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Quality Plant

Cabuyao, Laguna, Philippines
April 27, 2020

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Allan S. Salaver

Block * Lot * Via Cosenza Street Fortezza Phase II

San Isidro Cabuyao, Laguna Philippines 4025

Email (Primary):

Mobile (Secondary): +63-917-*******


Career Objective

To build a long-term career in a well-established organization with an opportunity to integrate and apply quality management, audit and other skills where I can optimize my professional and personal growth for future advancement as well as for the attainment of the organization’s goals.

Summary of Professional Competencies

Experienced Quality Management professional and Internal Audit Lead with a demonstrated history of working in the different industries.

Strong operations professional skilled in different management frameworks such as ISO 9001, ISO/TS 16949, ISO 14001 and Capability Maturity Model Integration (CMMi).

Exposure in Manufacturing, Business Transformation Outsourcing (BTO), Information Technology (IT) and Insurance industries.

Exposed at interfacing with all levels of management.

Possesses excellent interpersonal, analytical, and organizational skills.

Core Competencies

ISO 9001

ISO/TS 16949

ISO 14001

Capability Maturity Model Integration (CMMi)

Process Failure Mode Effect Analysis (PFMEA)

Control Plan

Advanced Product Quality Planning (APQP)

8D/Root Cause Analysis (RCA)

Quality Control (QC) Techniques

Statistical Process Control (SPC)


Audit, Risk and Compliance

Software Development Life Cycle (SDLC)

Change Management (CM)

Software Quality Assurance (SQA)/Testing

Project Management

Business Analysis

Business Process Mapping/Management

Professional History

InnovaThink, Inc.

Compliance and IT

Quality Leader (July 2019 – Present)

Quality Management Representative (July 2019 – Present)

Eli Lilly and Company Quality Specialist (July 2019 – Present)

Performs related works in the following standards and practices: Six Sigma, ISO 9001 (QMS), ISO 27001 (ISMS) Sarbanes Oxley (SoX), CMMi, ITIL and COBIT.

Performs internal quality audit activities in relation to the Corporate ISO certification program.

Conducts quality-related trainings in the organization.

Creates overall Quality Plan to improve the organization’s quality management system.

Spearheads the organization’s Quality Management System activities in compliance with ISO 9001 requirements.

Facilitates the organization’s Management Review with CEO and Management Committee (ManCom) as attendees.

Acts as subject matter expert for the system retirement of applications being used by Eli Lilly and Company.

Coordinates with System Owner and System Custodians in assessing the systems scheduled for retirement.

Heads the Change Control Board (CCB) weekly meeting to discuss the enrolled change requests prior development and closes change requests.

Reviews the change request tickets deemed for closure.

Leads the organization for Business Continuity Management (BCM) activities.

AIG Shared Services Philippines, Inc. (Global IT Center Philippines)

Business Operations Delivery

Business Operations Delivery

Internal Operations Audit Lead (April 2017 – November 2018)

Internal Operations Audit Specialist (January 2017 – March 2017)

Member of the Global IT Center Local Privacy Team (LPT)

Provided an independent, objective and assurance activity to improve Global IT Center Philippines operations through the assessment of design and operation controls.

Executed risk-based process focus audits from engagement planning, risk assessment, testing, report writing and post engagement follow-ups.

Identified deviations from policies, standards, internal controls, procedures and local regulatory requirements, i.e. Republic Act No. 10173 or Data Privacy Act (DPA) of 2012 to recommend actions to mitigate the risks arising out of such deviations.

Collected potential process improvements based from the identified findings.

Conducted Risk Controls Self-Assessment (RCSA) to evaluate the effectiveness of the actions after natural or inherent risks have been reduced by risk controls.

Identified activities that may contribute to loss in profit, add to organizational expenses that may further lead to financial risks or reputation damage.

Reported organization’s assessment results and recommendations to senior management.

Acted as the organization’s primary point of contact in managing external audit activities.

Responded to privacy risk incidents with the guidance of the AIG Global Privacy Team (GPT) and AIG Global Compliance Group in conducting investigation of the identified potential privacy breach incidents to comply with DPA.

Business Analyst (April 2016 – December 2016)

Liaised between end-users and development team for the creation of the AIG Time Management System (ATMS).

Produced comprehensive documents outlining user specifications, business process, functional specifications, test cases and system recommendations.

Lead user acceptance testing (UAT).

Identified, tracked, reported and coordinated with the development team regarding the identified issues.

Provided user training and documentation to key users as new functionality and system enhancement is rolled-out.

Quality Management Group

Global IT Process Quality Auditor (April 2015 – March 2016)

Performed Process Quality Audit (PQA) to AIG’s sixteen (16) Business Units based on AIG Organization’s Set of Standard Processes (OSSP) and AIG Application Development and Maintenance (ADM) standards, i.e. Software Development Life Cycle, Quality Assurance and Change Management.

Prepared audit reports and coordinated with AIG’s Corporate ADM Team and stakeholders in New York, USA.

Quality Specialist 3 (May 2013 – March 2015)

Provided assistance to projects in setting up their quality infrastructure including metrics mechanism.

Assisted the projects in ensuring compliance with OSSP and ADM requirements.

Rolled out new initiatives and tools to projects.

Conducted quality coaching sessions with the project team to discuss status of the project’s deliverables, quality gate reviews and resolutions, issues and risks, incidents root cause analysis and metrics results.

IBM Global Process Services

Center Quality Management

Quality Management System (QMS) Group

QMS Process Lead (October 2010 – April 2013)

ISO 9001 Lead Auditor (April 2011 – April 2013)

Acted as a custodian of the organization’s quality management system with reference to ISO 9001 frameworks.

Executed process-based audits from engagement planning, testing, report writing and post engagement follow-ups.

