Monica Cervantes

San Bernardino, Ca. PH: 760-***-**** Email: adcze6@r.postjobfree.com

Goal-oriented HR Professional will administer HR policies to cover comprehensive human resources roles including coaching, recruiting, and ongoing development. Expert in collaborating with senior management and providing helpful suggestions.

Work Experience:

Human Resources Lead

Croc’s Distribution- Ontario, CA

February 2019 to November 2019

As the HR Leader for this distribution Center, I served as a key point of contact for day-to-day employees and managers inquiries within the company. Managed attendance for approximately 500 plus employees, including the daily attendance of 3 temp agencies. I served as the liaison between the agencies, Supervisors, Managers and corporate Management in the East Coast. Maintained strong communication with the fluctuating 4 shifts, during the week.

Provided assistance and advised Supervisors and Managers on corrective actions, any and all employee issues on a daily basis, coaching within the 4 shifts. Monitored leave of absences, workers comp claims, disabilities, paid and unpaid leaves. Handled on boarding for all new hires as well as terminations and exit interviews.

Approved final payroll with Kronos, and managed ADP employee data entries. Attend daily shift handoff meetings with management, once a week and operations meetings, and once a week agency meetings, where we reviewed any issues in house or agency wide, goals, trainings, review headcount, production control including maintenance and IT.

Managed investigations handled monthly Birthdays for 4 shifts including agency employees. Fostered positive working relationships with employees at all levels, balancing employee advocacy while protecting the company, and managing risk. I translated for over 200 employees alongside company Senior VP to announce closure of Ontario, CA plant. I managed several employee engagement projects, worked on developing a strong and positive company culture. Explained and translated Severance packages to all employees with noted final work day and severance amounts.

Maintained the entire plant informed of upcoming events. Offering an understanding of current HR policies and procedures. Worked hand in hand with Human Resources Corporate Managers regarding critical decisions, as well as with company attorney for accurate execution of sensitive/confidential matters.

Human Resources Generalist

Ferguson Enterprises Inc. - Pomona CA,

August 2018 to November 2018

Responded to emails and phone local calls and East Coast calls from associates and leaders across the organization and responded to their needs. Ask detailed questions and fully listened to understand their needs. Leverage internal resources (Knowledge Base, Company Portal, and Workday) to locate information to provide response/guidance/direction. Created cases in Service Now detailing requests and actions taken. Processed changes within Workday, when appropriate. Routed issues to others within HR, or other parts of organization, when appropriate.

Escalated issues, when appropriate and necessary. Assisted with administrative processes tied to HR requests, changes and needs. Worked in several systems at once. Offered exceptional customer service, and understanding of basic HR topics including benefits health, wealth, time off, payroll, compensations, leave of absences, unemployment. Assisted with Bilingual/Spanish calls and cases.

Office Manager-Human Resources

Traffix Devices - Adelanto, CA

July 2012 to August 2018

Handled the recruiting, staffing and coordinated all department functions for 3 different shifts which consisted of about 100 employees including contract employees. Assisted employees in solving any issues related to payroll, performance reviews, promotions, employment relations, work environment. Assisted in reinforcing HR regulations and policies. Arranged and executed company events such as open enrollment, BBQ's, Birthday celebrations, Holiday parties, and other company-sponsored events.

Handled Workers Compensation, complete incident reports, directed employees to health care facilities, report injuries and work with staff and insurance carriers to assure all applications were processed promptly. Fulfilled administrative duties, including: completing and filing paperwork, setting appointments.

Maintained direct deposit details upon the request of employees. Registered employees on ADP fingerprint time clock. Worked in partnership with the County of San Bernardino OJT on the Job Training program. This hire first program which reimburses a company for the cost of training a new employee. This program offers the opportunity of employment to an OJT candidate as well as gaining an economical benefit to the company by doing so.

Attended job fairs, Labor Law seminars, attend annual CPR certification classes. Maintained office inventory, forward all licenses renewals to corporate office to be paid for renewals as well as post labor law posting to ensure compliance. I served as a liaison between medical providers, legal professionals, adjusters and if needed employee's family. Attended court subpoenas in representation of the company.

Accounts Assistant/Claims

The Rule Group - Pasadena, CA

April 2008 to July 2011

Assisted in claims reviews, attended safety risk management meeting at various locations. Reviewed opened and closed claims per account. Conducted Bilingual Spanish safety meetings. Maintained Bilingual Spanish yearly binders with updated safety workers comp material. Assisted in small commercial business department. Downloaded client policies via-internet directly from insurance carrier.

Processed certificates of insurance, evidence of property, and contacted insurers regarding late premiums etc. Maintained close contact with insurance carriers and underwriters for accurate data processing of clients. Data processing into system and kept updated information always. Translated documents into Spanish language as needed. Translated in meetings as well.

Branch Manager

Alliance Performance Personnel - Rowland Heights, CA

July 2005 to December 2007

Responsibilities were all aspects of staffing and human resources. Recruited personnel to fill numerous open job positions. Processed payroll conducted interviews as well as job screenings. Identified and pursued potential recruiting resources by utilizing the internet, networking events, referrals, and direct resourcing of qualified applicants.

Skill marketed candidates to prospective clients via telephone, email and personal visits. Invoiced clients, conducted collection calls as needed.

Processed the accounting and worked closely with company accountant to ensure proper processing of quarterly taxes. Placed job ads via internet, penny saver, Cal-Jobs, Swap-meets, Job Fairs and colleges.

Handled worker comp, reported employee injuries, kept close relationship with company physicians for updated employee injury information. Conducted criminal background checks as required by the clients. Translated in Spanish job orientations and any documents as needed.

Education

Certificate: Legal Administrative Assistant El Dorado Business College West Covina, CA 1993

Skills

Payroll ADP, Excel, Recruiting, Employee Relations, Human Resources

Outstanding Communication Skills, Exceptional attention to detail, Ability to multitask

Extremely team oriented, Possess strong analytical ability, Computer literate in Excel Word, Diligent, Self-starter, Proactive approach to problems, Strong organizational skills

Leadership Experience, Excellent communicator, Strong motivator

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