Service Representative Sales

Abdalla Mohammad Abdalla Abdalfadial

Phone number 009***********

Date of birth 11-Mar-1991

Nationality Sudanese

Email address adczd2@r.postjobfree.com

Address Dubai, International City

Experience

Customer Service Representative – Zain Sudan

Feb 2017 – Feb 2018

Manage large amounts of incoming calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Provide accurate, valid and complete information by using the right methods/tools. Sales Representative – Option Travel and Tourism

(Mar 2019 – Feb 2020)

Managing relationships with clients

Supervise the devices and machines for the clients (delivering, maintenance, sales reports)

Collecting cash payments from the clients due to the company Customer Service Representative – Terhal Company

May 2018 – May 2019

Manage large amounts of incoming calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Provide accurate, valid and complete information by using the right methods/tools. Translator – Ministry of Interior –Sudan

Jun 2015 – Jun 2016

Read given material and research industry-specific terminology

Convert text and audio recordings from one language to one or more others

Ensure translated content conveys original meaning and tone

Prepare subtitles for videos and online presentations

Cross-reference specialized dictionaries and translation tools to check quality of translation

Proofread translated texts for grammar, spelling and punctuation accuracy English Teacher – Alamair School

Jun 2014 – Jun 2015

Organize classroom lectures and coursework

Prepare materials and activities

Assign homework and interesting exercises

Identify students with special requirements and create individualized plans

Determine exam and assignment grades

Provide feedback based on workload and classroom behavior

Keep a record of students’ attendance and grades Qualifications

*Bachelor degree

University of kurdufan- faculty of Arts department of English Grade - pass – Dec 2014.

*Diploma

Electronic Accounting on (Sudacad Telecom Academy) Nov2016 - Dec2016.

Subject grade Subject grade

- MS Excel V. good. - Peachtree V. good.

- Quick books V. good. - Final result V. good.

Personal skills

Computer skills (printing, writing, MS Excel….). Team player. Sales Communication skills. Teaching. Translation

Stress management. Customer Service. Accounting

Language

Arabic language native language

English language fluent

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