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Manager Customer Service

Muscat, Muscat Governorate, Oman
3000 CTC
April 27, 2020

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Dated: **th April,****.

To : The Human Resource Department,

From: Abdulaziz Shaikh.

Dear Sir/Madam,

Kindly find below My Resume for A Suitable position in your Organization. Which relates strongly to my over 30 years’ of experience in Hospitality Industry Business. As being in the business since 1989,I believe I meet all the essential criteria of the position which highlights my experience and demonstrated talent I would bring to your organisation which include effective execution of standard of operation and Collaborates with internal and external business partner network to accomplish company brand standards and sales generating objectives. Specialities

A keen communicator with honed interpersonal and analytical abilities and demonstrate outstanding Communication skills with a Creative mind set and innovative ideas with Customer Maniacal attitude. I bring with my valuable experience in the business.

I appreciate your initiative to review my Credentials and Experience. I am Looking forward to a positive response.

Thanking you.



Enclosure: Resume

Experience Chronology

Since June 2012 Till date

AL Takween Business Group,

Development Director,

Brands: Al Naqaa Foods, Business Centre, Creative Interior's. Sultanate of Oman.

May’2011 - March '2012

American Fast Food Company, U.S.A.

Regional Development Service Manager

Brand: Popeyes Louisiana Kitchen

Middle East & Africa.

October’1991 - May’2011

Khimji International L.L.C,

Development Manager

Brands: Pizza Hut, Caffe Vergnano 1882, The Bollywood. Sultanate of Oman.

July’1989 - October’1991

Paramount Hotels Private Limited, India


Brand: “The Resort” a 5 Star Deluxe Hotel



Executive Masters in Business Administration from National Institute of Management, Mumbai in 2004. Knowledge Enhancement Schedules

Supervisor Training in 1993.

Basic Management Training Programme in


C.H.A.M.P.S Market Rollout in 1997.

Asia Pacific Quality Customer Service &

Hospitality Programme in 1998.

Developing Champions Rollout in 2000.

Diploma in Business Administration (N.I.M) in


Basic Area Manager Program (1) in 2001.

Basic Area Manager (2) in 2002.

Customer Manaic Training in 2002.

Managing & Developing Winning Teams (NIS

Sparta Ltd.) in 2003.

Restaurant Excellence College in 2003.

High Impact Coaching in 2003.

Leading Multiple Restaurant Workshop in


7 Habits of Highly Effective People by Steven

Covey in 2004.

Train the Trainer Product Training Program in


Yum Area Coach Development Program in


Diploma in Caffe Vergnano 1882 Italy in 2006.

Yum Development Design College Dubai in


Life And Work Balance by Berry Maher in


Yum Design Workshop in Kuwait in 2008.

AutoCAD Training Program in KTI in 2009.

Innovative Thinking & Problem Solving using

QC Tools in 2009.

Yum Design Summit in Istanbul in 2010.

Excellence – “Continuing the Search” by Tom

Peter in 2010.

"Inspire Your Greatest Asset" by World's

No.1Authority on HR & Management Dave

Ulrich March,17.

Personal Dossier

Nationality: Indian, Date of Birth: 24th May 1968, Marital Status: Married Wife & 2 Sons. Mobile: +968-********, Email: Passport Number: Z2684264, Visa Number : 543761/64, I.D & Driving License: 60532191 Address: Ahmed Hamdan Complex, Bldg.1200,2nd Floor, Flat: 201,Al Khoud-Muscat, Sultanate Oman.

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