Mark Metcalf, MBA-HRM

Newark, DE *****

859-***-****

adczad@r.postjobfree.com

SUMMARY

Human Resource, recruiting, Career Services professional with over twenty-five years’ experience in the areas of personnel records and benefits management, payroll, career counseling, safety management and recruiting. Dynamic leader with vision, organizational skills and a record of accomplishments built on the ability to create and maintain relationships, produce results and bottom-line growth. Additionally, highly versed in management, sales, problem solving, analytical thinking and improving upon existing systems for growth and positive change.

EDUCATION

2010 to 2013 Master of Business Administration in Human Resource Management

Indiana Wesleyan University - Lexington, KY

2008 to 2010 Bachelors of Arts in Homeland Security, Corporate Management, and Assessment

Midway College - Midway, KY

SKILLS

Career Development

●Workforce Development

●Full Cycle Recruitment

●Diversity Recruiting

●Relationship Management

●OFCCP

●Applicant Tracking Systems

●Post jobs on LinkedIn

●Strategic Sourcing

●Educate Hiring Managers

●Staff Development Training

●Salary Analysis

●Continuous Improvement

●Strong Interpersonal and Communication Skills

●Career Services/Placement

●Leadership

●Relationship Management

WORK EXPERIENCE

Director or Career Services November 2019 to Present

Cecil College, North East, MD

●Provide leadership for the management of the career advising center to include hiring, supervision, professional development, programming, and scheduling for full-time and part-time staff members.

●Develop and implement annual goals and objectives for the department including descriptive measures to assess the success of the department’s initiatives.

●Provide leadership to ensure that career services are made available to students through programming, in college publications including website and social media, and through collaborations with the faculty.

●Provide leadership to develop collaborations with representatives from the credit faculty and continuing education to ensure that all career advisors maintain a current knowledge base of career options embedded within each discipline.

●Provide individual and group career counseling sessions to degree and non-degree students

●Provide employment services to degree and non-degree seeking students, including assistance with a job search, interviewing, resume, and correspondence.

●Develop and maintain effective relationships with employers and recruiters as it relates to job development opportunities for students.

●Develop programs and activities to strengthen college relationships with regional employers. Follow through on request for services to assist regional businesses with recruiting employees.

●Participate in all activities related to career development in cooperation with Cecil County Public Schools including conferences, training, and program development.

●Co-chair the College-wide Work Experience committee, providing a link between academic and work environments and workforce readiness.

●Promote workforce readiness and career development by collaborating with faculty in the classroom setting.

Centura College, Newport News, VA August 2017 to September 2019

Director of Career Service

●Organized and advertised several career events and employer events per year, as specified by the Corporate Office of Student Affairs.

●Facilitated Resume and Interviewing classes at Virginia Career Works, Employment Commission.

●Cultivated successful partnerships with the local business community, creating an ever-growing network of employers with whom students and graduates may have the ability to interview for in-field employment.

●Maintained and managed Graduation and Employment charts/binders for all programs to ensure compliance with accrediting standards though ACCSC while working with over 150 current students and 200 recent graduates.

●Accomplishment: Developed and implemented the Centura Connection, Alumni Events and other new networking events.

●Accomplished above average employment rate for all current programs.

Williamsburg Plantation, Williamsburg, VA January 2017 to August 2017

Senior Human Resources Business Partner

●Conducted on-boarding for new hires completion of new hire paperwork.

●Entered new-hire information in Human Resource Information System.

●Updated employment and compensation changes as needed.

●Responded to onsite employee inquiries; answered calls and emails concerning various subjects, including the on-boarding process, benefits eligibility, insurance questions, schedules, scholarship program, policy questions, bonus inquires and workers compensation incidents.

●Handled all customer liability claims and workers compensation claims.

●Maintained electronic employee files.

●Additional responsibilities include:

oFMLA inquires.

oADA interactions and reporting.

oChair of onsite Safety Committee.

oAnnual benefit open enrollment.

●Investigated employee and customer complaints.

●Assisted managers in the coaching and disciplinary action process.

Centura College, Newport News, VA August 2016 to January 2017

Career Service Coordinator

●Connected with students at New Student Orientation in order to outline the goals and objectives of Career Services in relation to the goals and objectives of each student.

●Conducted professional and career development workshops and seminars with regularity, as specified by the Corporate Office of Student Affairs.

●Assisted recent graduates, alumni, and active students in career placement.

●Cultivate successful partnerships with the local business community, thereby creating an ever growing network of employers with whom students and graduates may have the ability to interview for in-field employment.

●Organized and coordinated on-site career fairs and employer events.

●Worked with external staffing agencies to facilitate employment opportunities for graduates.

●Responsible for placing 70% of graduates in their field of study with a high rate of success.

City of Newport News, Newport News, VA September 2015 to June 2016 Human Resources Generalist/Recruiter

●Provided a full range of support to assigned department and function as a strategic partner in various human resources functional areas such as employment, employee relations, classification and compensation, performance management and training.

●Coordinated recruitment and employment activities by developing recruitment strategies; conducting job analysis; revising job descriptions; screening and evaluating applicant qualifications; developing or reviewing interview questions; participates on interview panels; attends career fairs; develops and maintains relationships with employment agencies, universities, hiring managers; and facilitate on-boarding.

●Responsible for reviewing reclassification requests, performs salary analysis, establishes job requirements and standards, develops job descriptions and recommends appropriate classification and placement of jobs, conducts and responds to salary surveys as appropriate.

●Reviewed and processed a variety of personnel actions for consistency and conformance to laws, policies, procedures and practices; identified discrepancies and worked with requesting departments to resolve problems or determine appropriate procedures; provided information and interpretation of policies to applicants, employees and managers.

