QUALIFICATIONS SUMMARY

-Tenacious, people-oriented management professional with 16+ years of immense experience in customer service, inventory management, merchandising, recruiting, account & people management, and robotic workforce operations.

-Expert in identifying business opportunities through market analysis and negotiation tactics to deliver consistent success in building and improving the profitability, performance, talent and values of the organization.

-Executive-level professional adept at operations improvement and interpreting complex data in a simplified manner.

-Strategic Account Executive with a formidable background in territory management, products & services delivery.

-Acute interest in divisional/regional/district manager/human resources and account executive positions; successful in community involvement efforts like fundraising initiatives for Children Miracle Network and Girls & Boys Club. Great networking with local government, local organizations, and schools to ensure operations are consistently aligned with community needs.

-Equipped with impeccable organizational skills, work ethic, and a very high sense of integrity—achieving exceptional results, while handling challenging tasks with maximum efficiency.

CORE COMPETENCIES

Customer Service Management Merchandising Inventory Management Top Accident Safety Grade Food Safety Top Shrink Decrease Environmental Compliance Regulatory Compliance Multi-Site Operations Revenue Generation Market Penetration Vendor Management Process Improvement Quality Management Emotional Intelligence Guidance Risk Analysis & Management Cross-Functional Leadership Planning & Implementation P&L Management Lead Conversion Team-Building Strategic Planning

PROFESSIONAL EXPERIENCE

Store Manager, Walmart Liberia, Manassas, VA 07/2013 – 02/2020

-Training to personnel coordinator on how EEO, FMLA, and ADA policies and procedures work

-Conducting orientations and on boarding of new associates/managers

-Recruiting for all salary mgmt positions in the locations and for the district/market

-Led ethical investigations

-Final interviewing of candidates

-Human resources of the building and a HR partner of the market

-Strong understanding of best teaching methods to an individual to ensure best retainment

-Data analysis of hr reports to ensure we have high retention of our associate talent and to establish we have the right talent in the right place, at the right time, in the right role.

-Social Media Marketing training to all salary members of mgmt

-In charge of community out reach programs to ensure we are the best at serving the community we are in through great partnerships with local and national programs

-Multi-tasked professional able to ensure Merchandising, Operations, and People tasks are all aligned on taking care of the customers and our associates

-Ensure my building is in compliance with all outside regulatory and legal requirements as well as internal polices and bylaws.

-Technology driven to ensure with the help of new/current technology we are improving on simple processes.

-Testing of technology to continue to drive simplification

-Great understanding of I9’S

-Administration of computer based learnings including virtual reality training to new and existing associates

-Maintain company compliance with all local, state & federal laws, in addition to upholding the company’s open-door policy.

-Utilize P&L, scorecards, and customer data to analyze business results and to leverage processes to address shortfalls.

-Set goals to manage to department, store, and business financial metrics; maintain updated knowledge of Walmart products.

-Strategically represent the company to external organizations through company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community to emphasize the facility as part of the community.

-Capitalize on a 100M sales plan of the entire store operation, generating a 20-30M gross profit for one fiscal year.

-Perform various tasks with the management in ensuring business and store operations to be more productive.

Shift Manager, Walmart Kingstowne, Alexandria, VA 10/2010 – 07/2013

-Cultivated positive relationships with the shift team by understanding and addressing individual motivation and needs.

-Enforced adherence to cash management and cash register policies which minimize miscounts and discrepancies.

-Directed hourly associates on appropriate customer service approaches and techniques to address customer needs and issues.

-Encourage associates to serve the people through community engagement by conducting outreach programs/services.

-Promoted specials, sales, and new products/services when relevant, including tabulating profit at the end of the shift.

Co-Manager, Walmart Route 50, Winchester, VA 03/2008 – 10/2010

-Generated different resources to identify new market segments and significantly expanded the existing customer base.

-Motivated staff about performance excellence and professional growth, including partaking in meetings & committees.

-Supervised store operations, staffing, sales, and merchandising while utilizing strategies to increase profitability.

-Utilized a strong sales attitude and proven efficiency in providing service to customers in a friendly way and timely fashion.

Assistant Manager, Walmart Streamwalk, Manassas, VA 02/2006 – 03/2008

-Oversaw the maintenance and upkeep of the store and kept a close record of all available product inventories.

-Maintained the accurate tracking of budgeting and sales costs, labor, operations cash flow, supply, and inventory.

-Developed and establish long-term, mutually beneficial relationships with clients from the local community to foster loyalty to the brand and to also promote an increase in revenue growth through positive customer referrals.

Assistant Manager, Walmart Streamwalk, Manassas, VA 02/2006 – 03/2008

-Mentored associates to maintain standards in providing superb customer services on an ongoing basis.

-Oversaw various areas of the store, including stock area, storage, selling flow, cashier, and register areas.

-Demonstrated in-depth knowledge of finance, customer service, merchandising, management, and conflict resolution.

EARLY CAREER EXPERIENCE

Assistant Manager Trainee, Walmart Liberia, Manassas, VA 06/2004 – 10/2004

Lead Customer Service Manager/Department Manager, Walmart Burke, Burke, VA 09/2003 – 06/2004

Customer Service Manager, Food Lion, Manassas, VA 03/2003 – 09/2003

Bookkeeper, Food Lion, Manassas, VA 09/2001 – 03/2003

Cashier, Food Lion, Manassas, VA 08/2000 – 09/2001

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

High School Diploma

Osbourn High School – Manassas, VA

CERTIFICATION & TRAINING

Walmart

Food Safety Certification

Fire-Arm Sales Training

Anti-Money Laundering Training

ADA Training

SPCC Training

Hazardous Waste Handling/HAZMAT Training

HIPAA Certified

Emergency Management Handling

EEO Training

Environmental Awareness Training

FLSA Training

ATF Compliance

TECHNICAL SKILLS

Salesforce, CRM, Apple/MacOs, Oracle Solaris, Data Entry Software, Personnel scheduling software, Intuit Quickbooks, Confluence, ActionWare, GSuite, Slack, SEO, SEM, SalesConnect, Blueprint Team, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)

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