Provided detailed plan for the monitoring and improvement of quality processes of the organization.

Reviewed organization compliance against quality process requirements.

Reviewed corrective and preventive actions of groups related to the identified nonconformances during internal quality audit (IQA).

Participated in management reviews with the organization’s QMS Lead, Center Quality Manager and the rest of the organization’s leadership team.

Coordinated with Six Sigma team for possible projects from the identified deviations during IQA.

Facilitated Business Management Reviews (BMR) with IBM GPS Leadership team.

Conducted compliance testing for SSAE16 (SAS70) and coordinated with the Global SSAE16 team.


Software Engineering Process Group (SEPG)

Software Engineering Process Group (SEPG)

Quality Account Management Consultant (August 2008 – October 2010)

Assisted the projects in setting up their quality infrastructure tailored with organization’s defined software process in compliance with Capability Maturity Model Integration (CMMi).

Set up project’s metrics mechanism by defining metrics applicability, metrics tools usage, metrics generation and submission of metrics report to the organization and service groups.

Rolled out initiatives and tools related to quality infrastructure.

Provided process training related to organization’s defined software processes.

Conducted regular quality checkpoint meeting to supported projects as per defined frequency to discuss project-related issues and risks and recommends improvement plans, status of the project’s performance with organization’s initiatives and other quality-related action items.

Provided status to Senior Executives via weekly quality updates.

EPSON Precision Philippines, Inc.

Quality Assurance Department

Quality Assurance Department

Quality Management System Over-All Coordinator (September 2007 – August 2008)

ISO 9001 Internal Auditor (September 2007 – August 2008)

Kept, established, revised and implemented organization’s Quality Management System (QMS).

Updated and controlled documentation of the organization by maintaining and ensuring compliance against quality standards.

Provided assistance in coordinating audit programs including internal and external audit activities.

Gave updates to the Quality Management Representative (QMR) and Deputy QMR in regard to the organization’s readiness for upcoming appraisals and re-appraisals.

Provided overview of the organization’s QMS to new employees.

ATS Production Department

Production Management Group Staff Engineer (July 2003 – September 2007)

oTraining and Audit

oQS 9000 Coordinator

oISO/TS16949 Coordinator

oISO 14001 Coordinator

oISO 14001 Internal Auditor

oATS Production Maintenance Staff Engineer

Ensured trainees are properly trained prior endorsing to Production.

Reviewed work training procedure for the continuous improvement of the training system.

Kept, established, revised and implemented Production procedures.

Conducted quality and environmental awareness program to all production personnel.

Identified and reviews potential aspects of the Production that have impact on the environment.

Worked closely with the Pollution Control Officer (PCO) about updates of the environment management system of the organization.

Conducted and evaluated organization’s environmental compliance against ISO 14001.

Industry Exposures


Information Technology

Business Transformation Outsourcing



AIG Time Management System (ATMS) Project

IBM GPS Manila Delivery Center Customer Satisfaction Survey: Voice of the Customer (VoC) Project

IBM Global Process Services ISO 9001 Re-Certification Project

IBM Global Process Services ISO 9001 Certification Project

EPSON Precision Philippines, Inc. ISO 9001 Re-Certification Project

EPSON Precision Philippines, Inc. ISO 9001 Certification Project

Awards and Achievements

Greatest Collaborator Galaxy Awardee, AIG Shared Services, November 2017

ADM Cause for Applause Awardee, AIG Shared Services, March 2017

IBM Top Talent Awardee, IBM Global Process Services, May 2013

Achieved and Retained IBM Global Process Services ISO 9001 Certificate

Achieved and Retained EPSON Precision Philippines, Inc. ISO 9001 Certificate


COBIT 5 Foundation, February 2018

ITIL v2011, May 6-8, 2015

Educational Background

College: Polytechnic University of the Philippines (PUP), Manila

Bachelor of Science in Electrical Engineering, 2002

Seminars/Trainings Attended

Data Storytelling for Business, Data Seer, September 2018

COBIT 5 Foundation, February 2018

Risk-Based Internal Audit (RBIA), September 2017

ITIL v2011, SAS Management, May 6-8, 2015

ISO 9001:2008 Lead Auditor Course, Neville-Clarke, April 11-14, 2011

ISO 9001:2008 Awareness Training, SNI, EPPI Laguna Plant, 2007

ISO/TS 16949 Awareness Training, SNI, EPPI Laguna Plant, 2007

DOJO Training, EPPI Lipa Plant December 8-11, 2006

Elementary Japanese Lesson (Level 4), EPPI Laguna Plant, May 2006-December 2006

New Epson Safety Program Training, EPPI Laguna Plant, January 2006

ISO 14001 EMS Internal Auditor Course, SNI, EPPI Lipa Plant, 2005

QS9000 Coordinators Training, SNI, EPPI Laguna Plant, July 2005

QC in Manufacturing Training, SNI, EPPI Laguna Plant, July 2005

Proper Usage of Personal Protective Equipment, EPPI Laguna Plant, June 2005

Intro to QC Training, EPPI Laguna Plant, June 2005

Orientation on Significant Changes on ISO14001:2004, EPPI Lipa Plant, May 2005

Poka Yoke (Mistake Proofing) Training, SNI, EPPI Laguna Plant, February 2005

ISO 14001 EMS Auditor Training, SNI, EPPI Laguna Plant, December 2004

Takt Flow Activity Training, EPPI Laguna Plant, August 2004

ISO 14001 Appreciation Course Training, SNI, EPPI Laguna Plant, May 2004

QS 9000 Awareness Training, SNI, EPPI Laguna Plant, April 2004

Total Preventive Maintenance (TPM), Lima Hotel, Lipa, Batangas, November 2003

I certify that the above information is true and correct to the best of my knowledge.


Available upon request.

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