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Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
April 29, 2020

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Resume:

S.Bavanchana

No:** Bangalore villa

Dhamodharan moorthy street, Email : adcz9z@r.postjobfree.com

Kilpauk garden Chennai Phone : +91-917*******

600010

SUMMARY:

Accounts Major with 4.8 years of experience and strong background in Accounts payable, E-invoicing. Ability includes computer knowledge, analytical skills and administration.

OBJECTIVE :

To seek position as Finance, Accounts & Administrative Professional in order to utilise my unique expertise, qualification & hands on experience to the optimum level of both my employer and for my own satisfaction.

PROFESSIONAL COMPETENCIES:

Leadership – Assisting the team members and also coach the team members whenever necessary. Moreover, supports other towers team members.

Communication / Presentation Skills – Communicates clearly and concisely and responding quickly for the requests and inquiries whenever arises from client. Established, the personal credibility with clients and others team members. Interact with the client on a daily basis and discuss the month end performance task in the de-brief calls.

Customer Service Orientation – Helped the client in crunch situation and got several appreciations from Finance manager (client), during the tenure.

Multi-Tasking – Proven that, if the team member absence (on account of leave or resignation) taken additional responsibility and help the team to achieve the target without affecting your regular activity.

EDUCATION:

Course

College/ Institution

Regular

Medium

Year

%

MBA

Measi Institute of Management

Regular

English

2014

74.05

BCA

MOP Vaishnav College for Women

Regular

English

2012

64.5

HSSC

Gill Adarsh Mat. Hr. Sec School

Regular

English

2010

80

SSLC

Adarsh Mat. Hr. Sec. School

Regular

English

2008

69.05

PROFESSIONAL SUMMARY: ( Total Experience – 4.8 Years):

Cognizant Technologies Solution

Duration : Aug 2015 to April 2020.

Job Profile : Accounts Payable.

Designation : Senior Process Executive.

SUMMER INTERNSHIP DETAILS :

Company : Sharekhan.

Project Title : Dematerialization and online trading of shares.

Duration : May 2014 – June 2014.

Description : The project have been developed to find out the process of demat and trading

of shares in the organization .

Software Exposure : SAP R/3, Word, Excel, PowerPoint, SPSS.

Programming Languages : C language, HTML, DBMS, ASP.net.

ROLES AND RESPONSIBILITIES:

Handling Sweden Invoice Processing & E-INVOICING-ARIBA.

Responsible for clearing the exceptions in given period of time.

Handling the vendor and AP Processing queries.

Follow -up with overdue Invoices and clearing the Exceptions.

Working on urgent Invoices and providing necessary details.

Resolving query which are assigned from the help desk and cleaning on timely manner.

Handling service tickets and provide the proper resolutions to close ticket raised by supplier regarding payment.

Regular follow -ups with client for posting the parked document.

Analysing blocked (Payment Block) documents and rectifying the same.

AWARDS & ACHIEVEMENTS:

Was awarded “spotlight” and “Wow” for my remarkable performance.

Have received momentum from CTS management for extending support for invoice processing with 100% accuracy and for excellent work and reduction of unprocessable.

Appreciation received from the management for errorless process.

Achieving more from the target.

Excellent award from the client.

Personal Vitae :

Date of birth : 13-01-1993

Father Name : R.Sundarababu

Mother Name : I.Vaidehi

Interests & Hobbies : Surfing net, listening to music, shopping & traveling.

Languages Known:

Tamil : knows to read and write and speak.

English : knows to read and write and speak.

Telugu : knows to speak only.

Additional Information :

I can easily adopt myself to any reasonable working atmosphere and will definitely show the improvement through training and I strongly believe that dedication and intelligent hard-work is the key to overcome the obstructions.

Declaration :

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Place : Chennai S.Bavanchana

Date :



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