Social Media Digital Marketing

FELIX L

Mobile: +91-729******* Email: adczbz@r.postjobfree.com Tamil Nadu, India.

LinkedIn: https://www.linkedin.com/in/felix-l-78179095 Profile Summary:

Result-oriented professional looking to leverage 4+ years of coordination experience in the learning and development industry, designated as a single point of contact for client relations, training and marketing programs. CAPM, having passion to utilize the skills and contribute the best practices for achieving the organizational goals.

Key Skills:

Data Management

People Management

Written & Verbal Communication

Interpersonal Skill

Planning & Organizing

MS Word, Excel, Power Point & Access

Social Media Management

Customer Acquisition

Work under pressure

Multi-tasking

Career Objective:

Passionate and dedicated professional with 4+ years of experience seeking to work in an organization where I can become associated with the company, exploit my interpersonal and management skills and gain experience while enhancing the company’s productivity and reputation. Core Competencies:

Coordinate all administrative aspects of the training.

Measure training effectiveness by collecting feedback about the trainers and the training sessions from the audiences.

Identify and incorporate improvements to the training curriculum based on trainees’ feedback.

Work with procurement and legal partners to produce training contract agreements.

High degree of emotional intelligence and ability to work effectively in a team.

Excellent at building rapport with both existing and potential customers in order to ensure their satisfaction with the company services and foster loyalty.

Measuring the impact and effectiveness of the growth strategies in social media platforms to improve the marketing.

Identify marketing trends, insights, optimize spend and performance based on the sights. Work experience:

Training Coordinator / Digital Marketing Executive, Infocareer Private Limited, Chennai

Jan 04, 2017 & Present

Communicate learning event details, pre-work assignments, schedule and/or course changes, reminders about upcoming sessions. Created and maintained the training calendar.

Organize training programs on management courses like, PMP, PgMP, Agile, ITIL, Lean Six Sigma and other PMI courses based on the requirement of the clients.

Provided support to Program Manager, Business Services Manager and client when requested.

Develop and manage reports on completed training throughout the network. Maintain the attendance and payment records of the client and the faculties.

Prepare specific printed materials to each training session and ensure all participants have the requisite materials prior to event.

Work with the subject matter experts (SMEs) and mentors to design, develop and deliver training materials.

Monitor the learning group (WhatsApp) and respond or route for the appropriate response.

Support the concerns of participants which includes activation of e-learning portals, application process for the certification exams and fixing appointments with the subject matter experts for mentoring before appearing for certification exams.

Creating and executing the marketing contents through Social Media, SMS and E-mail based marketing campaigns.

Manage all digital marketing channels and accomplish Social Media efforts and striving to improve the results.

Business Development Executive,

The Soilers Solutions, Chennai

Jul 06, 2015 to Dec 21, 2016

Maintain positive relationships with existing clients by providing quality service in an effective manner.

Research and identify new market opportunities.

Support in writing emails and follow up calls.

Maintain knowledge about the product and service offerings of the company.

Arrange meetings for senior management with prospective clients.

Building contacts with potential clients to create new business opportunities.

Preparing sales forecasts and data analysis reports for the management.

Reviewing client’s feedback and inform the management for implementing necessary changes and keep the database updated.

Education:

B.E. - Electronics and Communication Engineering

Jeppiaar Engineering College, Chennai, India.

(Anna University affiliated, Chennai, India)

August, 2011 to May, 2015

Certifications:

Certified Associate in Project Management – CAPM®

International English Language Testing System – IELTS™ - CEFR Level C1 Trainings:

Trained in Microsoft Project 2013 application for managing projects.

Trained in Microsoft Visio 2010 application

Achievements:

Managed a team (3 members) and achieved group sales target of Rs. 38 lakhs for Q3 & Q4 2019. Increased 31.94% sales & income from 2017 - present

Maintained a 5-star rating for Infocareer’s training & customer service on Google over 3+ years

Supported 100+ potential Managers/ Team Leads in securing PMP certification after training Hobbies:

Play strategy computer games

Playing Football

Creating banners with Power point and Photoshop

Languages Known: English, French (Beginner), Tamil

Contact this candidate