●Performed other duties by participating on special project teams, served as team facilitator, met with department directors to discuss organizational strategies, developed and conducted presentations and training, generated and processed employment requisitions, represented the City at hearings involving unemployment compensation claims, and conducted employee exit interviews.

AECOM/URS, Richmond, KY July 2013 to August 2015 Human Resources Generalist/Recruiter

●Recruited over 150 maintenance personnel over two years; half of the required staff.

●Executed Diversity Outreach Programs and Activities, attended the Diversity and Inclusion Conference 2014.

●Implemented a two tier applicant qualification system.

●Full-cycle recruiting within the AECOM vacancies and obligations.

●Sourced and identified leads for open positions through various channels including Internet job boards, Internet data research, resume databases, associations, networking, and more.

●Facilitated the hiring of qualified candidates by working closely with business leaders, hiring managers, HRBP and delivery executives and by following hiring policies and procedures to meet talent related development, strategies, and initiatives.

●Contacted, interviewed, and checked references for interested and qualified candidates.

●Experienced with Virtual Edge Applicant Tracking Systems, job postings, reference checking, applicant testing, and offer letters.

●Cultivated relationships for sourcing applicants i.e., Colleges, Universities, Institutions, and other sources of applicants. Sourced, set up, and represented the company at job fairs, symposiums, and military recruiting events.

●Developed creative sourcing strategies to build appropriate pipelines to meet hiring goals.

●Evaluated candidates’ resumes against job requirements and qualified candidates through detailed interviews, assessed skills and technical abilities as required.

●Scheduled interviews for qualified candidates with hiring managers and dispositioned them as required.

●Developed staffing plans in conjunction with management.

●Prepared analyses on an annual basis, or as needed, to determine the competitiveness of the Company's compensation levels.

●Monitored performance management system for compliance with Company policy and prepared reports to identify rating distributions.

●Counseled employees on benefit plan options and employee eligibility.

●Interacted with all levels of the organization.

University of Kentucky/Department of Defense, Lexington, KY August 2010 to June 2013 Logistics Technician

●Managed $100,000 budget to purchase uniforms, operational, and advertising items for UK ROTC.

●Managed over $100,000 government vehicles and maintenance.

●Inspected various JROTC programs for regulatory requirements and compliance.

●Coached, taught, and mentored 5 part-time personnel in US Army logistics standard operating procedures.

●Coordinated with staff personnel for purchase of operational and advertising needs.

●Continued to recruit for the National Guard and Army ROTC in a secondary role utilizing previous contacts and center of influences.

Kentucky Army National Guard, Lexington, KY July 2007 to August 2010

Recruiting Manager (Area Supervisor/Recruiter)

●Highlighted the benefits of military service and customized benefits package for candidates.

●Contacted, interviewed, prepared resumes and checked references for interested, qualified candidates.

●Consistently excelled and surpassed the individual recruiting goal by 20% annually.

●Personally recruited 65 qualified personnel in 32 months which equated to $101,000 per month.

●Supervised 17 Recruiters with an area of 10 counties that consisted of 22 High Schools and 13 Colleges.

●Managed a budget of $20,000 utilized for advertisement, school luncheons, and various advertising programs.

●Considered the subject matter expert for ROTC programs for Kentucky National Guard.

●Collaborated with other experts to present information to local National Guard units.

●Trained new recruits with the outcome of them graduating within the top 10% of their class.

Kentucky Army National Guard, Danville, KY September 1990 to July 2007

Human Resource Manager/Commander

●Developed training programs both individually and on teams. Designed training activities, wrote and designed training media and evaluation instruments.

●Processed, verified, and maintained personnel related documentation including: staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

●Explained personnel policies, benefits, and procedures to employees and job applicants.

●Recorded data for each employee including such information as: addresses, weekly earnings, absences, amount of production, supervisory reports, performance evaluations, and dates of and reasons for terminations.

●Delivered training programs, individually and in teams, including: presentation, facilitation, and coaching. Evaluated training processes both internal and external.

●Examined employee files to answer inquiries and provide information for personnel actions.

●Subject matter expert in examinations, eligibility, salaries, benefits, and other pertinent information.

●Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.

●Mentored, counseled, and advised soldiers on career decisions and their relevant paths to success.

●Managed over $80,000,000 worth of equipment to be fully mission capable with a readiness rating of 97%.

●Commanded 30 soldiers in Iraq, separated by hundreds of miles, to accomplish unit missions.

MILITARY EXPERIENCE

Kentucky Army National Guard November 1989 – August 2010

●Enlisted: November 1989 as Human Resource Specialist

●Branch: US Army National Guard (AGR) Full-Time

●Rank: SFC/E7

●Retired; US Army Aug 2010, commanded 20 soldiers from Jan 1999 – Jul 2007, commanded 30 soldiers in Iraq from Apr 03 - Apr 04, commanded 20 soldiers in Dominican Republic from Feb 05 - May 05 on humanitarian mission, commanded 20 soldiers in support of Hurricane Katrina, supervised 17 recruiters as the area supervisor from Jul -07 - Aug 10.

●Recipient – Army Commendation Medal – Distinguished service while deployed to Operation Iraqi Freedom OIF 1-2.

●Recipient – Meritorious Service Medal – Meritorious service while deployed to the Dominican Republic – New Horizons humanitarian mission.

●Consistently recognized throughout a 21+ year career for outstanding performance.

PROFESSIONAL ASSOCIATIONS

●Denbigh Warwick Business Association, Treasurer

●Blue Grass Society for Human Resource Management

●Diversity Committee

●Life member of Veterans of Foreign Wars

●American Veterans

●American Legion

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