I am a seasoned professional with comprehensive experience in sales, marketing, aggressive market penetration, customer relationships and operations in B2B as well as B2C segments. I have lived and worked in the North-East region (particularly Assam) for several years, and am therefore well aware of the local area, language and its people.

Sep 19 – Feb 20 Entrepreneur Self-employed, Guwahati

Sep 18 – Aug 18 Sr Relationships Manager D.Light, Guwahati

Aug 17 – Jun 18 Area Sales Manager Gurusons, New Delhi

Apr 14 – Jul 17 Telecom Fraud Analyst Ominiglobe, New Delhi

Nov 09 – Sep 13 Manager – Emerging Markets Airtel, Guwahati

Nov 07 – Nov 09 Store Manager Airtel, Guwahati

Nov 05 – Nov 07 Executive Collection Officer Aircel, Guwahati

Sep 03 – Nov 05 Sales Executive Hyundai, Guwahati

Profile Walkthrough: https://drive.google.com/open?id=1ypPKlXxAxIJwhm0MnzN6yjEiW0aU3uTz

Experience

SEP 19 – FEB 20 ENTERPRENEUR/ SELF-EMPLOYED GUWAHATI

Tried to start my own poultry farming business selling Turkey

Worked as a freelancer for International Service Check as part of which I assessed the customer handling skills of staff at prominent retail stores in Guwahati

SEP 18 – AUG 19 SENIOR RELATIONSHIP MANAGER GUWAHATI

D.LIGHT SOLAR SYSTEMS

Responsible for managing external relationships with potential as well as existing partners and customers in the North East and striving to build and maintain long-term relationships with them.

Promote sales, supply and customer service processes with the “What’s in it for me?” mindset

Understand customer needs and develop strategic plans to address them

Scope out additional business development opportunities for revenue generation

Generate and forward upselling and cross-selling opportunities to the sales team

Take steps to retain customers, renew contracts and ensure contract adherence

Schedule regular meetings with customers and partners to understand any pain points and take steps to address them quickly and effectively

Identify key employees in partner companies and motivate them to cultivate and maintain profitable relationships

Build a cohesive internal team and keep them motivated to achieve individual and team targets

Represent the company at various forums, sales exhibitions and investor meets

AUG 17 – JUN 18 AREA SALES MANAGER DELHI/ NCR

GURUSONS COMMUNICATIONS

Sales & marketing in Delhi zone and entire North-Eastern region for B2B/ corporate customers

Maintained cordial relationships with government and private sector clients

Lead generation, follow-ups and account/ relationship management

Propose various sales/ discount schemes to the management for consideration

Prepared regular reports for management on sales update, coverage, forecast etc.

Brands: Polycom, Siemens, Cisco, Honeywell, Canon etc.

Products: EPABX, Printer, Photocopier, Projector, AV Conferencing, CCTV etc.

APR 14 – JUL 17 TELECOM FRAUD ANALYST DELHI/ NCR

OMINIGLOBE INTERNATIONAL

Customer background verification & assessment of bad debts for an Australian Telecom giant

Authorise suspension of services and cancel delivery of handsets to fraudulent customers whilst ensuring genuine customers are not affected

NOV 09 – SEP 13 MANAGER – EMERGING MARKETS GUWAHATI

BHARTI AIRTEL

Complete management of over 520 Airtel Service Centres in the Guwahati zone (15 districts)

Developed retail and corporate distribution channels

Managed 2 Airtel Relationship Centres (ARCs) and 16 Airtel Exclusive Outlets (AEOs)

Improved customer satisfaction by holding regular service camps to resolve customer issues quickly and in a hassle-free manner

Took steps to retain customers, especially the high-ranking Platinum customers

Introduced, promoted and sold new products like Airtel Money and ensured targets are met

Prepared detailed monthly report for management about number of new customers, total recharge value, change of bill plans, number of complaints handled etc.

Reviewed and improved Airtel branding and visibility in all centres managed by self

Remove impediments immediately to enable staff carry out their duties

Conduct staff training on products/services and on customer handling

Motivate staff to meet targets and uphold service standards

NOV 07 – NOV 09 STORE MANAGER GUWAHATI BHARTI AIRTEL

Managed the largest Airtel Relationship Centre in the North Eastern region

Led a 15-member team and facilitated the smooth running of the centre

Managed front-office activities like selling new connections and recharges

Managed back-office operations like daily SIM activations and daily data entry

Handled escalated customer complaints and grievances in a prompt and efficient manner

Promoted brand awareness and maintained cordial relationship with all customers

Implemented various measures to increase customer retention like converting postpaid customers to prepaid, or giving them 'safe custody' which allows them to keep their connections active for up to 3 month without using it

Monitor incoming revenue flow and launch new incentives & schemes

Increased brand awareness and took measures to increase customer retention

Prepared detailed weekly and monthly sales reports

NOV 05 – NOV 07 EXECUTIVE COLLECTION OFFICER GUWAHATI

AIRCEL

Handled customer bill collections, queries and complaints

Sales of new cellular connections and price plans launched by Aircel

Provided back-office administrative support

SEP 03 – NOV 05 SALES EXECUTIVE GUWAHATI MUKESH HYUNDAI

Marketed and sold Hyundai cars based on customers’ requirements, budget and choice

Consistently achieved and exceeded sales targets set by management

Handled back-office paperwork and administrative tasks related to car sales

Enhanced customer experience by providing professional and friendly customer service

Short-term roles

SALES & MARKETING EXECUTIVE

Birla Sun Life Mutual Fund

Guwahati

TELE-MARKETING EXECUTIVE

Hotel Dynasty

Guwahati

MARKETING EXECUTIVE

Motorola and Speed Petrol

Pune

Education

2010 MBA – Marketing Sikkim Manipal University, Guwahati

2005 B.Sc. – Micro Biology Bharati Vidyapeeth, Pune

Accomplishments

PROFESSIONAL ACCOMPLISHMENTS

Received appreciation mail from Director Sales and HR(dlight) for Top Performance consecutive two quarter

Apperciated mail by International Service Check team for the assessment I had submitted on customer handling skills of staff at prominent retail stores in Guwahati

Won the Airtel Best Floor Manager award twice in the entire North-eastern region

Received appreciation letter from Airtel COO for conversion of Tata Indicom customers

Successfully led team to increase the Airtel Relationship Centre score from 40% to 80%

Achieved and maintained 100% results in postpaid and prepaid 4hrs-activation

Increased customer retention by reducing churn to under 1.8%

PERSONAL ACCOMPLISHMENTS

Took part in fund raising activities for Help Age India in Shillong, Meghalaya

Won several awards in fashion shows and contests like the Mr. Alcheringa 2004 –1st Runners-up (organised by IIT-Guwahati) and Mr. Valentine 2004 – Best Looks

Other information

Availability: Immediate

Father’s name: Col. P.K. Bujor Barua (Retd)

Hobbies: Wildlife/nature, gardening, watching movies etc.

Languages known: English, Hindi and Assamese

References: Excellent references available upon request

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