payment through CHA for BONDED shipment for India

Legal and auction letters are sent to customers for quick clearance.

Detention collection done and waiver approvals are taken through management.

Settlement of all invoices and cross invoices if pending for recovery.

Check and process bl’s with accordance to CHA for nominated customers.

Working on gulf reports for UAE shipments and ex-bonded shipments

Accomplishing tasks for nominated customers like EXXONMOBIL PETROLEUM & BRIDGESTONE etc. Profile 2

Company : APL Agencies India Pvt ltd.

DESIGNATION : Import Long stay Officer

DURATION : September, 2017 2018

ENVIRONMENT : Revenue collection Long stay & inside sales for reefer beverages

Receiving weekly reefer reports from Singapore.

Generating leads for reefer containers and beverages like coffee, tea, cold drinks etc.

Quoting rates to customer from ports to ports.

Generating leads for new customer in SAP.

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

Understand customer needs and requirements.

Special packing for cold storage products like cold pack, dry ice is undertaken.

Temperatue maintainance for Reefer container as per customer request.

Handling of long standing conatiners

Once contact details are received than customer is contacted on daily/weekly basis for clearing the cargo

If customer is not able to clear the cargo after three notices or several contacts than Abandon letter is asked for further Auction process.

In case if Customer is requesting for Waiver than customer is asked for request letter (% of waiver required)

For Waiver request, Approvals commercial head/Regional director is approached for Total % or amount of waiver to be approved for quick cargo clearance.

In case if Cargo is under Custom hold/Auction than Custom letter or Auction status is asked from Consignee/operation team.

Sending Fortnightly delinquent files to Head office for a span of 2 weeks with number of containers cleared and amount of detention collected.

3

Profile 3

Company : UASC (UNITED ARAB SHIPPING CORPORATION PVT LTD.) DESIGNATION : Ocean export customer service & Documentation specialist DURATION : 5 October 2015 to 11 August 2017

ENVIRONMENT : Customer service and documentation analyst. Exports:

Initiating vessel planning, vessel schedule & vessel roll over through System application “TRUST”.

Forecasting of bookings and upcoming vessels through software Trust.

Checking Vessel schedule and updating vessel details in the system portal

Scrutinizing container payload at the time of gating in terminal to avoid any discrepancies.

Customer follow-ups and amendments are done if needed as per customer request.

ACD & ENS filing is done to follow the customs regulations act as per US and EUROPEAN Ports.

Maintaining Export general manifest list. Closing of manifest after the vessel is sailed within a TAT of 48 hrs.

Manifest correction is done on the request of customer with standard charges applicable.

Nominated shipments & Hazardous cargo are given special treatment to avoid any chaos/discrepancies.

Ensuring that all shipments and ordering deadlines are met. Profile 4

Company : DHL Logistics Pvt Ltd

DESIGNATION : Air & Ocean Freight Executive.

DURATION : Since April 16, 2012

ENVIRONMENT : Cargo Processing and Bookings of Containers as per Customer’s requirement.

CORE APPLICATIONS : LOGIS, MACRO TOOLS,SAP

Job Profile & Key Responsibilities:

Export:-

Preparation of Air house way bill /Ocean way bill “HAWB” by consolidating weight, dimensions & adding freight rate With ace charges AS AGREED “FUEL”, “RISK” and “THC”

Preparation of Master Air way bill “MAWB” by consolidating house bills, weight, dimensions & MB Freight rate with ace charges as “MYC” and” SSC”

Sending Commercial Invoice, Packing List, Airway bill, and Flight Details to customer for pre alert.

Preparing daily status reports and container cargo list to track the shipments at regular intervals.

Pre-alerts mails to consignee regarding shipment in advance for quick delivery.

Sending the B/L to shipper and scanning a copy to destination as well.

Collecting Data and filtering the data for Invoicing.

Ensuring that all shipping and ordering deadlines are met.

Dry ice and cold pack are given special treatment for better transportation.

Contacting with shipping lines for the updates and status of shipments. AWARDS & FELICITATIONS

Awarded Best Performer for stupendous performance for UK team in 2014-2015 DHL LOGISTICS.

Awarded with a star performer trophy for the month of January 2015.

Best performer for the month of July, 2017 in UASC PERSONAL DOSSIER

Date of Birth : 20th April 1987.

Marital Status : Married.

Languages Known : English, Hindi, Marathi and Arabic.

Relocate and Travel : Yes

Location: MUMBAI. ZOEB SIRSEKAR

Date: 2020,

Contact this candidate