Head of Sales
Sales Leader/Account Management/Customer Relations
Dynamic and results-driven Sales Leader with over 20 years of experience in multiple industries. Specialized in operations management, implementation strategies, organizational efficiency, and performance tracking/analysis techniques. My goal is to manage a team first/company first environment with #1 focus on world class customer experience. My teams are successful because we consult with knowledge, transparency, care, and passion-- always putting our customer first. Reputation for building and leading cohesive, high performance sales teams, optimizing pipeline management/talent management strategies to maximize productivity, work culture, and customer satisfaction. Expertise in managing all levels of the sales cycle/funnel.
“Jonathan is the best operating sales leader I have had the opportunity to work with in my career. His energy and passion for taking care of customers and his sales teams is second to none. Jonathan’s team consistently outperformed quota, topping revenue growth of 30% or MORE each year he managed the organization. He exceeded those targets by doing the right thing, treating people the right way; always building relationships and coaching his team appropriately. Jonathan’s unique skill sets and personality make him an asset to any sales organization looking to grow rapidly and maintain talent” Noel Hillman, Director of Sales & Sales Operations at Kabbage, Inc.
CAREER HIGHLIGHTS & ACHIEVEMENTS
Developed and Optimized a sales department that has achieved a 52% year-over-year production growth for three consecutive years while averaging 32% of the company’s overall loan originations from existing customers.
Mentored and coached many successful account reps and producers, 5 of whom were promoted to management positions within 1.5 years. (2018/2019)
Strategized with the Vice President of Sales to restructure the daily operations within the sales department. Enhanced the overall sales process to increase KPIs by 25% and improve loan originations by 50%.
Hired, trained, and supervised over 30 sales managers and sales executives across two national branches. Planned goal management meetings and direct report check-ins to ensure teams exceeded performance goals.
Recognized with a Forbes Regional Business Spotlight in October 2012 for demonstrating exemplary leadership and management skills that resulted in high KPI and process scores across regional strategy metrics.
Selected as Manager of the Year in 2017 and 2018. 2012 Winner’s Circle Qualifier and 2009 Sales Manager of the Year.
Head of Sales, Kabbage, Inc., Atlanta, GA June 2015 – January 2020
Promoted from Sales Representative to Sales Manager to Head of Sales within first two years at the company for increasing production capabilities and exceeding annual production targets.
Responsible for daily operations of the Relationship/Account Management teams to ensure execution of sales process and pipeline management, yielding results in line with Company Goals
Developed and supervised a team of six Sales Managers and 30 Account Managers in achieving a 52% production increase year over year while averaging 15% above quota achievement.
Collaborated with the VP of Sales to optimize sales process and implement a compensation plan that resulted in a 25% increase in KPIs and a 50% growth in loan originations.
Leader in cross function initiatives with multiple departments to identify pipeline opportunities and ensure product efficiency for our customer
2790 Avington Lane SE ~ Smyrna, GA 30080 ~ 843-***-**** ~ email@example.com
PROFESSIONAL EXPERIENCE (Continued)
Studio/General Manager, Orange Theory Fitness, Atlanta, GA March 2014 – June 2015
Managed daily studio operations including client relationships, membership sales, marketing campaigns, and event planning. Responsible for payroll, scheduling, and tracking sales goals.
Hired, trained, and supervised sales associates capable of exceeding weekly and monthly revenue goals while scoring receiving exemplary customer satisfaction reviews.
Managing Partner, Cornerstone Wealth Advisory, Atlanta, GA April 2010 – March 2014
Oversaw the current producer force of 40 – 60 agents. Supervised recruitment, hiring, and training procedures for both internal and external sales team development.
Established and built sustainable relationships with partner companies including ING, Lincoln Financial, Aviva, John Hancock, Mutual Omaha, Trans-America, and North American.
Served as the executive consultant to the Virginia and Greenville branches. Developed teams to exceed personal and professional annual targets, generating over $21M in Branch premium.
Unit Sales Manager, Cornerstone Wealth & Tax Advisory, Charleston, SC January 2009 – April 2010
Managed the growth and development of the sales team. Hired and trained new agents to high-performance field teams that generated over $2.2M in Annuity Collections.
Collaborated with Branch Manager to set competitive yearly targets. Increased annual sales across all field teams. Ranked as top producer across the branch.
Unit Supervising/Acting Branch Manager, Bankers Life and Casualty, Charleston, SC April 2004 – January 2009
Recruited and trained new producers while simultaneously managing a team of 35 producers and field trainers to continually expand the branch client base.
Mentored and supervised agents in prospecting leads, conducting sales calls, and maintaining relationships with new and existing clients.
Owner/Operator, Drycon Carpet Cleaning, Hilton Head Island, SC January 1999 – April 2004
Negotiated all cleaning contracts with vacation rental agencies. Developed a wide network of clientele in across the island through positive word-of-mouth references.
Managed all the daily operations including marketing, prospecting, advertising, budgeting, and business development in the local market.
EDUCATION Tennessee Tech University, Cookeville, TN, 1993 – 1996
Northeast State Tech, Blountville, TN, 1992 - 1993
TECHNICAL Salesforce.com, Microsoft Office Suite (PowerPoint, Excel, Outlook, Word), Outreach, Sales Engage
RECOGNITION 2012 Winner’s Circle Qualifier, 2009 Sales Manager of the Year, 2007 Agent of the Year, 2005 Regional Field Trainer of the Year Runner-Up, 2004 Rookie of the Year
REFERENCES Available upon request